J
J
Until about 6 days ago I knew nothing about networks so I am a newbe,
but I've been spending countless hours reading usenet messages on the
topic and talking to customer service and I think I've exhausted all my
resources, so I decided to ask for some help.
System: Dell Dimension E310
WindowsXP Media Edition V.5.1 SP2 (SP2 came built in)
D-link WBR-2310 wireless router
Motorola SB5100 cable modem
Firefox and Explorer
Intel Pro/100 VE ethernet card
SP Time Warner
Kerio firewall V.4.3.2.6
Some background...about 6 days ago I uninstalled the trial version of
mcafee security center from the hardline computer because it was about
to expire (came with the computer), and I installed the latest Kerio
firewall, Ewido anti-malware, AVG anti-virus and Ad-aware. The next day
I was unable to access the internet and I was getting the "limited or
no connectivy" message on both the hardlined computer and the computer
with the wireless card. The next day the internet just started working
again, and then the day after that it stopped. I just have the two
computers on the network. When I connect the modem directly there is no
problem, other than the fact that I get an IP 24.94.xx.xxx, and Time
Warner says that it's not theirs. Theirs starts with 10.
***Note: When troubleshooting with Time Warner, doing the same things I
had been doing, 100x's before: resetting and unplugging the router and
modem, and rebooting in different orders, and TW resetting the modem, I
was about to try and switch out the cable when the service tech said
"wait, check and see if you have internet" and i did. Problem fixed I
thought. I asked him what he did. "Nothing really". So I hung up the
phone and tried unplugging the modem and router because I had to
untangle all the wires and put everything back into the desk and I
wanted to make sure I still had a connection. I plugged them back in
and I still had a connection. So I unplugged again and after puting
everything back in the desk and plugging back in, it was back to
"limited or no connectivity". I called Time Warner back to try and
duplicate the results and tried for an hour with no luck. So I thought
it was a "touchy" cable because it lost connection after I moved it
back in the desk. So I tried replacing the cables and that didn't work
either.
The problem seems to be with the hardline computer because I can't
access the routers IP on it to get the D-link setup on my browser, but
I can on the wireless comp. The computer just won't accept the routers
IP. The signal strength is the same 100mbps on both computers. I'm
pretty sure after everything I've tried that the problem is with the
Kerio firewall. I called them and they told me that the latest version
isn't compatible with wireless routers (This info could have been
usefull to me about 6 days ago!). So the guy said he would send me the
link to dl the previous version 4.3.2.6 and it should fix the
problem...it didn't. I asked him if I didn't want to use Kerio anymore
what the fix would be and he said that there isn't one, so I am pretty
much stuck with Kerio until they come up with a fix. I think that is
BS.
What I've tried so far:
-After calling Time Warner, they told me that I had the wrong type of
modem because it was installed with the digital phone service, and they
had not switched it out for the motorola when we canceled the service.
They said that the modem may be the problem but I doubted it because we
canceled the service months ago and this problem just came up. So I got
the correct modem from them.
-Uninstalled the for-mentioned software.
-checked for a physical problem (resetting the router and modem
countless times, power cycling them, rebooting, switching out the
cat5 cables, bought a linksys router to try)
-I was still getting error messages on startup from Mcafee and I
couldn't find a way to fully uninstall it so I went into the registry
and deleted every instance of "mcafee". I know that is pretty reckless
but I was frustrated and it got rid of the error messages.
-checked for corrupt winsock
-ran winsockxp fix
-checked the tcip settings in network connections
-did a system restore
-uninstalled the ethernet driver and reinstalled it
-uninstalled the wireless driver and reinstalled it
-entered a static IP address
-reinstalled mcafee and then uninstalled it
-checked for viruses, and malware
-uninstalled windows updates
-checked to make sure that the proper services were set right
-installed the previous version of Kerio that they sent me
Here is my config info:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Office
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE
Network Connection
Physical Address. . . . . . . . . : 00-13-20-E0-68-B5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.148.2
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
-------------------------------------------------------------------------------------------------------------------------------------
Server Name \\OFFICE
Server Comment
Software version Windows 2002
Server is active on
NetbiosSmb (000000000000)
NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320e068b5)
Server hidden No
Maximum Logged On Users 10
Maximum open files per session 16384
Idle session time (min) 15
The command completed successfully.
---------------------------------------------------------------------------------------------------------------------------------------
Computer name \\OFFICE
Full Computer name Office
User name Darlene
Workstation active on
NetbiosSmb (000000000000)
NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320E068B5)
Software version Windows 2002
Workstation domain MSHOME
Workstation Domain DNS Name (null)
Logon domain OFFICE
COM Open Timeout (sec) 0
COM Send Count (byte) 16
COM Send Timeout (msec) 250
The command completed successfully.
--------------------------------------------------------------------------------------------------------------------------------------
Status for domain MSHOME on transport
\Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
Browsing is active on domain.
Master browser name is: OFFICE
Master browser is running build 2600
1 backup servers retrieved from master OFFICE
\\OFFICE
There are 1 servers in domain MSHOME on transport
\Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
There are 1 domains in domain MSHOME on transport
\Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
---------------------------------------------------------------------------------------------------------------------------------------
I didn't include the info for the wireless compuer because I don't
think it's relevant to this problem?
Hopefully I've included the neccessary info. I didn't want to have to
post but I'm ready to pull my hair out and this problem is consuming
all my time. To get information from the net I have
to bypass the router and then to troubleshoot I have to switch it back
again. I've done this tens of times now. Any help would be greatly
appreciated.
but I've been spending countless hours reading usenet messages on the
topic and talking to customer service and I think I've exhausted all my
resources, so I decided to ask for some help.
System: Dell Dimension E310
WindowsXP Media Edition V.5.1 SP2 (SP2 came built in)
D-link WBR-2310 wireless router
Motorola SB5100 cable modem
Firefox and Explorer
Intel Pro/100 VE ethernet card
SP Time Warner
Kerio firewall V.4.3.2.6
Some background...about 6 days ago I uninstalled the trial version of
mcafee security center from the hardline computer because it was about
to expire (came with the computer), and I installed the latest Kerio
firewall, Ewido anti-malware, AVG anti-virus and Ad-aware. The next day
I was unable to access the internet and I was getting the "limited or
no connectivy" message on both the hardlined computer and the computer
with the wireless card. The next day the internet just started working
again, and then the day after that it stopped. I just have the two
computers on the network. When I connect the modem directly there is no
problem, other than the fact that I get an IP 24.94.xx.xxx, and Time
Warner says that it's not theirs. Theirs starts with 10.
***Note: When troubleshooting with Time Warner, doing the same things I
had been doing, 100x's before: resetting and unplugging the router and
modem, and rebooting in different orders, and TW resetting the modem, I
was about to try and switch out the cable when the service tech said
"wait, check and see if you have internet" and i did. Problem fixed I
thought. I asked him what he did. "Nothing really". So I hung up the
phone and tried unplugging the modem and router because I had to
untangle all the wires and put everything back into the desk and I
wanted to make sure I still had a connection. I plugged them back in
and I still had a connection. So I unplugged again and after puting
everything back in the desk and plugging back in, it was back to
"limited or no connectivity". I called Time Warner back to try and
duplicate the results and tried for an hour with no luck. So I thought
it was a "touchy" cable because it lost connection after I moved it
back in the desk. So I tried replacing the cables and that didn't work
either.
The problem seems to be with the hardline computer because I can't
access the routers IP on it to get the D-link setup on my browser, but
I can on the wireless comp. The computer just won't accept the routers
IP. The signal strength is the same 100mbps on both computers. I'm
pretty sure after everything I've tried that the problem is with the
Kerio firewall. I called them and they told me that the latest version
isn't compatible with wireless routers (This info could have been
usefull to me about 6 days ago!). So the guy said he would send me the
link to dl the previous version 4.3.2.6 and it should fix the
problem...it didn't. I asked him if I didn't want to use Kerio anymore
what the fix would be and he said that there isn't one, so I am pretty
much stuck with Kerio until they come up with a fix. I think that is
BS.
What I've tried so far:
-After calling Time Warner, they told me that I had the wrong type of
modem because it was installed with the digital phone service, and they
had not switched it out for the motorola when we canceled the service.
They said that the modem may be the problem but I doubted it because we
canceled the service months ago and this problem just came up. So I got
the correct modem from them.
-Uninstalled the for-mentioned software.
-checked for a physical problem (resetting the router and modem
countless times, power cycling them, rebooting, switching out the
cat5 cables, bought a linksys router to try)
-I was still getting error messages on startup from Mcafee and I
couldn't find a way to fully uninstall it so I went into the registry
and deleted every instance of "mcafee". I know that is pretty reckless
but I was frustrated and it got rid of the error messages.
-checked for corrupt winsock
-ran winsockxp fix
-checked the tcip settings in network connections
-did a system restore
-uninstalled the ethernet driver and reinstalled it
-uninstalled the wireless driver and reinstalled it
-entered a static IP address
-reinstalled mcafee and then uninstalled it
-checked for viruses, and malware
-uninstalled windows updates
-checked to make sure that the proper services were set right
-installed the previous version of Kerio that they sent me
Here is my config info:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Office
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE
Network Connection
Physical Address. . . . . . . . . : 00-13-20-E0-68-B5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.148.2
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
-------------------------------------------------------------------------------------------------------------------------------------
Server Name \\OFFICE
Server Comment
Software version Windows 2002
Server is active on
NetbiosSmb (000000000000)
NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320e068b5)
Server hidden No
Maximum Logged On Users 10
Maximum open files per session 16384
Idle session time (min) 15
The command completed successfully.
---------------------------------------------------------------------------------------------------------------------------------------
Computer name \\OFFICE
Full Computer name Office
User name Darlene
Workstation active on
NetbiosSmb (000000000000)
NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320E068B5)
Software version Windows 2002
Workstation domain MSHOME
Workstation Domain DNS Name (null)
Logon domain OFFICE
COM Open Timeout (sec) 0
COM Send Count (byte) 16
COM Send Timeout (msec) 250
The command completed successfully.
--------------------------------------------------------------------------------------------------------------------------------------
Status for domain MSHOME on transport
\Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
Browsing is active on domain.
Master browser name is: OFFICE
Master browser is running build 2600
1 backup servers retrieved from master OFFICE
\\OFFICE
There are 1 servers in domain MSHOME on transport
\Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
There are 1 domains in domain MSHOME on transport
\Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
---------------------------------------------------------------------------------------------------------------------------------------
I didn't include the info for the wireless compuer because I don't
think it's relevant to this problem?
Hopefully I've included the neccessary info. I didn't want to have to
post but I'm ready to pull my hair out and this problem is consuming
all my time. To get information from the net I have
to bypass the router and then to troubleshoot I have to switch it back
again. I've done this tens of times now. Any help would be greatly
appreciated.