Log Off Problem

[Sanford]

Win XP Prof SP2; fast user switching turned on; two user accounts.

When I use 'fast user switching' to switch from user 1 to user 2, if,
instead of 'fast switching' back to user 1 (thereby leaving user 2 logged
on), I 'log off' user 2, the monitor screen goes black, all keys go dead,
on-off power switch goes dead. Everything is kaput! The only thing I can
do to get out of this situation then is to unplug the computer and reboot.
Seems that it shouldn't work that way. Am I doing something wrong? Is
there something I don't know? Any help will be eagerly appreciated.
Thanks.

 

[Michael T]

I would begin by checking that these two services are running:
Fast User Switching Compatibility
Terminal Services

Go to Start > Run and type
services.msc
click OK

Now scroll down to check that each of these two services has 'Started' in
the Status column.

Event Viewer for both accounts to see if anything looks suspicious - e.g.
errors flagged with a red X.

If both of these Services are running, then I would check Event Viewer (for
both accounts) to see if anything looks suspicious - e.g. errors flagged
with a red X.

Start > Run and type
eventvwr.msc
click OK

 

[Sanford]

Thanks for this reply, Michael. Fast User Switching Compatibility and
Terminal Services are Started, Manual. In the Event Viewer, there are a
fair number of red Xs in the Applications and System folders, but none
appear for earlier today, which is the last time the log off problem
occurred. What do these red Xs mean? And how would information derived in
the Event Viewer help me solve this log off problem? Thanks for your help.
Sanford

 

[Michael T]

The short answer is that you can frequently pinpoint which files, drivers or
services are failing.

Here's a brief tutorial on Event Viewer (by Microsoft)
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427