Thanks Russ,
As suggested, I tried a new profile without renaming my PST file; no
luck.
Would you explain step by step how you do a search that can find a
contact
in an additional/secondary contacts folder? Perhaps I am doing my
searches
incorrectly or differently. I'd like to copy your search steps
exactly
and
see if this helps.
Thx, Joel
:
I still think your problem is that you corrupt the connection between
the
Outlook Address Book Service and its data files when you rename a PST.
Just create a new profile from scratch and migrate your data file
correctly.
--
Russ Valentine
[MVP-Outlook]
OK, thanks for the suggestions, Russ.
If I find a fix, I will post it here.
:
Everything works fine here. I have no idea why you are renaming a
PST
file.
Never do that.
--
Russ Valentine
[MVP-Outlook]
Russ, Thanks for the suggestions; I tried this and more (see
below),
and
still no fix. Any other suggestions would be welcome.
First I tried a new email profile as you suggested:
11) Quit Outlook. Rename outlook.pst from old profile, so it
does
not
get
picked up by new profile.
12) Start -> Control Panel -> Mail -> Show Profiles -> Add ->
"ContactsTest"
-> OK.
13) Add new directory or address book -> Cancel (since
Outlook.pst
is
automatically added when creating a new profile).
14) Configure email account? -> No (since not needed for this
test)
15-19) Same as steps 5 to 9 in my message below.
Then I tried a new Windows User Account:
21) From Administrator account, Start- > Control Panel -> User
Accounts ->
Create Account -> "ContactsTester" -> Limited -> Create Account
22) Login to ContactsTester account.
23) Start Menu -> Outlook.
24) Configure email account? -> No (since not needed for this
test) ->
Continue without email support? -> Yes -> "Creating Outlook data
file....".
25-29) Same as steps 5 to 9 in my message below.
So, no luck with these steps. Other suggestions? Also, if
it's
not
too
much trouble, would you mind checking the following on your
computer?
I
understand you already use several contacts folders. If you:
A) create a "New Mail Message",
B) in the text box next to the "To..." button, type an email
address;
the
address should be one you know to already exist in one of the
additional
contact folders (ie: a contact folder not named "Contacts"),
C) click on "Check Names" so Outlook underlines the email
address,
D) right-click on this email address and select "Look up Outlook
Contact",
E) then does Outlook successfully find the matching contact?
Thanks,
Joel
:
Why would you ever do all that? You have several steps in there
that
are
guaranteed to corrupt an Outlook profile.
Just create a new profile, open the PST file you want to use and
configure
it as your default, then reset the Outlook Address Book. Never
do
what
you
did in steps 2 and 3.
--
Russ Valentine
[MVP-Outlook]
message
Yes, all my contacts folders have "Show this folder as an
email
address
book"
enabled. Also, I've just found a simlar thread where
"Lordcatalien"
and
"mv"
both describe a similar situation, and you (Russ Valentine)
suggested
removing and re-adding the Outlook Address Book service.
Here's
what
I
did, to ensure that I was starting with a "clean slate":
1) Delete the Outlook Address Book service, and exit Outlook
2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.
3) Restart Outlook, and when prompted, tell it to start with
an
empty
PST
file.
4) Enable Outlook Address Book service, quit Outlook, restart
Outlook.
5) Find the automatically-created "Contacts" folder, create a
second
contacts folder"Contacts2", and ensure that both contacts
folders
have
"Show
this folder as an email address book" checked. Also,
verified
that
both
folders do show up in Address Book -> Tooks -> Options.
6) Create one contact in each folder (
[email protected]
in
Contacts,
and (e-mail address removed) in Contacts2)
7) Create a new email, type in these 2 addresses in the
"To..."
line,
and
click on the "Check Names" icon so the addresses will be
underlined
8) Right-click on (e-mail address removed) in the email, and
selected
"Lookup
Outlook Contact". This successfully showed the contact
information
from
the
Contacts folder.
9) Right-click on (e-mail address removed) in the email, and
selected
"Lookup
Outlook Contact". This nstead gave "Could not find a contact
with
this
email
address", not showing the contact information from the
Contacts2
folder.
Other ideas, anyone? I'd really love to have these searches
working
better.
Joel
PS: Sorry for the delay in this post..
:
Did you enable these folders as email address book in their
properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]
message
Anyone have ideas on the following?
To better manage my contacts, I created several contact
sub-folders
(eg:
Friends, Family, etc). I did this by selecting the
original
Contacts
folder,
right-clicking, and selecting "New Folder". I then moved
many
contacts
into
these sub-folders.
But when I right-click on an email address (FROM/TO/CC) in
an
email
address,
and select "look up outlook contact", I can only lookup
contacts
in
my
original Contacts folder. Anyone have any idea how I can
make
this
search
work on all contacts folders?
As far as I can see (via Properties), these folders are
identical
to
the
original Contacts folder. I also tried moving these
folders
to
the
root
folder of this PST file, but no change.
I know outlook tracks the original Contacts folder as a
"special
folder",
since I am not allowed to move/delete/rename that folder.
Does
this
mean
that the "look up outlook contact" function can only ever
work
for
this
one
folder?
Or if I cannot search multiple contact folders, do people
have
other
ideas
for grouping contacts? I already use "Categories", but I
ended
up
with
about 50 Categories and wanted an additional layer of
grouping.
Thanks in advance for any help.
Joel
