G
Guest
I need the name of the .inf file that the hardware wizard needs to install
this webcam. The Logitech QuickCam Zoom v.8.4.6 software installs but the
hardware wizard says that a required inf file cannot be found. I spoke with
Logitech support and they had me uninstall the software using Add/Remove,
then delete Logitech folders, and edit the registry to remove all references
to Vid_046, then perform a clean boot. Reinstalled the software, when it said
to restart, I clicked no, then changed msconfig back to normal startup, then
rebooted. Upon reboot, I get the Logitech splash screen saying to connect
camera to pc. When I do, the hardware wizard starts but gives the error that
the .inf file cannot be found and the Logitech screen says that no camera was
connected. (Should I have rebooted, connected camera, then changed msconfig
back to normal startup?) I ran services.msc and find that Human Interface
Device Access is Disabled. Could this be keeping the system from finding the
..inf file? Also, I have not tried upgrading my Shuttle AK35GTR BIOS from
AK35S00D to AK35S00M yet because Logitech support did not seem to think that
doing so would correct the missing .inf file. Logitech said that they have
heard of this problem rarely but they didn't seem to know how to correct it
so I'm hoping someone with WinXP Pro experience can help. Also, when I go to
Control Panel>Scanners and Camera>and click on Add an Imaging Device, the
wizard will not start. Any ideas on that either?
this webcam. The Logitech QuickCam Zoom v.8.4.6 software installs but the
hardware wizard says that a required inf file cannot be found. I spoke with
Logitech support and they had me uninstall the software using Add/Remove,
then delete Logitech folders, and edit the registry to remove all references
to Vid_046, then perform a clean boot. Reinstalled the software, when it said
to restart, I clicked no, then changed msconfig back to normal startup, then
rebooted. Upon reboot, I get the Logitech splash screen saying to connect
camera to pc. When I do, the hardware wizard starts but gives the error that
the .inf file cannot be found and the Logitech screen says that no camera was
connected. (Should I have rebooted, connected camera, then changed msconfig
back to normal startup?) I ran services.msc and find that Human Interface
Device Access is Disabled. Could this be keeping the system from finding the
..inf file? Also, I have not tried upgrading my Shuttle AK35GTR BIOS from
AK35S00D to AK35S00M yet because Logitech support did not seem to think that
doing so would correct the missing .inf file. Logitech said that they have
heard of this problem rarely but they didn't seem to know how to correct it
so I'm hoping someone with WinXP Pro experience can help. Also, when I go to
Control Panel>Scanners and Camera>and click on Add an Imaging Device, the
wizard will not start. Any ideas on that either?