Limited accounts can't print

[Mike Lewis]

I have several limited accounts on XP Home and recently found they could no
longer print. The administrator account does not have this problem. The
event viewer shows Event 61, Error 5 (access denied). I recently removed
malware PSGuard but also downloaded and applied multiple security patches
and upgraded to SP2 as well.

I don't know to what I'm being denied access. I created a new print spool
directory on my D: partition since everyone has access but that didn't work.
When I print from the limited accounts, I see the job appear in the print
queue, although the document size isn't nearly as large as it should be.
Then I will see a message saying the job is being deleted.

I've seen other posts with similar problems but none of the resolutions work
for me.

Thanks!

 

[Mike Lewis]

After many hours of installing and uninstalling the HP driver and searching
the web for answers, I finally found some useful information last night. I
downloaded FILEMON from www.sysinternals.com. I installed this using the
admin account then switched to the limited account that had the print
problem. I right clicked the EXE and selected Run As and used the admin
account to run the program. I then tried to print something from notepad.
Lo and behold, I was told that I was being denied access to C:\windows\temp.
I logged back on to the administrator account and used the CACLS utility
program to add RW privileges on this folder to the users group.

c:\>cacls c:\windows\temp /E /G users:RW

Be careful using CACLS. If you forget /E, you will replace instead of edit
the permissions. Once I did this, my limited accounts could print.