Lost/ duplicate mail

[Rob9999]

First time post so apologies if it is in the wrong place.
I am using Vista premium and I am on BT yahoo and I receive e mail
into outlook 2003. I am receiving mails ok into my internet mailbox bu
when they go into outlook they sometimes are received and duplicated a
a mail that I had ages ago and the original is lost.
The way I noticed is that I was missing mail and when I looked i
unread mail I found that I had the same duplicate mail from months ag
and they increased as I received more mail.
I have now leave a copy of the mail on the server so I can easily se
that the mails have been downloaded but have not reached outlook.
I deleted the original mail, reinstalled office, ran virus and malwar
checks but it has now started to do it again.
Does anyone any idea what this could be

 

[DL]

If you have anti virus installed that scans mail, uninstall the Av, reboot
the PC, reinstall the AV *without* the outlook intergration.
Within Outlook, check the auto send receve interval is not less than 10
minutes

 

[Rob9999]

;319589']If you have anti virus installed that scans mail, uninstall th
Av, reboot
the PC, reinstall the AV *without* the outlook intergration.
Within Outlook, check the auto send receve interval is not less than 1

minutes

"Rob9999" (e-mail address removed) wrote in message

First time post so apologies if it is in the wrong place.
I am using Vista premium and I am on BT yahoo and I receive e mails
into outlook 2003. I am receiving mails ok into my internet mailbo
but
when they go into outlook they sometimes are received and duplicate
as
a mail that I had ages ago and the original is lost.
The way I noticed is that I was missing mail and when I looked in
unread mail I found that I had the same duplicate mail from month
ago
and they increased as I received more mail.
I have now leave a copy of the mail on the server so I can easily see
that the mails have been downloaded but have not reached outlook.
I deleted the original mail, reinstalled office, ran virus an
malware
checks but it has now started to do it again.
Does anyone any idea what this could be?

Hi,
I am using NEtprotect from BT/McAfee and i do not think there is a
option to do an custom install.
What i did do was just turn off the mail checker and the problem wa
fixed. I
guess i need to contact them to find out what the issue is and how i
can be resolved.
thanks for the post as it has saved me a huge headach

 

[Brian Tillman [MVP - Outlook]]

I am using NEtprotect from BT/McAfee and i do not think there is an
option to do an custom install.
What i did do was just turn off the mail checker and the problem was
fixed. I
guess i need to contact them to find out what the issue is and how it
can be resolved.
thanks for the post as it has saved me a huge headache

I don't see any reason to contact them. Just don't worry about mail scanning.
You don't need it and it causes more problems than it can solve.

 

[DL]

Generally its not a custom install, the install procedure usually has a
check box / tick to deselect the default mail scanning, during the
procedure.
But since its working after deactivating the scanning, no need

;319589']If you have anti virus installed that scans mail, uninstall the
Av, reboot
the PC, reinstall the AV *without* the outlook intergration.
Within Outlook, check the auto send receve interval is not less than 10

minutes

"Rob9999" (e-mail address removed) wrote in message

First time post so apologies if it is in the wrong place.
I am using Vista premium and I am on BT yahoo and I receive e mails
into outlook 2003. I am receiving mails ok into my internet mailbox
but
when they go into outlook they sometimes are received and duplicated
as
a mail that I had ages ago and the original is lost.
The way I noticed is that I was missing mail and when I looked in
unread mail I found that I had the same duplicate mail from months
ago
and they increased as I received more mail.
I have now leave a copy of the mail on the server so I can easily see
that the mails have been downloaded but have not reached outlook.
I deleted the original mail, reinstalled office, ran virus and
malware
checks but it has now started to do it again.
Does anyone any idea what this could be?

Hi,
I am using NEtprotect from BT/McAfee and i do not think there is an
option to do an custom install.
What i did do was just turn off the mail checker and the problem was
fixed. I
guess i need to contact them to find out what the issue is and how it
can be resolved.
thanks for the post as it has saved me a huge headache

 

[Rob9999]

Hi,
Thanks for the help, the issue is now resolved. It was a conflic
between the old Norton antivrus and Mcafee. The BT softwre failed t
remove all the components when it automatically removed Norton.
It was solved by some good good tech support from BT for once!

;319732']Generally its not a custom install, the install procedur
usually has a
check box / tick to deselect the default mail scanning, during the
procedure.
But since its working after deactivating the scanning, no need

"Rob9999" (e-mail address removed) wrote in message

'DL[_2_ Wrote:-
;319589']If you have anti virus installed that scans mail, uninstal
the
Av, reboot
the PC, reinstall the AV *without* the outlook intergration.
Within Outlook, check the auto send receve interval is not less tha
10

minutes

"Rob9999" (e-mail address removed) wrote in message

First time post so apologies if it is in the wrong place.
I am using Vista premium and I am on BT yahoo and I receive e mails
into outlook 2003. I am receiving mails ok into my internet mailbox
but
when they go into outlook they sometimes are received and duplicated
as
a mail that I had ages ago and the original is lost.
The way I noticed is that I was missing mail and when I looked in
unread mail I found that I had the same duplicate mail from months
ago
and they increased as I received more mail.
I have now leave a copy of the mail on the server so I can easily see
that the mails have been downloaded but have not reached outlook.
I deleted the original mail, reinstalled office, ran virus and
malware
checks but it has now started to do it again.
Does anyone any idea what this could be?




--
Rob9999 --

Hi,
I am using NEtprotect from BT/McAfee and i do not think there is an
option to do an custom install.
What i did do was just turn off the mail checker and the problem was
fixed. I
guess i need to contact them to find out what the issue is and how it
can be resolved.
thanks for the post as it has saved me a huge headache