OL2003 messages sent from wrong account

[JohnF]

Help!

I've researched and found posts similar to mine, but no real answers.

Running OL2003 IMO (11.8217.8221) SP3

I have multiple pop accounts. Problems occurs regardless of account chosen
as default or selected at time of message creation.

Outlook appears to send the message.

If I send using Earthlink account, Norton says message never got sent due to
ISP scanning, perhaps spam.

If I send using Gmail account, message goes through.

For both cases, sent items folder shows empty "from" field in sent messages
list view.

For both cases, opening the message in sent items shows "from address" to be
different account.

For Gmail case where message is delivered to inbox, the inbox list view
shows message was sent from different account, but opening the message, I
see message was sent form corect account.



JohnF

 

[DL]

I think the first thing to do might be to uninstall Norton, then see if the
problem continues

 

[JohnF]

I've disabled Norton. That eliminates the Norton message. Doesn't really
solve problem.

Problem has been stated similarly in earlier posts. This appears to be an
Outlook problem.

 

[Diane Poremsky [MVP]]

does mail ever send using the earthlink acct? If a mail server is
unavailable, outlook will try another... this usually happens when the
server needs authentication or you're off the network and they won't accept
mail from outsiders.

--
Diane Poremsky [MVP - Outlook]





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[JohnF]

I think the first thing to do might be to uninstall Norton, then see if
the problem continues

DL,

Thanks for trying.

Here's a similar post about the problem:

"Now the problem is that a lot of the time, even if you specify a specific
account using the Accounts button, Outlook won't use the account that you
tell it to. This is because Outlook is having a difficult time sending an
email on the account that you tell it to. The frustrating thing is that
Outlook won't tell you that it's having a hard time; it just chooses a
different email account."

"One way that you can fix this problem is to go to the account that's having
problems. Send a test email and make sure that the sending authorization
configuration is properly set. It should be set to "Use the same settings as
my incoming mail server" instead of something along the lines of "Log in to
mail server before sending mail". It's not really a particularly evident
solution, but it should work."

Unfortunately, the solution doesn't work. The "test accounts settings"
feature works great. The account settings pass the test. But try sending a
real E-mail message - that's another story.


JohnF