Mails not appearing in Inbox although on Server and viewable by colleague

[andym]

Hi all,

I have searched the archives and found a few more or less related
topics to my problem, but unfortunately none of them helped.
Here's my problem:
I know that I recieve several mails at a specific time each day. Those
mails are sent to a colleague of mine and myself but only he recieves
them.
My admins looked on the Exchange Server and all say, that they can
definetely see these emails in the server logs and that the server
delivered them to the right mailbox.
If my colleague looks into my mailbox before(!!) I open Outlook, he
sees these mails as unread in my inbox. As soon as I open Outlook
these mails disappear, I can't see them and he tells me that they
disappear in his "view" (don't know a better word, sorry), too.
I can recieve emails, both from inside the company as from "the
internet" and (hopefully all) are delivered into my inbox.
There are definetely no rules that move these mails to other folders,
neither in my "private" settings nor on the server. This got checked
and confirmed by our Outlook specialists who as well deleted
(hopefully all) relevant files in order to leave me with a fresh local
profile and get all mails replicated again from the server.

All this didn't help and now they are close to the end of their
knowledge, too.
If I wouldn't recieve any mails or if they would, as often posted in
this newsgroup, disappear after reading (or previewing) them, well, I
could understand it. But they just don't arrive or at least disappear
on my local computer the moment I open Outlook.

Has anyone any idea, where to look (even with special tools) in order
to locate the causo of this problem and hopefully solve it? At the
moment it's not ""that"" urgent to fix it as I know that these mails
arrived (at my colleague) but I don't know which other mails didn't
show up in my inbox.

Thanks in advance,

Andy

P.S.: We are useing Outlook Express 2003, SP2

 

[andym@nowhere]

Hi all,

Additional information:
These mails neither appear in the "deleted objects" folder nor in the
"recovery" folder (don't know how it's called in english, in german
it's under "Gelöschte Objekte" => "Extras" => "Gelöschte Elemente
wieder herstellen aus", therefore it should be named something like
"deleted objects" => "extras" => "revover deleted objects").

As well those emails did get through until recently and didn't show up
from one day to the other.

Andy

P.S.: Sorry about the changed nickname but both email-addresses are
fakes (of course) and I don't want anyone else getting (spam)-
mails ;-)

 

[andym@nowhere]

Additional information:
These mails neither appear in the "deleted objects" folder nor in the
"recovery" folder (don't know how it's called in english, in german
it's under "Gelöschte Objekte" => "Extras" => "Gelöschte Elemente
wieder herstellen aus", therefore it should be named something like
"deleted objects" => "extras" => "revover deleted objects").

As well those emails did get through until recently and didn't show up
from one day to the other.

Andy

P.S.: Sorry about the changed nickname but both email-addresses are
fakes (of course) and I don't want anyone else getting (spam)-
mails ;-)

Correction: We use Outlook 2003 SP2, not Outlook Express SP2. Sorry
for the mix-up.

Andy

 

[Guest]

And your view is set to see all messages, not just unread messages?

 

[andym@nowhere]

And your view is set to see all messages, not just unread messages?

Hi Kathleen,

thank you for your answer and question.

Yes, it is set to "view all messages" or at least that's what I
suppose and what others who know a lot more about Outlook than I
looked for.
Under (in german): "Ansicht" => "Anordnen nach" => "Aktuelle
Ansicht""Nachrichten" is checked. In english it should be something
like "Display" => "Order by" => "Current view" "messages".

As I wrote, I can recieve messages, both from within and from out of
the company network. There are just 1 or 2 mails I don't recieve,
although today my colleague saw altogether 4 (more) new emails in my
inbox but when I opened it I didn't see any of those. As 2 of them had
been Spam it didn't matter but now I fear that not only the 2 mails I
know of don't appear but as well other more important mails.

Thanks again,

Andy

 

[andym@nowhere]

On Feb 14, 3:20 pm, K. Orland <[email protected]>
wrote:

Again some more information:

The colleague who recieves the relevant mails sent them to one of our
Outlook experts who then put them into my inbox on the server (don't
ask me, how he did it). These mails appear in my inbox as unread on
the correct date, after reading one of them, this one is labelled
"read" and remains in the inbox.

It's pretty strange, so anyone who has an idea, what might be wrong or
where to look please come forward.

Thanks,

Andy, who will keep you updated on the ongoings of the problem (and
hopefully will be able to post the solution to it, too)

 

[andym@nowhere]

Hi All,

a colleague of mine finally found the cause of my problem.
Under (in German): "Extras" => "Optionen" => "Junk-Email", in english
something like "Extras" => "Options" => "Junk-Email" my settings have
been "Hoch" ("high") and "Als Junk-E-Mail identifizierte Nachrichten
nicht in den Junk-E-Mail-Ordner verschieben, sondern endgültig
löschen" ("Delete Emails that have been recognized as Junk immediately
and don't put them into the Junk-Folder").

Changeing these settings to "Niedrig" ("low") and disabeling the
checkbox helped and my mails are showing up again.

The only strange thing is that I haven't changed these settings for
months and only recently these mails didn't show up any more.

Anyway, I get my mails again.

HTH,

Andy

P.S.: To find this post and the solution: "Mails not appearing in
Inbox although on Server and viewable by colleague (solution)"