CD-ROM Access Is Missing and Messages Cite Error Code 31, ÂCode 32,
Code 19, or Code 39 After You Remove Easy CD Creator in WiÂndows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
To resolve this issue, follow these steps:
1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
7. Restart your computer.
--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups
Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
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:
| after installing a program and rebooting my PC i have lost my CD and DVD
| drives i can see them in the control panel but with this error
|
| Windows cannot start this hardware device because its configuration
| information (in the registry) is incomplete or damaged. (Code 19)
|
| what can i do?
| --
| Victor Hugo Santos
