lspfix.exe question

[Shannon]

My dad has an XPHome SP1 machine and a comcast cable connection. He
uses IE and OE, and neither will connect. He can't ping anything,
either. His cable modem is fine, and I've checked all of his
configurations (over the phone) in IE and OE.

A 'repair' of his internet connection somtimes pulls a vaild IP, and
sometimes it fails.

His Local Area Connection is listed as Local Area Connection II. His
neighbor came over and they tried to diagnose the problem, and when they
were done the LAN was listed as Local Area Connection III. Why is this?

I was wondering if his LSP stack is corrupted, and I'd like to send his
neighbor lspfix.exe to take over to my dad's machine and see if it fixes
his problem. I used lspfix.exe successfully once on a Win98 machine
that wouldn't connect to the internet (after I had deleted new.net). My
dad hasn't deleted any spyware, but from what I read, the LSP stack can
become corrupted by buggy LSP software itself, even without having any
offending removed spyware. Is this true? Is it worth a try? He does
have spyware on his machine, and I'm going to walk him through removing
it once he can connect to the internet.

Comments?

Shannon

 

[Bruce]

@attbi_s51:

snip
How do I know if the files that lspfix.exe places in the 'Remove' window
are ok to remove?

Here's lspfix.exe
http://www.spychecker.com/program/lspfix.html

 

[Guest]

His
neighbor came over and they tried to diagnose the problem, and when they
were done the LAN was listed as Local Area Connection III. Why is this?

Most likely his neighbor uninstalled and reinstalled the network card.

Before you try Lspfix perhaps try the Microsoft way of fixing corrupted
winsock. Although I am not cetain if its even your problem as you can connect
at times.

How to determine and recover from Winsock2 corruption
http://support.microsoft.com/kb/811259?FR=1

One other thing that I would try to determine if there is something third
party causing your issue is to perform a clean boot.

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/kb/316434?FR=1

 

[Ross Durie]

So you are saying that even the loop back address can't be pinged???

 

[Kelly]

Hi Shannon,

Winsock Fix (Line 349):
http://www.kellys-korner-xp.com/xp_tweaks.htm

/taskbarplus!.htm

 

[Shannon]

So you are saying that even the loop back address can't be pinged???

I didn't know about that troubleshooting technique. So, I just have him
ping 127.0.0.1?

 

[Shannon]

So you are saying that even the loop back address can't be pinged???

My dad called this morning and said his connection is back up. He said
that his modem went completely out, and when it came back up, he was
able to email and surf fine, and faster than before.

Too bad I didn't know about the loop back address test last night; I now
suspect the test would have been positive, since it's working now, and
it just didn't fix itself.

Last night I first thought comcast's dns server was flakey, even though
three individuals comcast techs said the problem was on his end, so I
had my dad use a public dns, but still no luck. So, at this point, I do
not know what the problem was. If I do find out, I'll post.

Thank you, and to all that replied
Shannon