Logging into Windows Mail

  • Thread starter Thread starter klk14916
  • Start date Start date
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klk14916

When I go into my email I get a popup to log on to my internet provider.
This just happened and everything was working fine. I never had any popup
before and went directly to my email using the Windows Mail shortcut. My
log on doesn't work. It keeps popping back up telling me either my user id
or password is wrong. I have comcast and when I log on to the comcast
website, I have no trouble getting in to my email. What can be wrong.
Because of this popup I cannot send or receive any emails.
 
That type of error is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off your antivirus email scanning function does not resolve
your problem, consider upgrading to Windows Live Mail, because it
is less prone to suffering bad effects from overly intrusive antivirus
programs: http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
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