LEXMARK X5150 PRINTER

[dosty1926]

PRINTER CONNECTED TO DELL DIMENSION 2350 COMPUTER -
ALL PURCHASED FROM DELL AS 1 SYSTEM WITH SOFTWARE
PRINTER COPIES DOCUMENTS FINE COLOR & BLACK & WHITE
WHEN I TRY TO PRINT FROM DISPLAY ON COMPUTER EVERYTHING
IN COLOR WILL PRINT BUT BLACK & WHITE WILL NOT
I TALKED TO ABOUT 12 TECH SUPPORT PEOPLE ON 3/5/04 &
THEY CONCLUDED THAT IT WAS A LEXMART PROBLEM ON 3/6/04
I TALKED TO A CUST SUPPORT REP FROM LEXMARK FOR 2 HOURS
& HE THOUGHT IT IS AN OPERATING SYSTEM PROBLEM PROBLEM
FOM MICROSOFT & TO CONTACT THEM ABOUT PROBLEM
ON 3/5/04 I WAS ON THE PHONE WITH DELL FOR 7 HOURS
WHERE DO I GO NOW?

 

[Unknown]

Simple---------Turn off your caps lock.

 

[CS]

PRINTER CONNECTED TO DELL DIMENSION 2350 COMPUTER -
ALL PURCHASED FROM DELL AS 1 SYSTEM WITH SOFTWARE
PRINTER COPIES DOCUMENTS FINE COLOR & BLACK & WHITE
WHEN I TRY TO PRINT FROM DISPLAY ON COMPUTER EVERYTHING
IN COLOR WILL PRINT BUT BLACK & WHITE WILL NOT
I TALKED TO ABOUT 12 TECH SUPPORT PEOPLE ON 3/5/04 &
THEY CONCLUDED THAT IT WAS A LEXMART PROBLEM ON 3/6/04
I TALKED TO A CUST SUPPORT REP FROM LEXMARK FOR 2 HOURS
& HE THOUGHT IT IS AN OPERATING SYSTEM PROBLEM PROBLEM
FOM MICROSOFT & TO CONTACT THEM ABOUT PROBLEM
ON 3/5/04 I WAS ON THE PHONE WITH DELL FOR 7 HOURS
WHERE DO I GO NOW?

The first thing you need to do is release the CAPS key. Posting in
all caps is hard to read and is considered shouting.

If your printer prints normal BW/Color documents, the printer and
driver must be OK. It's either an incorrect setting or something
you're doing wrong. I'm not even sure what you mean when you say
print from display on the computer? Do you mean pressing the
"printscreen" key? Please explain further.

By the way, this isn't Microsoft (thank goodness!), it's a peer to
peer support group. Also, since you purchased the system from Dell,
they're responsible for all support not Microsoft nor Lexmark.