log in

[Rick]

After loading Windows updates and removing some unused
programs I restarted Windows XP Home Edition...when chosing
the user to login it would load user settings and
immediately logoff. I then started in Safe mode and chose
Administrator...again- logged in and immediately logged off
I cannot get to any desktop at all to get to a restore
point. I cannot figure out in this maze of a website how I
can send this question to microsoft tech support via email.
.... any suggestions?

 

[Thorsten Matzner]

After loading Windows updates and removing some unused
programs I restarted Windows XP Home Edition...when chosing
the user to login it would load user settings and
immediately logoff. I then started in Safe mode and chose
Administrator...again- logged in and immediately logged off
I cannot get to any desktop at all to get to a restore
point. I cannot figure out in this maze of a website how I
can send this question to microsoft tech support via email.

Check if you can correct this with the System Restore tool.
"How to Start System Restore Tool From a Command Prompt in Windows XP"
(http://support.microsoft.com/?kbid=304449)

 

[Guest]

I tried this, and it won't let me log in as adminstrator, either. When you
click on the owner or administrator account button, it says it's starting to
load your settings, then it logs out.

 

[Rick \Nutcase\ Rogers]

Hi,

Run a spyware cleaner lately? The userinit value may have been corrupted by
the removal of blazefind. It adds wsaupdater.exe to the logon value in the
system registry, sometimes appending it, sometimes replacing it. Running
Adaware or other cleaners detects and removes wsaupdater.exe, but doesn't
correct the registry damage. If this is the case, then you may need to load
the registry hive from another installation and change it. This is the key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

Userinit string value should be:

C:\WINDOWS\system32\userinit.exe,

On the damaged installations it's one of these:

C:\WINDOWS\system32\wsaupdater.exe,
C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\wsaupdater.exe,

Another "quickie" method of resolution is to load the Recovery Console (see
below), copy userinit.exe as wsaupdater.exe from the command prompt, then
restart normally. Once in, go and change the registry value back to what
it's supposed to be and delete the copied file. To do this, use these
commands:

C:\Windows>
C:\Windows>copy C:\Windows\system32\userinit.exe
C:\Windows\system32\wsaupdater.exe

Then you can exit once completed.

HOW TO: Install and Use the Recovery Console in Windows XP [Q307654]
http://support.microsoft.com/?kbid=307654

This can also be done by using the 6 disk boot floppy set mentioned in the
above article, as it loads enough of the Recovery Console so that you can
copy the file. This is particularly useful if you have an OEM installation
that includes only a Restore CD, or no disk at all.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org