Live One Care and access to Internet

[Guest]

I have a friend who has just installed Live One Care and uses XP OS. She
discovered that she can access her e-mail but no attachments. Moreover, she
can't access the internet. She had been using Norton but when the
subscription ran out, she uninstalled it and opted for Live One Care. Then
the trouble began.

She is somewhat unfamiliar with computer operation and I have not used Live
One Care. Can someone guide me in some detail so I may configure her
computer. My inclination is that the firewall is blocking access to the
internet but letting her e-mails through although I may be wrong??

Any assistance will be grateful. Thanks. Norm.

Many thanks for assistance.

 

[Guest]

I also had problems with Live One Care, my problem was that it greyed out
everything in Windows Firewall, i ended up Uninstalling this and going for
something else like AVG

 

[Guest]

Thanks John. I have thought of doing just that. I have used AVG for sometime
now and find it great. Norm.