E-mail folders will not open when Outlook installed

[James]

After OUTLOOK 2002 was installed on my computer it would
not work properly, and the following error message was
received: "Unable to open your default e-mail folders.
The .DLL file for the information service could not be
found." "MAPI was unable to load the information service
PSTPRX.DLL. Be sure the service is correctly installed
and configured."

 

[Jocelyn Fiorello [MVP - Outlook]]

See if the information in the following MSKB article helps:

http://support.microsoft.com/default.aspx?scid=kb;[LN];293058

--
Jocelyn Fiorello
MVP - Outlook

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