Loss of wireless connectivity

E

Ed H.

Similar problems as others, but no joy on correction
techniques I have seen posted.
Yesterday AM the computer was able to connect to my main
computer via wireless network and then out to the
internet.

Last evening, nothing but "red X's". Symptons
include "wireless network unavailable", when I click
on "View available wireless networks" none show up,
though in the past usually saw both mine and the
neighbors. When I go to Network connections, the LAN icon
has the red X-wireless unavailable. I disable and
attempt to re-enable, receive "connection failed."
Ran IPCONFIG and got:
"Media State...........:Media Disconnected"
Device Manager says the network card is working
properly. Re-installing the driver had no effect.

This all follows a two day battle with a host of nasty
spyware that made its way to this computer via a cable
modem and wireless router (My main computer works fine
luckily). Spybot, EarthlinkSpyBlocker, and MSAS (great
program by the way-assuming I get my network back) got it
all cleaned up and I thought I was golden until last
night's problem. Reading through the chat room last
night thought the fix was near.

Followed the guidance today
of "http://support.microsoft.com/kb/892350" and also
ran "WinsockfixXP", which based on what I read last night
seemed like the ticket. No effect at all on the
symptoms. I am running WindowsXP SP1.

Computer checks clean of viruses and spyware, and aside
from the network issue runs fine. Would really
appreciate it if anyone had some clues about what to do
to fix this. Appreciate it if you made it this far on
this lengthy post.

Ed
 
A

AFM

For the Internet connectivity issue, please go to a
command prompt and type:
netsh winsock reset
and hit enter.
You can read about the causes of this issue and more about
the fix here:
http://support.microsoft.com/kb/892350
I'd recommend restarting in safe mode and scanning again,
doing full scans, and continuing to scan until a full scan
comes out clean.

AFM
 
G

Guest

The fix in 892350 did not work, winsocketfixXP did not
work, and I am running XP SP1 so the "netsh winsock
reset" command does not work.

Symptoms same as I described. Did run MSAS in safe mode
and found 1 item, MSAS removed it, and rescan was clean.
I did the above steps again and no joy or change in
symptoms. If anyone has any ideas I would welcome them.
Thanks.
 
T

trace89371

I was having the same problem with my linksys system. MS
Anitspyware is loaded on my wired system. Couldn't sonnect
to the network with my wireless computer. Spent 3 hours on
phone with linksys tech support. Bought new adapter for
card.. didn't work. Bought new router.. didn't work. I had
uninstalled everything from firewall to antivirus on
wireless. Tried all options on security to no avail. Could
always see network just couldn't connect to it. Finally
turned off Antispyware on wired machine.. bam, everything
hooked up. Turned antispyware back on. Lost connection
again. Turned it back off, wireless hooked back up. Not
sure exactly what it is but antispyware is clamping down
the routers network. Hope this might help you.
 
B

Bill Sanderson

This isn't normal--i.e. it is a bug of some sort, and perhaps specific to a
given install. You might try an update install:

control panel. add or remove programs, Microsoft Antispyware, change,
update.
 
E

Ed H.

Just tried the "netsh int ip reset" command, looks like
it did what it was supposed to do base on the log, but no
change in symptoms. Still can not connect. Any other
possibilities?

Thanks.

Ed H.
 
E

Ed H.

I do have a Linksys router-I loaded MSAS on the infected
machine (the one that connects via wireless) first and
cleaned it up. I can not recall the exact time frame but
I was pleased with MSAS and loaded it on my main machine
that has the cable modem-perhaps when I did that or
shortly after I lost the wireless connection.

If I understand you correctly, you secured MSAS on the
wired machined and you could then connect with the
wireless machine. I will give that a shot. Thanks very
much.

IRT updating MSAS, are we proposing updating the MSAS on
all networked machines or on the one that can not connect-
my "network" only has two machines, one on the wireless?

Thanks very much for you alls help.

Ed H.
 
E

Ed H.

Well, I disabled first and then removed completely MSAS
from my wired machine and no joy. I do notice now that
on the wired machine when I attempt to repair the Local
Area Connection and the 1394 Connection, both of which
indicate "enabled, bridged", I receive:
"TCP/IP is not enabled for this connection. Cannot
proceed."

This does not seem right. Is it possible the problem
lies on the wired machine and not on the machine that
connects via the wireless router? I am pretty confident I
do not have a hardware problem but this is starting to
bug me. All of the suggested fixes I have been
performing on the wireless machine, perhaps they should
be performed on the wired machine that also had MSAS
loaded?

Thanks.
 
B

Bill Sanderson

Have you re-run the network setup wizard on both machines?

If I'm remembering right, you've got a wired machine which uses Internet
Connection sharing to share the Internet connection with your wireless
machine?

I take it there's an access point involved? Or is there a router involved,
with one machine wired, and the other wireless?

Re-running the network setup wizard would be worth doing on both machines in
either case, but especially when ICS is involved--this can be difficult to
troubleshoot with just two machines involved--you don't know which is
broken--perhaps both!
 
E

Ed H.

Thanks to all for the help. I do not know if there was
in fact any problem with MSAS or their were multiple
problems. After running all the LSP and TCP/IP solutions
suggested in this string, and thinking about what Bill
was saying about the chance there may be an issue on my
ICS machine and anonymous saying he had a problem with
his LINKSYS wireless router, I attempted to access my
wireless router's IP address and could not connect-AH HA!

Performed an on-off reset (powered down and then plugged
it back in), and bingo, everything is up and running
normal. Wife gets her computer back for internet and my
blood pressure is restored to back to its coffee induced
normal.

I am inclined to think there never was a problem with
MSAS. I will reload MSAS on my ICS machine and see if I
loose connectivity with my LINKSYS router. If I do, I
will post it in this string. If not, you all have heard
the last from me.

Thanks again for the assistance.

Regards,
ED H.
 
B

Bill Sanderson

Thanks for letting us know--this is the difficulty of troubleshooting a very
small network--you don't have a multitude of users all telling you they
can't see the router.
 

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