Laptop works fine at work, Gets BSOD at home on bootup.

[Jasper]

Hello, I have a dell D600 laptop that works fine at the office on our wired
network.
The unit will BSOD at the employees home on bootup. There is no xxx.sys file
listed on the BSOD screen just memory address 0x0000000A, 0xFF1701F0,
0x00000002
He uses a wireless router at home.
The wireless card is active and shows no faults and is set to DHCP.
The Lan card is set to dedicated IP address for our system.
I have not been able to duplicate the problem at work.

Thanks for any help.

 

[Ian D]

Hello, I have a dell D600 laptop that works fine at the office on our
wired network.
The unit will BSOD at the employees home on bootup. There is no xxx.sys
file listed on the BSOD screen just memory address 0x0000000A, 0xFF1701F0,
0x00000002
He uses a wireless router at home.
The wireless card is active and shows no faults and is set to DHCP.
The Lan card is set to dedicated IP address for our system.
I have not been able to duplicate the problem at work.

Thanks for any help.

What happens when you boot it up in the office with the LAN
cable unplugged?

 

[Terry R.]

The date and time was Tuesday, January 13, 2009 10:23:16 AM, and on a
whim, Jasper pounded out on the keyboard:

Hello, I have a dell D600 laptop that works fine at the office on our wired
network.
The unit will BSOD at the employees home on bootup. There is no xxx.sys file
listed on the BSOD screen just memory address 0x0000000A, 0xFF1701F0,
0x00000002
He uses a wireless router at home.
The wireless card is active and shows no faults and is set to DHCP.
The Lan card is set to dedicated IP address for our system.
I have not been able to duplicate the problem at work.

Thanks for any help.

Hi Jasper,

Have you installed the latest drivers for the wireless card?

Have the user disable the wireless before going home. Have them boot up
at home and see if boots okay. If so, then enable the wireless to see
if it crashes.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.

 

[Shenan Stanley]

Hello, I have a dell D600 laptop that works fine at the office on
our wired network.
The unit will BSOD at the employees home on bootup. There is no
xxx.sys file listed on the BSOD screen just memory address
0x0000000A, 0xFF1701F0, 0x00000002
He uses a wireless router at home.
The wireless card is active and shows no faults and is set to DHCP.
The Lan card is set to dedicated IP address for our system.
I have not been able to duplicate the problem at work.

Thanks for any help.

What happens when you boot it up in the office with the LAN
cable unplugged?

I'd say the more definitive test would be for you to disable the WiFi device
while it is working at work, have the user take it home (still disabled) and
see if it boots. If it does, have them enable the wifi device. If it then
blue screens - albeit strange - you may have found the issue.

Do they dock at home to anything?

 

[Ian D]

I'd say the more definitive test would be for you to disable the WiFi
device while it is working at work, have the user take it home (still
disabled) and see if it boots. If it does, have them enable the wifi
device. If it then blue screens - albeit strange - you may have found the
issue.

Do they dock at home to anything?

I was thinking along the lines that there may be files on the
office LAN that are needed to complete the boot process.

 

[Jasper]

What happens when you boot it up in the office with the LAN
cable unplugged?

It boots fine with or without the Lan plugged in at the office, the wifi
card is active.

 

[Jasper]

I was thinking along the lines that there may be files on the
office LAN that are needed to complete the boot process.

The laptop boots on its own, no files are on the server. It accesses our CRM
server after bootup via VPN and runs the CRM by remote desktop.
This all works fine at the workplace.

 

[Gerry]

Jasper

A complete copy of the Stop Error might help.

Your original post only included two of the parameters. There should be
four.

A copy of the error will be in the System log of Event Viewer.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~