laptop daughter problems

[mirre]

hello all,
Im mirre and a newby with a difficult problem on my daughers laptop. have
been trying to find the solutions for some days now and very tired and almost
close to throw laptop out of te window...

os is xp.

her laptop wont update windows. getting foutnummer: 0x80096001
have been everywhere and tried everything.
virusscanner norton, online kaspersky no help
reading al lot everywhere but still no solution
downloaded microsoft baseline secrurity but ; here failed to download
message firts and then a lot of faults
(could not acces the security update XML.file)
(file system; not all hard drives are using the NTFS system)
downloaded a register cleaner but no mirrecals

but theres more, cant login in hotmail, schoolsites, cant make account at
this forum that sort of stuff . it says it is nog able to make a HTTPS-
connection...

cant even copy and paste the things i did for email to this pc so i have to
typ.
its in dutch ,sorrie when my translation is not good.

I tried to download explorer 8 and then download it, i got the following
message ; setup could not verify the integrity of the file update.inf make
sure the cryptographic service is running on this computer.

I tried ; start , uitvoeren , cmd and then ok
in black box ; ren %systemroot%\system32\catroot2\edb.log*.tst

then I got ; nothing happens

then i went to option 2, systemmanagment, 2xclick servises, services for
cryptografie and go to properties, click automatic and start ,but that was
oke already.

then I tried to change the name of the map catroot2
start, uitvoeren, typ cmd and ok
net stop cryptsvc (enter) (message they stopped)
ren%systemroot%\system32\catroot2 (enter) (the syntaxis is not correct(have
to translate)
oldcatroot2 (enter) no regonize as internal or external program,batchbestand
or task)
net start cryptsvc (enter) the services have been started again...

then I had to remove all tmp*.cat-files from the following map ;
%systemroot%\system32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE} but
dont know where to find this one and dont think it will have effect because
earlier steps already failed.

next methode;
start, uitvoeren, cmd,
after each sentence enter;
attrib -s - h %windir%
attrib -s- h %windir%\system32
attrib -s - h % windir%\system32\catroot2

dont know anymore what the message was but it doesnt work..

have done a little more but dont know anymore...

my daughter is able to open a website, like the homepage of her school, but
when she wants to login the trouble starts, and with al these kind of pages
where you have to login ,same problem.

done enough for today i guess, its almost 3 o clock in the night
hope some one wil help me please? thank you!!

greeting from the netherlands
mirre
(clear i'm a real newby, posted in vista first instead of xp :S )

 

[Johnw]

mirre brought next idea :

hello all,
Im mirre and a newby with a difficult problem on my daughers laptop. have
been trying to find the solutions for some days now and very tired and almost
close to throw laptop out of te window...

os is xp.

her laptop wont update windows. getting foutnummer: 0x80096001
have been everywhere and tried everything.
virusscanner norton, online kaspersky no help
reading al lot everywhere but still no solution
downloaded microsoft baseline secrurity but ; here failed to download
message firts and then a lot of faults
(could not acces the security update XML.file)
(file system; not all hard drives are using the NTFS system)
downloaded a register cleaner but no mirrecals

but theres more, cant login in hotmail, schoolsites, cant make account at
this forum that sort of stuff . it says it is nog able to make a HTTPS-
connection...

cant even copy and paste the things i did for email to this pc so i have to
typ.
its in dutch ,sorrie when my translation is not good.

I tried to download explorer 8 and then download it, i got the following
message ; setup could not verify the integrity of the file update.inf make
sure the cryptographic service is running on this computer.

I tried ; start , uitvoeren , cmd and then ok
in black box ; ren %systemroot%\system32\catroot2\edb.log*.tst

then I got ; nothing happens

then i went to option 2, systemmanagment, 2xclick servises, services for
cryptografie and go to properties, click automatic and start ,but that was
oke already.

then I tried to change the name of the map catroot2
start, uitvoeren, typ cmd and ok
net stop cryptsvc (enter) (message they stopped)
ren%systemroot%\system32\catroot2 (enter) (the syntaxis is not correct(have
to translate)
oldcatroot2 (enter) no regonize as internal or external program,batchbestand
or task)
net start cryptsvc (enter) the services have been started again...

then I had to remove all tmp*.cat-files from the following map ;
%systemroot%\system32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE} but
dont know where to find this one and dont think it will have effect because
earlier steps already failed.

next methode;
start, uitvoeren, cmd,
after each sentence enter;
attrib -s - h %windir%
attrib -s- h %windir%\system32
attrib -s - h % windir%\system32\catroot2

dont know anymore what the message was but it doesnt work..

have done a little more but dont know anymore...

my daughter is able to open a website, like the homepage of her school, but
when she wants to login the trouble starts, and with al these kind of pages
where you have to login ,same problem.

done enough for today i guess, its almost 3 o clock in the night
hope some one wil help me please? thank you!!

greeting from the netherlands
mirre
(clear i'm a real newby, posted in vista first instead of xp :S )

Did you google it?
0x80096001

http://qdeo.com/o10

 

[Gerry]

mirre


Did you get as far as Method 11?

You cannot install some updates or programs
http://support.microsoft.com/kb/822798

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.Microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Peter Foldes]

Copied from PA Bear MS MVP OE and IE

<snip>

1. See this KB article:

You cannot install some updates or programs:
http://support.microsoft.com/kb/822798

2. Judging by the ever-increasing number of posts here in the past few
months that are similar to yours, the behavior may be due to a
Vundo-ZLOB-SDBot infection, all protected by a rootkit infection.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

<end snip >

 

[neutrino]

Copied from PA Bear MS MVP OE and IE

<snip>

1. See this KB article:

You cannot install some updates or programs:http://support.microsoft.com/kb/822798

2. Judging by the ever-increasing number of posts here in the past few
months that are similar to yours, the behavior may be due to a
Vundo-ZLOB-SDBot infection, all protected by a rootkit infection.

Unexplained computer behavior may be caused by deceptive softwarehttp://support.microsoft.com/kb/827315

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackwarehttp://aumha.org/a/parasite.htm
   http://aumha.org/a/quickfix.htm
   http://aumha.net/viewtopic.php?t=58...p://inetexplorer.mvps.org/data/prevention.htm
   http://inetexplorer.mvps.org/tshoot...tboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities).  HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert.  **Post your log tohttp://aumha.net/viewforum.php?f=30,http://forums.spybot.info/forumdisplay..php?f=22,http://castlecops.com/forum67.html, or other appropriate forumsfor review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

<end snip >

--
Peter

Please Reply to Newsgroup for the benefit of others
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- Show quoted text -

Go to http://www.timeatlas.com/mos/Useful_Utilities/Free/Dial_a_Fix_Repairs_Windows_Update_Problems/


read and download and follow instructions and you'll be Ok
there will be other sites with this utility - if this site is not
informative enough, then
just run a search on: Dial a Fix
..