laptop would not shutdown properly after patches to XP/SP1

[David L]

I need assistance to overcome the incomplete shutdown syndrome,
immediately after I have applied the hotfixes to XPPRO/SP1.

The problem may be caused by ?improper hibernation, or not having
activated the
XP PRO product before applying the patches, or .... Whatever the
cause, I need help to recover without a big fuss if possible.
Reinstalling everything is a big fuss. Here is rest of story.

The patches was on a almost new laptop with preinstalled XPPRO using
NTFS. Previously I was successful to have repartitioned the hard disk
(successful means I have normally started and shut down a few times,
everything works normally including office and internet applications).

Wanting to do the right thing to the new system, I have proceeded to
download all needed patches, 22 of them including the once infamous
Q811493, through windows update. I then put the machine to
hibernation. I think it did not do so properly.

When I power up again no hibernated state was restored. I sign on
normally and proceeded to apply the patches. At the end the update
service went on to restart. This is when I first saw a blue screen
flash up, it was filled with text messages that went away too quickly
for me to note.

When restart again I got a message saying "The system has recovered
from a serious error". The error signature has this info:
BCCode: 1000008e BCP1: C0000005 BCP2: F200F0D3 BCP3: F1DDD970
BCP4: 00000000 OSVer: 5_1_2600 SP: 1_0 Product: 256_1

Further down it revealed it wanted to send "Mini070303-05.dmp" and
"sysdata.xml".

I went to shut down again. Again the momentarily flash of blue screen
with message. Again the computer restarted itself to main logon screen
instead of shut down completely.

I sort of suspect the laptop would be able to do other things but I do
not want to complicate matters too much and am waiting for the many
experts here to give my system a hand.

Thanks in advance for your insights and solutions.

David
03 Jul 2003

 

[David L]

I have sorted out the problem by sending the dump to MS. That
resulted in redirection of my request to a MS crash analysis site and
it correctly identified that the virus checking software was causing
the problem.

After uninstall of the virus checking software the shut down abend
stopped.

I would suggest any MS software engineers reading these posts to give
out a prominent warning for people to uninstall virus checking
software after such patches were applied.

Thanks for everyone for listening.

David