Konica Minolta 2400W printer problem

[Guest]

I have a new computer with Vista Ultimate. I have a Konica Minolta 2400w
printer connected; I downloaded and installed KM's printer driver for Vista.
When I send a print job to the printer, the printer whirs and clanks as if it
is going to print, but after a minute, goes silent with its green light
blinking. If I go to spooler services, stop and restart services, then (after
about 30 sec.) the document will print. This is true for several programs and
a test page from printer properties. However, I have an ancient (ca. 1996)
program, Managing Your Money for Windows, that I still use because it will
print checks on any check format. If I print a check, the printer prints
immediately. Also, I have an old HP Deskjet 895Cxi printer; I can print to it
without any problem. The KM printer worked fine on my old XP computer. Any
suggestions why it won't work with Vista and what I can do?

-- Weird Harold

 

[Rob]

I have a new computer with Vista Ultimate. I have a Konica Minolta 2400w
printer connected; I downloaded and installed KM's printer driver for
Vista.
When I send a print job to the printer, the printer whirs and clanks as if
it
is going to print, but after a minute, goes silent with its green light
blinking. If I go to spooler services, stop and restart services, then
(after
about 30 sec.) the document will print. This is true for several programs
and
a test page from printer properties. However, I have an ancient (ca. 1996)
program, Managing Your Money for Windows, that I still use because it will
print checks on any check format. If I print a check, the printer prints
immediately. Also, I have an old HP Deskjet 895Cxi printer; I can print to
it
without any problem. The KM printer worked fine on my old XP computer. Any
suggestions why it won't work with Vista and what I can do?

-- Weird Harold

Hi,

Try this first:

To change or restart the Print Spooler service
You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button , clicking
Control Panel, clicking System and Maintenance, and then clicking
Administrative Tools.

2. Double-click Services. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation.

3. Right-click the Print Spooler service, and then click Properties.

4. On the General tab, next to Startup type, make sure that Automatic is
selected.

5. If the service is not already running, under Service status, click
Start, and then click OK. If you are prompted for an administrator password
or confirmation, type the password or provide confirmation.

Next ensure you have latest driver for your product here:

http://printer.konicaminolta.com/support/current_printers/mc2400w_sup.htm#Drivers

Rob

--
Red meat isn't bad for you....Blue, Green fuzzy meat is bad for you.

Dell Dimension 8300 Desktop
P4 3.0GHz
1GB RAM
Windows Vista Ultimate 32Bit
ATI Radeon 9800 XT
Creative SB Audigy 2

 

[Guest]

Thanks for your respose, Rob. I had done everything as you described.
However, I decided to reinstall the printer driver just in case. I downloaded
the driver again, uninstalled the printer driver and reinstalled it.

It appears the second installation was better than the first because now I
get the KM information window. (I suspect the first installation was
corrupted because Windows Easy Transfer Companion copied the driver over from
the old XP computer and I didn't uninstall it before installing the new
driver. WETC causes more problems than it solves.) Unfortunately, the problem
remains. When I print, it still doesn't print. When I stop the service, the
KM window tells me all the things that might be wrong. When I restart it, the
document prints.

However, I have an idea to try. The KM window says I'm out of black toner.
I'm not; I think the toner cartridge indicator is defective because the
printer has been saying it's out of black toner since January but it's still
printing. I have a spare black toner cartridge; I will try swapping it in and
see if that solves the problem. Can't do it tonight, though; I'll try it next
weekend and will let you know what happens.

-- Weird Harold

 

[Rob]

Thanks for your respose, Rob. I had done everything as you described.
However, I decided to reinstall the printer driver just in case. I
downloaded
the driver again, uninstalled the printer driver and reinstalled it.

It appears the second installation was better than the first because now I
get the KM information window. (I suspect the first installation was
corrupted because Windows Easy Transfer Companion copied the driver over
from
the old XP computer and I didn't uninstall it before installing the new
driver. WETC causes more problems than it solves.) Unfortunately, the
problem
remains. When I print, it still doesn't print. When I stop the service,
the
KM window tells me all the things that might be wrong. When I restart it,
the
document prints.

However, I have an idea to try. The KM window says I'm out of black toner.
I'm not; I think the toner cartridge indicator is defective because the
printer has been saying it's out of black toner since January but it's
still
printing. I have a spare black toner cartridge; I will try swapping it in
and
see if that solves the problem. Can't do it tonight, though; I'll try it
next
weekend and will let you know what happens.

-- Weird Harold

No worries mate, look forward to hearing from you. You could try disabling
the ink monitoring function too see if that helps.

Rob

--
Red meat isn't bad for you....Blue, Green fuzzy meat is bad for you.

Dell Dimension 8300 Desktop
P4 3.0GHz
1GB RAM
Windows Vista Ultimate 32Bit
ATI Radeon 9800 XT
Creative SB Audigy 2