Business Contact Manager causes errors in mail merge

[Guest]

When I try to use the contacts in Business Contact Manager in a Word Mail
Merge. I get an error and it shuts down after sending an error report. Has
anyone successfully used BCM address books with mail merge?

 

[audeyt[MSFT]]

Yes I am able to use mail merge with the contacts in BCM.

Can you give us the exact error message and maybe we can help you get past
it.

Thanks,

audeyt

 

[Guest]

Business Contact Manager has encountered a problem and has to close. Sorry
for the inconvenience. Then sends an error report.

 

[audeyt[MSFT]]

Unfortunately, I have few more questions to help narrow down the problem.
Please let me know the following information:

1. The document you created is to merge data from Business Contact Manager
(BCM) to
Word. In other words, did you start in Outlook/BCM to create the mail merge
or did you start in Word with the doc connect to BCM for the addresses?

2. If this was previous created doc, please create a new document and try
the mail merge document again. If you started in Outlook the first time, try
it from Word this time or Visa Versa if you started in Word.

3. If you started in Word try using other data source such as Excel workbook
to test the issue. Does the
issue still occur?

4. Does the issue exist with all documents or some specific documents?

I appreciate your help with collecting these details. I realize
that this is a lot to ask for at one time, however, by collecting everything
at
once, I will be able to get a more concrete idea as to what the exact
problem is
and how to resolve it for you.

Thank you,
audeyt

 

[Guest]

Audrey. Have tried a few diferent ways to start the mail merge and different
programs. Ended up re-importing the contacts. Now it is telling me I have to
upgrade Word from 2002 to 2003 to match the 2003 outlook I am using to be
able to use business contacts in mail merge. Don't really want to spend $500
just to be able to do a mail merge. Any suggestions?