Mail sent to wrong recipient

[Guest]

This has happened twice now: (I've got a dial-up account.)

Incident 1: I draft two messages, Message A for Person A and Message B for
Mailing List B. With both messages in my Outbox, I connect and 'Send All'.
The result? Message A is sent out to Mailing List B and Message B
disappears. If I look in Sent Items, both messages are there, with the
correct addressees as originally drafted.

Incident 2: I draft a number of messages, one of which is addressed to
Person C. Person C receives that message, but the message includes three
further messages that were in the Outbox at the time of sending, concatenated
onto the message intended for Person C - all in the body of the message.
When I open the message in Sent Items, there is no problem - it's still as
drafted originally.

This is scary. Over three months, using the same system configuration, I
haven't had any problems at all. Well, either that or various recipients
have been quietly enjoying the interesting cross-postings they have received!
:-| The problem appears to happen spuriously and I haven't been able to
repeat it at will. Unfortunately, both messages were deleted before I
thought of looking at their headers.

My setup: XP SP2, Outlook 2003 SP1, AVG Antivirus - data files updated daily
and system clean. My addresses are kept as Outlook Contacts.

Any advice would be appreciated.

 

[Jeff Stephenson [MSFT]]

This has happened twice now: (I've got a dial-up account.)

Incident 1: I draft two messages, Message A for Person A and Message B for
Mailing List B. With both messages in my Outbox, I connect and 'Send All'.
The result? Message A is sent out to Mailing List B and Message B
disappears. If I look in Sent Items, both messages are there, with the
correct addressees as originally drafted.

Incident 2: I draft a number of messages, one of which is addressed to
Person C. Person C receives that message, but the message includes three
further messages that were in the Outbox at the time of sending, concatenated
onto the message intended for Person C - all in the body of the message.
When I open the message in Sent Items, there is no problem - it's still as
drafted originally.

My setup: XP SP2, Outlook 2003 SP1, AVG Antivirus - data files updated daily
and system clean. My addresses are kept as Outlook Contacts.

I'd start by disabling any AVG scanning of your email messages - anti-virus
vendors are generally good about recognizing viruses, but have been notably
un-good about doing email well...

Also, turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) so that
you'll have a log of what happens if it occurs again. You should also set
the DWORD word registry value NoAddrsInLogs in
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook to 0. (To set
registry values, see
http://support.microsoft.com/default.aspx?scid=kb;en-us;136393) That will
cause Outlook to log the actual email addresses, rather than just
displaying asterisks (by default the logs preserve privacy).