Lost all outlook info

[Amanda]

After having many internet problems, I resorted to system
restore, which didn't work. I had to go to the next step
and do a System Recovery. My internet problems are
solved now, however, my parent's outlook identity is
completely gone- contacts, old e-mails, everything. Mom
says before we did the system restore we had Outlook
Express 4...now we are on 6. I've tried looking for any
*.ost files or "exchange" files, but I haven't found any,
even in "hidden" folders. She logged into her identity
through our ISP's website, but there were only 3 e-mails
there, and in reality she has a ton, so all the old ones
are missing. Any help would be greatly appreciated.

 

[Milly Staples [MVP - Outlook]]

You are not using (were using) Outlook - you are using Outlook Express.
Different can of worms entirely. It does not use Exchange or .pst files.
It uses .dbx files.

Try posting in a group for Outlook Express - this is not one. You can also
try http://insideoe.tomsterdam.com for some good OE assistance.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Amanda asked:

| After having many internet problems, I resorted to system
| restore, which didn't work. I had to go to the next step
| and do a System Recovery. My internet problems are
| solved now, however, my parent's outlook identity is
| completely gone- contacts, old e-mails, everything. Mom
| says before we did the system restore we had Outlook
| Express 4...now we are on 6. I've tried looking for any
| *.ost files or "exchange" files, but I haven't found any,
| even in "hidden" folders. She logged into her identity
| through our ISP's website, but there were only 3 e-mails
| there, and in reality she has a ton, so all the old ones
| are missing. Any help would be greatly appreciated.