PC very slow - CPU 100%


C

cpojano

Hello,

I've been experiencing this problem for a couple of days now.
The CPU usage is steady at 100%, with only image name: System taking the
whole CPU usage.

All my USB port are not working.

There is anybody can help me pls ?


Here's what under the hood:

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)

Motherboard:
CPU Type Intel Pentium 4, 3000 MHz (15 x 200)
Motherboard Name Dell Dimension 8300
Motherboard Chipset Intel Canterwood i875P/E7210
System Memory 1536 MB (DDR SDRAM)
BIOS Type Phoenix (02/23/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter ATI Radeon X1050 Secondary (256 MB)
Video Adapter ATI Radeon X1050 (256 MB)
3D Accelerator ATI Radeon 9600 XT (RV360)
Multimedia:
Audio Adapter Creative EMU10K2 Audigy / Audigy 2 Audio Processor
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Network:
Network Adapter Intel(R) PRO/100 VE Network Connection (192.168.1.66)
Modem BCM V.92 56K Modem
Modem Communications cable between two computers

Peripherals:
Printer Acrobat Distiller
Printer Acrobat PDFWriter
Printer Fax via eFax 3.2
Printer Fax
Printer HP Officejet 7300 series
Printer Lexmark 1000/1100 Color Jetprinter
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
 
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J

JS

You need to find the specific system process that's taking all (there are
lot of sub-processes tied to the 'System' process) the CPU resources and
slowing down your PC.

To do this try Process Explorer:
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

Once you have Process Explorer installed and running:
In the taskbar select View and check 'Show Process Tree' and 'Show Lower
Pane' options.
(This will provide some of the detailed info you need)
Next click on the CPU column to sort processes by %CPU usage.
Then click on and expand the 'System' or 'Explorer' process to expand and
identify the specific sub-process that's using most or all the resources.
Next click on the sub-process or process listed under the System Process
that's using most or all the CPU %.
Once the process or sub-process is highlighted, right click and from the
options listed select: Search Online. This should display what out there on
the web about that process.

Note: some entries like Explorer, System process (as explained above) and
svchost entries may need to be expanded to show the detail (sub processes),
in this case click on the + located to the left of the entry.


--
JS
http://www.pagestart.com


cpojano said:
Hello,

I've been experiencing this problem for a couple of days now.
The CPU usage is steady at 100%, with only image name: System taking the
whole CPU usage.

All my USB port are not working.

There is anybody can help me pls ?


Here's what under the hood:

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)

Motherboard:
CPU Type Intel Pentium 4, 3000 MHz (15 x 200)
Motherboard Name Dell Dimension 8300
Motherboard Chipset Intel Canterwood i875P/E7210
System Memory 1536 MB (DDR SDRAM)
BIOS Type Phoenix (02/23/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter ATI Radeon X1050 Secondary (256 MB)
Video Adapter ATI Radeon X1050 (256 MB)
3D Accelerator ATI Radeon 9600 XT (RV360)
Multimedia:
Audio Adapter Creative EMU10K2 Audigy / Audigy 2 Audio Processor
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Network:
Network Adapter Intel(R) PRO/100 VE Network Connection (192.168.1.66)
Modem BCM V.92 56K Modem
Modem Communications cable between two computers

Peripherals:
Printer Acrobat Distiller
Printer Acrobat PDFWriter
Printer Fax via eFax 3.2
Printer Fax
Printer HP Officejet 7300 series
Printer Lexmark 1000/1100 Color Jetprinter
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
 
C

cpojano

The process is: System


Randem said:
Open Task Manager, go to Processes tab to sort the contents on CPU (You have
to click on the CPU header twice). Report back on what the process is that
is grabing the CPU.

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
Disk Read Error Press Ctl+Alt+Del to Restart
http://www.randem.com/discus/messages/9402/9406.html?1236319938



cpojano said:
Hello,

I've been experiencing this problem for a couple of days now.
The CPU usage is steady at 100%, with only image name: System taking the
whole CPU usage.

All my USB port are not working.

There is anybody can help me pls ?


Here's what under the hood:

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)

Motherboard:
CPU Type Intel Pentium 4, 3000 MHz (15 x 200)
Motherboard Name Dell Dimension 8300
Motherboard Chipset Intel Canterwood i875P/E7210
System Memory 1536 MB (DDR SDRAM)
BIOS Type Phoenix (02/23/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter ATI Radeon X1050 Secondary (256 MB)
Video Adapter ATI Radeon X1050 (256 MB)
3D Accelerator ATI Radeon 9600 XT (RV360)
Multimedia:
Audio Adapter Creative EMU10K2 Audigy / Audigy 2 Audio Processor
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Network:
Network Adapter Intel(R) PRO/100 VE Network Connection (192.168.1.66)
Modem BCM V.92 56K Modem
Modem Communications cable between two computers

Peripherals:
Printer Acrobat Distiller
Printer Acrobat PDFWriter
Printer Fax via eFax 3.2
Printer Fax
Printer HP Officejet 7300 series
Printer Lexmark 1000/1100 Color Jetprinter
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
 
P

PA Bear [MS MVP]

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting the requested logs
in an appropriate forum.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Hello,

I've been experiencing this problem for a couple of days now.
The CPU usage is steady at 100%, with only image name: System taking the
whole CPU usage.

All my USB port are not working.

There is anybody can help me pls ?


Here's what under the hood:

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)

Motherboard:
CPU Type Intel Pentium 4, 3000 MHz (15 x 200)
Motherboard Name Dell Dimension 8300
Motherboard Chipset Intel Canterwood i875P/E7210
System Memory 1536 MB (DDR SDRAM)
BIOS Type Phoenix (02/23/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter ATI Radeon X1050 Secondary (256 MB)
Video Adapter ATI Radeon X1050 (256 MB)
3D Accelerator ATI Radeon 9600 XT (RV360)
Multimedia:
Audio Adapter Creative EMU10K2 Audigy / Audigy 2 Audio Processor
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Network:
Network Adapter Intel(R) PRO/100 VE Network Connection (192.168.1.66)
Modem BCM V.92 56K Modem
Modem Communications cable between two computers

Peripherals:
Printer Acrobat Distiller
Printer Acrobat PDFWriter
Printer Fax via eFax 3.2
Printer Fax
Printer HP Officejet 7300 series
Printer Lexmark 1000/1100 Color Jetprinter
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
 
G

Gerry

cpojano

What are your anti-virus and anti-spyware arrangements?

Malwarebytes' Anti-Malware
1.36 -freeware (if you upgrade you pay).
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Run Malwarebytes' in safe mode and turn off your current anti-virus
before you do to avoid a conflict. Disregard the invitation on the web
site regarding the Registry Optimiser -a Registry Optimiser is not a
helpful utility.

Are any devices malfunctioning? Select Start, All Programs, Accessories,
System Tools, System Information. Open Components under System Summary
and click on Problem Devices. Is anything listed there?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Hello,

I've been experiencing this problem for a couple of days now.
The CPU usage is steady at 100%, with only image name: System taking
the whole CPU usage.

All my USB port are not working.

There is anybody can help me pls ?


Here's what under the hood:

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)

Motherboard:
CPU Type Intel Pentium 4, 3000 MHz (15 x 200)
Motherboard Name Dell Dimension 8300
Motherboard Chipset Intel Canterwood i875P/E7210
System Memory 1536 MB (DDR SDRAM)
BIOS Type Phoenix (02/23/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter ATI Radeon X1050 Secondary (256 MB)
Video Adapter ATI Radeon X1050 (256 MB)
3D Accelerator ATI Radeon 9600 XT (RV360)
Multimedia:
Audio Adapter Creative EMU10K2 Audigy / Audigy 2 Audio Processor
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Network:
Network Adapter Intel(R) PRO/100 VE Network Connection (192.168.1.66)
Modem BCM V.92 56K Modem
Modem Communications cable between two computers

Peripherals:
Printer Acrobat Distiller
Printer Acrobat PDFWriter
Printer Fax via eFax 3.2
Printer Fax
Printer HP Officejet 7300 series
Printer Lexmark 1000/1100 Color Jetprinter
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller
[A-2/A-3]
 
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C

cpojano

When I run Process Explorer it shows "System" (Not "Sysytem Idle") as using
between 96 - 100% of CPU.
When I right click on properties it shows USBPORT.SYS as the thread/process
that is using all the CPU percentage.
I disabled USBPORT.SYS and my CPU usage drops to standard range (between 3%
and 40% spikes)
USB's at this point are all unusable.
 
P

PA Bear [MS MVP]

There is a very good chance that you are seeing the effects of a hijackware
infection! (PS: Your USB keys may be infected, too.)

NB: If you have no anti-virus application installed or the subscription has
expired and/or the machine's not been kept fully-patched at Windows Update,
don't waste your time with any of the below: Format & reinstall Windows. A
Repair Install will NOT help!.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
G

Gerry

Are any devices malfunctioning? Select Start, All Programs, Accessories,
System Tools, System Information. Open Components under System Summary
and click on Problem Devices. Is anything listed there?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
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P

Paul

cpojano said:
When I run Process Explorer it shows "System" (Not "Sysytem Idle") as using
between 96 - 100% of CPU.
When I right click on properties it shows USBPORT.SYS as the thread/process
that is using all the CPU percentage.
I disabled USBPORT.SYS and my CPU usage drops to standard range (between 3%
and 40% spikes)
USB's at this point are all unusable.

You report this in your hardware information.

Motherboard Chipset Intel Canterwood i875P/E7210

That means your Southbridge could be ICH5 or ICH5R. There is a
problem with ICH5/ICH5R chips. The problem is caused by
latchup failure after an ESD (static discharge) event.

On some computers, after this event, the computer will
not boot. This is what the chip looks like - it has a burn
mark over the chip contacts which power the USB pads. If
the burn mark is present, the motherboard needs to be repaired
or replaced. Contact the manufacturer, in case a hidden
warranty provision is available (the manufacturer probably
knows about this, but the deal with Intel keeps them silent).

http://onfinite.com/libraries/179057/2ea.jpg

This is the only official industry warning about the problem. You
cannot find this information on the Intel web site.

http://tw2005.giga-byte.com/Motherboard/Support/FAQ/FAQ_456.htm

Not all failures result in the burn mark. Some failures
do less damage. The USB power connection burns through,
before the chip is damaged further. This stops all
USB ports from functioning.

I'd say your failure is a little different. It almost
looks like the USB logic block is asking for service,
and keeping your OS in a loop.

Suggested action:

1) Enter the BIOS, and disable the USB ports if you can.
If the keyboard is USB, then switch to a PS/2 keyboard.
That will enable you to make BIOS changes after USB is
disabled. It would make sense, to power down, connect the
PS/2 keyboard, and then start doing the necessary BIOS change.

2) Purchase a PCI USB2 card and install it in an empty PCI
slot inside the computer. This will give you a functional
set of USB ports, to use for the remaining life of your
computer. Because the BIOS will not use that card, for a
USB keyboard, that is why a USB keyboard cannot be moved
to the card, and give control over the BIOS screen.

On some motherboards, the manufacturer will repair the
chip, by removing it and installing a new chip. But the
experience is, when the repair is complete, the new chip
can fail in the same way. I have heard of one individual,
who had a total of five motherboards with ICH5/ICH5R fail,
so some people seem to have a lot of static electricity
in their work environment.

For computers with ICH5/ICH5R, there are a couple precautions
that can be tried.

1) Don't use the USB ports on the front of the computer. If
you must use an ICH5/ICH5R USB port, select one from the
back of the computer. ESD protection is slightly better there.

2) Another precaution, is to install a PCI USB2 card, *before*
the ICH5/ICH5R fails. Plug all devices into that card. That
will reduce (but not eliminate) the possibility of ICH5 failure.
I stopped using the USB ports on my P4C800-E motherboard, and
it still works.

I have reviewed perhaps 20 failure descriptions, and unfortunately,
not all of them include plausible static discharge events as
the cause. In some small number of cases, it would appear the
chip failed spontaneously, without help. In many other cases,
people were plugging in devices when it happened.

HTH,
Paul
 
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