LARGE ATTACHMENT WON'T SEND


I

its_my_dime

I 'm trying to send a 7mb attachment to an email to a single address.
Outlook 2007. Vista.

The email won't leave the outbox. Computer says it is in the process of
sending but it won't go (even to my own secondary email address.)
Eventually, I need to close outlook, reopen it and delete the email.

Roadrunner (my IP) says that the attachment limit is 10 mb.

Any thoughts?
 
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I

its_my_dime

its_my_dime said:
I 'm trying to send a 7mb attachment to an email to a single address.
Outlook 2007. Vista.

The email won't leave the outbox. Computer says it is in the process of
sending but it won't go (even to my own secondary email address.)
Eventually, I need to close outlook, reopen it and delete the email.

Roadrunner (my IP) says that the attachment limit is 10 mb.

Further to the above - when I try to send, under details (bottom right) the
error ultimately says that it cannot connect to the Network and the send
fails. I know I'm connected to RoadRunner. What network is it talking
about?
 
J

John

If you send a smaller attachment (eg: 5MB), does it go?

Before giving up and closing Outlook, how long did you wait?
Further to the above - when I try to send, under details (bottom right)
the error ultimately says that it cannot connect to the Network and the
send fails. I know I'm connected to RoadRunner. What network is it
talking about?

How long does it take before the error shows up? Also, an error message
normally shows an error number. I would either google the error message or
the error number.
 
D

Diane Poremsky [MVP]

Can you send any mail? To delete this one, set outlook offline (file menu)
and delete it or open it. Then send a small message - does it work?

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
I

its_my_dime

Diane Poremsky said:
Can you send any mail? To delete this one, set outlook offline (file
menu) and delete it or open it. Then send a small message - does it work?

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


its_my_dime said:
Further to the above - when I try to send, under details (bottom right)
the error ultimately says that it cannot connect to the Network and the
send fails. I know I'm connected to RoadRunner. What network is it
talking about?


It can take a few minutes or longer. First, it said that I had timed out
so I increased the SMTP time. Then I got the non connect error.
Sometimes, there is no error, it just says "processing"

I have even cut the size down to 200 mb and still can't send through
RoadRunner.

Ultimately, Outlook completely crashes and I need to reboot the computer.

I don't know whether the problem is Outlook or RoadRunner. I'll probably
end up with a file hosting site.

I have no problem sending regular mail or mail with small attachments.
 
D

Diane Poremsky [MVP]

Are you using an antivirus scanner on email? They will cause issues sending
larger messages and email integration should be disabled.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


its_my_dime said:
Diane Poremsky said:
Can you send any mail? To delete this one, set outlook offline (file
menu) and delete it or open it. Then send a small message - does it work?

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


its_my_dime said:
I 'm trying to send a 7mb attachment to an email to a single address.
Outlook 2007. Vista.

The email won't leave the outbox. Computer says it is in the process
of sending but it won't go (even to my own secondary email address.)
Eventually, I need to close outlook, reopen it and delete the email.

Roadrunner (my IP) says that the attachment limit is 10 mb.

Further to the above - when I try to send, under details (bottom right)
the error ultimately says that it cannot connect to the Network and the
send fails. I know I'm connected to RoadRunner. What network is it
talking about?



Any thoughts?


It can take a few minutes or longer. First, it said that I had timed out
so I increased the SMTP time. Then I got the non connect error.
Sometimes, there is no error, it just says "processing"

I have even cut the size down to 200 mb and still can't send through
RoadRunner.

Ultimately, Outlook completely crashes and I need to reboot the computer.

I don't know whether the problem is Outlook or RoadRunner. I'll probably
end up with a file hosting site.

I have no problem sending regular mail or mail with small attachments.
 
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I

its_my_dime

Diane Poremsky said:
Are you using an antivirus scanner on email? They will cause issues
sending larger messages and email integration should be disabled.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


its_my_dime said:
Diane Poremsky said:
Can you send any mail? To delete this one, set outlook offline (file
menu) and delete it or open it. Then send a small message - does it
work?

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.



I 'm trying to send a 7mb attachment to an email to a single address.
Outlook 2007. Vista.

The email won't leave the outbox. Computer says it is in the process
of sending but it won't go (even to my own secondary email address.)
Eventually, I need to close outlook, reopen it and delete the email.

Roadrunner (my IP) says that the attachment limit is 10 mb.

Further to the above - when I try to send, under details (bottom right)
the error ultimately says that it cannot connect to the Network and the
send fails. I know I'm connected to RoadRunner. What network is it
talking about?



Any thoughts?


It can take a few minutes or longer. First, it said that I had timed
out so I increased the SMTP time. Then I got the non connect error.
Sometimes, there is no error, it just says "processing"

I have even cut the size down to 200 mb and still can't send through
RoadRunner.

Ultimately, Outlook completely crashes and I need to reboot the computer.

I don't know whether the problem is Outlook or RoadRunner. I'll probably
end up with a file hosting site.

I have no problem sending regular mail or mail with small attachments.


Using Avast. Disabling it stops Outlook from locking up (good). But
emailis still not being sent. The window says that sending is completed but
the bottom/right says -processing- and the message stays in the outbox.
 
B

Brian Tillman [MVP - Outlook]

Using Avast. Disabling it stops Outlook from locking up (good).

Uninstall Avast and reinstall without the mail scanning feature.
But emailis still not being sent. The window says that sending is
completed but the bottom/right says -processing- and the message stays in
the outbox.

Start Outlook in safe mode and see if that changes things. Click Start>Run
and enter

outlook.exe /safe

in the Open field, then click OK. Be sure to include the space.
 
I

its_my_dime

Brian Tillman said:
Uninstall Avast and reinstall without the mail scanning feature.


Start Outlook in safe mode and see if that changes things. Click
Start>Run and enter

outlook.exe /safe

in the Open field, then click OK. Be sure to include the space.

I'll try safe mode, but Outlook is now a mess. I'm getting the file didn't
close properly message each time I open it. Scan.pst shows no problems.
I've run Office repair which hasn't helped.

It appears that Outlook may not be closing properly (task manager).

I've removed most of the com add-ins (pdfmoutlook was a former problem but
that is permanentaly disabled. I've temporarily diabled Avast (AV) but that
hasn't helped.

More later if I figure out the problem.


Something is really in trouble here. I hate to uninstall and reinstall
Office but will do it if I have to.
 
D

Diane Poremsky [MVP]

I

its_my_dime

Diane Poremsky said:
reinstall rarely fixes anything detect and repair can't (it's office
diagnostics in outlook 2007)

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


its_my_dime said:
I'll try safe mode, but Outlook is now a mess. I'm getting the file
didn't close properly message each time I open it. Scan.pst shows no
problems. I've run Office repair which hasn't helped.

It appears that Outlook may not be closing properly (task manager).

I've removed most of the com add-ins (pdfmoutlook was a former problem
but that is permanentaly disabled. I've temporarily diabled Avast (AV)
but that hasn't helped.

More later if I figure out the problem.


Something is really in trouble here. I hate to uninstall and reinstall
Office but will do it if I have to.

I think it is fixed. Following some blog advice, I ran COMPACT NOW on the
PST file. Had to do it about half a dozen times because Outlook kept
stopping "not running" (task manager) so I had to close it and start again.

I probably tried to email more than RR allowed (KB's?; MB's?) and, when I
deleted the unsent files, left some large holes in the PST file. Scanpst
didn't pick this up; compact did.

Thanks for the help, everybody.
 
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B

Brian Tillman [MVP - Outlook]

I think it is fixed. Following some blog advice, I ran COMPACT NOW on the
PST file. Had to do it about half a dozen times because Outlook kept
stopping "not running" (task manager) so I had to close it and start
again.

I probably tried to email more than RR allowed (KB's?; MB's?) and, when I
deleted the unsent files, left some large holes in the PST file. Scanpst
didn't pick this up; compact did.

Is your PST one that you created in Outlook 2007 or one you carried over
from Outlook 2002 or earlier?
 
I

its_my_dime

Brian Tillman said:
Is your PST one that you created in Outlook 2007 or one you carried over
from Outlook 2002 or earlier?

It may have come from Outlook 2003. I just don't remember. I know that a
lot of stuff in it was carried over from 2003. Why?
 
M

Milly Staples [MVP - Outlook]

I thought you said the attachment size is 5 mb, yet you posted this:

"I have even cut the size down to 200 mb and still can't send through
RoadRunner"

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, its_my_dime asked:

| || Can you send any mail? To delete this one, set outlook offline (file
|| menu) and delete it or open it. Then send a small message - does it
|| work?
||
|| --
|| Diane Poremsky [MVP - Outlook]
||
||
||
|| Outlook Tips by email:
|| (e-mail address removed)
||
|| EMO - a weekly newsletter about Outlook and Exchange:
|| (e-mail address removed)
||
|| You can access this newsgroup by visiting
|| http://www.microsoft.com/office/community/en-us/default.mspx or
|| point your newsreader to msnews.microsoft.com.
||
||
|| |||
||| |||| I 'm trying to send a 7mb attachment to an email to a single
|||| address. Outlook 2007. Vista.
||||
|||| The email won't leave the outbox. Computer says it is in the
|||| process of sending but it won't go (even to my own secondary email
|||| address.) Eventually, I need to close outlook, reopen it and
|||| delete the email.
||||
|||| Roadrunner (my IP) says that the attachment limit is 10 mb.
|||
||| Further to the above - when I try to send, under details (bottom
||| right) the error ultimately says that it cannot connect to the
||| Network and the send fails. I know I'm connected to RoadRunner.
||| What network is it talking about?
|||
|||
||||
|||| Any thoughts?
|
|
| It can take a few minutes or longer. First, it said that I had
| timed out so I increased the SMTP time. Then I got the non connect
| error. Sometimes, there is no error, it just says "processing"
|
| I have even cut the size down to 200 mb and still can't send through
| RoadRunner.
|
| Ultimately, Outlook completely crashes and I need to reboot the
| computer.
|
| I don't know whether the problem is Outlook or RoadRunner. I'll
| probably end up with a file hosting site.
|
| I have no problem sending regular mail or mail with small attachments.
 
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B

Brian Tillman [MVP - Outlook]

It may have come from Outlook 2003. I just don't remember. I know that a
lot of stuff in it was carried over from 2003. Why?

Because some of the issues you described made me think of what can happen
when an ANSI PST nears its maximum size.
 

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