Link to Record is greyed out

[Guest]

I'm using Outlook 2007 with BCM on XP x64

I created a Marketing Program using Mail merge, etc. It is unable to link
these records. Even a manual attempt at linking doesn't from Word doesn't
work even though the COM Add-in is present and active.

If I choose any other email that I have stored, Linking is available.
However I can't manually link a word document or the emails created as
described above.

Any suggestions

 

[Guest]

I'm using Outlook 2007 with BCM on XP x64

I created a Marketing Program using Mail merge, etc. It is unable to link
these records. Even a manual attempt at linking doesn't from Word doesn't
work even though the COM Add-in is present and active.

If I choose any other email that I have stored, Linking is available.
However I can't manually link a word document or the emails created as
described above.

Any suggestions

Ooops. Sorry about the double post. I can manually link separate word
documents.