Yuck. What a mess. How did you end up with so many Contact Folders?
You're still not in the right place. Hover over the icons on the bottom
panel of the Navigation pane until you see one that says Folder List.
Click
on it.
You need to examine the Folder List view to see how many Outlook Data
Files
and how many Contact Folders you actually have. Look at the properties of
each Outlook Data File to see its name and location. Tell us the name and
location of the root file.
--
Russ Valentine
[MVP-Outlook]
Russ (where in the world did I get Ray? Sorry about that)-
I followed the steps you outline above and the steps in the link you
attached and still am having problems. First off I am not sure how to
examine my default outlook profile. When I am in my contacts section
in
outlook and am in the folder view I see the following in the following
order
? Contacts - this is the folder I use
? Accounts in business contact manager
? Business contacts in business contact manager
? Contacts - this folder is empty
? Contacts - this folder is empty
? Contacts- this folder contains a portion of my full contact list from
above but is not one that I use or enter info into. I am not sure how
the
data got there.
? Contacts - this folder is empty
? Contacts - this folder is empty
I am not sure if each of these folders corresponds to a .pst file or
not,
nor do I know how to tell if my archive folder got set as my default
outlook
data file.
When I go into my outlook address book to find out which contacts
folder
it
is supposed to pull up it has the top 3 folders checked. If I uncheck
any
of
them and then attempt to go in to word and use the mail merge wizard
they
are
not in the list (which makes sense). I recheck them in outlook
address
book
and they then appear in word mail merge wizard with the same name and
description I cited in my previous post.(this happens even if I change
the
description form outlook in the address book). The recipients list is
still
blank too. Any other ideas of what I can do to solve this issue.?
Thanks
for your help
:
You need to examine your default Outlook Profile (the one Word will
invoke
when you start a mail merge).
First, use Folder List view so you can examine your entire Folder
hierarchy
to see how many PST files and how many Contact Folders you have. Make
sure
your Archive.pst did not get set as your default Outlook Data File by
mistake.
Then Look at your Outlook Address Book settings to see which Contacts
Folder
it will pull up to find your Contacts. If you don't know how to do
that,
read this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
Ray
Thanks for the response. I tried to respond yesterday, but both
times
I
was
told the server was to busy and could not process my response at
this
time.
Here are the details of what I am trying to do. I am using both
Outlook
2003(with business contact manager) and Word 2003. I am not sure
how
to
determine my outlook address book configuration. All I did when I
started
using the product was click on the contacts tab in outlook and start
entering
names (I am not entering the contacts in the business contact
manager
or
the
accounts section within business contact manager) in the generic
contacts
section. I have successfully performed a mail merge with this
contact
list
following these steps:
1. Created a document using word 2003
2. Clicked on Tools-then letters and mailings- then mail merge
3. Followed the wizard by selecting the following options
a. Selected letters, clicked next
b. Selected use the current document, clicked next
c. Chose select from outlook contacts and clicked choose contacts
folder
This is where the problems starts. The following appears as options
for
contact lists
Name Description
Accounts Business Contact manager
Business Contacts Business Contact Manager
Contacts Personal folders/deleted items/plaxo backup/pocket
mirror/archive
Note that the contacts option use to just say outlook contacts under
description when the merge had worked successfully.
When I select contacts now it brings over an empty recipient list, I
do
not
have any filters applied that I can see or know of. When I return
to
the
wizard it gives me the option to select a different list, although I
have
no
idea where my actual contact list is stored.
4. Use the wizard to complete the merge, however it does me no good
as
my
recipient list is empty.
Hopefully this is enough detail. If you need more please let me
know.
I
need to know how I can make my contact list appear in the options
for
contacts list. Thanks
:
The reason I posted the request for additional information is that
it
is
what we would need to answer your question. You still haven't
provided
it.
--
Russ Valentine
[MVP-Outlook]
Judy-
Thanks for the response. This is the work around I used to get
the
job
done, however I am still trying to figure out why my contact list
is
not
pulling from WORD 2003. For some reason it is looking in the
Archive
location when in the past it allowed me to pull from my contacts.
Any
ideas.
:
Tim
start in Outlook not Word. That means select the COntacts you
want
to
merge
to, then Tools|Mailmerge|merge to new document (or email
whatever
you're
trying to do). Word will start up and default to merging to
the
Contacts you
have already selected.
:
You'll have to provide at least some information.
At a minimum: Outlook/Word version, Outlook Address Book
configuration, and
the precise steps you are using.
--
Russ Valentine
[MVP-Outlook]
message
I am tyring to perform a mail merge using my outlook contacs
folder
but for
some reason word is attempting to pull it from my archived
contact
(and
there
are none). How can i cahng eth location the mail merge
pulls
from?