Lavasoft's Ad-Aware 2007

[Stewart Fluney]

I have the free version of Lavasoft's Ad-Aware 2007 program and have
recently been trying to contact their Support Forums (through their web page)
without success. The web page address is lavasoftsupport.com/index.php?. I
have tried to contact them by e-mail as well without success.

My problem is trying to send or reply to a message on their web page. I
cannot find where you click or where it shows "Send Message".

Could you please help me with this? I've never had this problem before;
there's always been a place to click to send a message as far as I know.
Perhaps it is missing all of a sudden and I'll have to uninstall and
re-install.

I have a Dell Dimension 4100 Desktop computer with Windows XP - Operating
System - Service Pack 2, Pentium 111 processor with 930 MHZ, 20 GB Hard Drive
and 512 MB of RAM. The file system is FAT 32.

Many thanks for your co-operation and advice.

 

[VanguardLH]

in

I have the free version of Lavasoft's Ad-Aware 2007 program

Okie dokie.

and have
recently been trying to contact their Support Forums (through their web page)
without success. The web page address is lavasoftsupport.com/index.php?.

Could be down. I can't get there, either.

I
have tried to contact them by e-mail as well without success.

How long did you actually wait for a reply? Did you really expect one
for their *free* version that doesn't include any support? Go read:

http://www.lavasoft.com/download_and_buy/product_comparison_chart.php

Notice that no free support is provided with their freeware version. So
just how were you expecting to pay them in your e-mail message to get
support?

My problem is trying to send or reply to a message on their web page. I
cannot find where you click or where it shows "Send Message".

And where is this "web page" with which you are having difficulty? A
web page at the forums site that isn't available right now?

Could you please help me with this? I've never had this problem before;
there's always been a place to click to send a message as far as I know.
Perhaps it is missing all of a sudden and I'll have to uninstall and
re-install.

Uninstall and reinstall what? Just why do you think doing any changes
on your host is going to affect the behavior of their web server?

I have a Dell Dimension 4100 Desktop computer with Windows XP - Operating
System - Service Pack 2, Pentium 111 processor with 930 MHZ, 20 GB Hard Drive
and 512 MB of RAM. The file system is FAT 32.

Many thanks for your co-operation and advice.

You'll have to just wait until Lavasoft decides to fix their forum site.
I thought Lavasoft abandoned their forums several years ago, and then
the users went to Castle Cops to have a forum over there (see
http://www.castlecops.com/f142-Lavasoft_Ad_Aware.html). With Lavasoft
killing any posts that mentioned a competitor's product, their iron claw
policy to delete posts, and that they didn't like to support a site that
would rag on their product, they dumped the forums and users went
elsewhere. Maybe Lavasoft brought back their forums (so they could
again exercise their policies on allowed posts). It was something like
2 versions ago when I realized that I had to find the user community
elsewhere.

 

[PA Bear [MS MVP]]

Lavasoft Forums seems to be down currently, as is often the case for
whatever reason. You'll just have to be patient, I suppose.

If you're referring to posting a message on the forum, try the keyboard
combination ALT+S to Submit a post.

 

[Stewart Fluney]

VanguardLH:

Thanks for your response and information, and I apologize for the delay in
getting back to you.

This matter is now finalized. Thank you again.

 

[Stewart Fluney]

PA Bear [MS MVP]:

Thanks for your response and information, and I apologize for the delay in
getting back to you.

This matter is now finalized.