Mail Merges with Business Contact Manager

[Guest]

I'm attempting to do a mail merge in Word from BCM to make labels. The merge
does fine coming from plain vanilla Contacts, but when I select from Business
Contacts in BCM, I get nothing. The labels are blank eventhough the mail
merge states there are XX number of recipients for review. All the fields
are the same for both Contacts and Business Contacts in BCM. I've also tried
doing a mail merge directly from Outlook/BCM, but no luck on that end. Any
suggestions? Also, are there any patches/service packs (or whatever the
correct term is, I'm new to this) for BCM that I need to be aware of or
download. Thanks in advance for everyone's help!
Kevin

 

[Raul]

Hi Kevin

When you do the mail merge from Outlook in the resulting Word Window are you
able to find the selected BCM contacts when you click on Mail Merge
Recipients ?
You could also take a look at the following link
http://support.microsoft.com/default.aspx?scid=kb;en-us;294684
Also you can try exporting the BCM data as a .csv file and use the option to
use an existing list
http://office.microsoft.com/trainin...ID=RP011205821033&CTT=6&Origin=RC011205671033

Hope this helps

With Regards

Raul Thomas

 

[Guest]

Thanks for the suggestions! I will give it a try.

 

[Guest]

This may also be simply a field matching issue. As you go through the Mail
Morge wizard, there is a field name mapping utility that allows you to match
up your mail merge field names with the appropriate BCM field names. If
they're not matched up, they won't show up.