Lost TCP/IP

[Frankly Scarlett]

I have an XP laptop which seems to have lost TCP/IP functionality.
I've gone into the Local Area Connections Properties (as administrator).
Internet Protocol (TCP/IP) is listed as an option to view the properties,
but the "Uninistall" button is greyed out when I select the IP option.

Are we talking about a problem where I need to
1) wipe the machine clean and start afresh?
2) Try to re-install Windows
3) Someone out there has an easier fix?

 

[Detlev Dreyer]

I have an XP laptop which seems to have lost TCP/IP functionality.

Try Start > Run: CMD > netsh int ip reset tcpreset.txt

 

[Lanwench [MVP - Exchange]]

I have an XP laptop which seems to have lost TCP/IP functionality.
I've gone into the Local Area Connections Properties (as
administrator). Internet Protocol (TCP/IP) is listed as an option to
view the properties, but the "Uninistall" button is greyed out when I
select the IP option.
Are we talking about a problem where I need to
1) wipe the machine clean and start afresh?
2) Try to re-install Windows
3) Someone out there has an easier fix?

What you're seeing is normal (uninstall being grayed out). It'd help others
to help you if you provided more detail as to your symptoms & why you think
you've lost TCP/IP functionality.

 

[Frankly Scarlett]

"Lanwench [MVP - Exchange]"

What you're seeing is normal (uninstall being grayed out). It'd help
others to help you if you provided more detail as to your symptoms & why
you think you've lost TCP/IP functionality.

Symantec kept popping up about problems with TCP/IP on booting. (Running
Symantec AV/ Client Security)
Also, Symantec keeps coming up with a message:
"There was a problem connecting to a critical service. It is possible that
anti-virus or firewall software is blocking the connection. Also, check to
make sure the TPM device driver is installed and enabled."
It wouldn't connect up to the Internet. In checking for network settings by
running IPCONFIG /ALL, I got a messge indicating
"Windows IP configuration
An internal error has occured: The system cannot find the file specified.
Please contact Microsoft Product Support Services for further help.
Additonal information: Unable to query host name."

--
For the suggestion about netsh int ip reset tcpreset.txt, I got the
following messag:
"Initializaion Function InitHelpDLL in IPMONTR.DLL faild to start with error
code 10107.
The following command was not found int ip tcpreset.txt."
---

This is on a Lenovo R60, running XP Pro, SP2. It came out of the box June
07. Things were working until this week. (As far as I know. The user
reported it having problems yesterday.)
I'm hesitant to totally blow it away because of the total time involved.
(Wiping clean, re-installing OS & Updates, re-installing Apps,
re-encrypting, ...)

 

[Patti MacLeod]

I have an XP laptop which seems to have lost TCP/IP functionality.
I've gone into the Local Area Connections Properties (as administrator).
Internet Protocol (TCP/IP) is listed as an option to view the properties,
but the "Uninistall" button is greyed out when I select the IP option.

Are we talking about a problem where I need to
1) wipe the machine clean and start afresh?
2) Try to re-install Windows
3) Someone out there has an easier fix?

Hi Frankly Scarlett,

You may want to peruse these MSKB articles regarding TCP/IP:

How to troubleshoot TCP/IP connectivity with Windows XP
http://support.microsoft.com/kb/314067/

How to reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/?kbid=299357

And, just in case the problem you're experiencing (which, as Lanwench
mentions, you need to describe for us in order for us to try to help you) is
due to Winsock corruption:

How to determine and recover from Winsock2 corruption
http://support.microsoft.com/kb/811259/



Regards,

 

[Patti MacLeod]

Responses posted inline.

It wouldn't connect up to the Internet. In checking for network settings
by running IPCONFIG /ALL, I got a messge indicating
"Windows IP configuration
An internal error has occured: The system cannot find the file specified.
Please contact Microsoft Product Support Services for further help.
Additonal information: Unable to query host name."

It could be that the tcpip.sys file, in the C:\Windows\System32\drivers
folder is missing or damaged. There should be a copy of that file in the
C:\Windows\System32\dllcache folder. The C:\Windows\System32\dllcache folder
is a hidden, system folder, so you will have to set your folder options to
Show hidden files and folders and deselect Hide protected operating system
files. Copy the tcpip.sys file from the C:\Windows\System32\dllcache folder
to the C:\Windows\System32\drivers folder.

--
For the suggestion about netsh int ip reset tcpreset.txt, I got the
following messag:
"Initializaion Function InitHelpDLL in IPMONTR.DLL faild to start with
error code 10107.

The above error might be indicating Winsock corruption. Please see the MSKB
article referencing Winsock corruption, for which I provided a link in my
original reply.

Since the problems that you're experiencing *may* be due to malware, I would
highly recommend registering and posting at a forum that is dedicated to
malware information and removal. Here are a few that you could choose from:

http://forum.aumha.org/viewforum.php?f=28&sid=17df95c6156443f429167fc48bd311bc

http://www.cybertechhelp.com/forums/forumdisplay.php?f=25

http://www.suggestafix.com/index.php?showforum=15



Regards,

 

[Frankly Scarlett]

Hi Frankly Scarlett,
You may want to peruse these MSKB articles regarding TCP/IP:
How to troubleshoot TCP/IP connectivity with Windows XP
http://support.microsoft.com/kb/314067/
How to reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/?kbid=299357
How to determine and recover from Winsock2 corruption
http://support.microsoft.com/kb/811259/

Patti (et al)
I've gone through the various suggestions in the 3 above MSKB articles and
they have not been successful.
As far as Adware, I had previously ran Ad-Aware 2007 with current defs with
nothing.

 

[PA Bear]

Patti (et al)
I've gone through the various suggestions in the 3 above MSKB articles and
they have not been successful.
As far as Adware, I had previously ran Ad-Aware 2007 with current defs
with
nothing.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[Frankly Scarlett]

Patti (et al)
I've gone through the various suggestions in the 3 above MSKB articles and
they have not been successful.
As far as Adware, I had previously ran Ad-Aware 2007 with current defs
with nothing.

Additonally, I've gone into Hardware/Device manager and deleted both of the
NICs (the wireless and the wired one), re-booted and things were not good.
I'm getting REAL CLOSE to toasting and restoring. (Something to look forward
to for when I come back from 2 weeks off.)
I do have a replacement unit I can send to the user.

 

[Lanwench [MVP - Exchange]]

"Lanwench [MVP - Exchange]"

What you're seeing is normal (uninstall being grayed out). It'd help
others to help you if you provided more detail as to your symptoms &
why you think you've lost TCP/IP functionality.

Symantec kept popping up about problems with TCP/IP on booting.
(Running Symantec AV/ Client Security)
Also, Symantec keeps coming up with a message:
"There was a problem connecting to a critical service. It is possible
that anti-virus or firewall software is blocking the connection. Also,
check to make sure the TPM device driver is installed and
enabled." It wouldn't connect up to the Internet. In checking for network
settings by running IPCONFIG /ALL, I got a messge indicating
"Windows IP configuration
An internal error has occured: The system cannot find the file
specified. Please contact Microsoft Product Support Services for
further help. Additonal information: Unable to query host name."

My first instinct, as usual, is to blame Symantec. I'm not a fan.