Kodak Easyshare software no longer recognises my Camera after installing XP SP2

[DaViD]

I have just installed SP2 for XP Pro ,and now my Kodak EasyShare Dock and
Canoscan Scanner are no longer recognised by my PC.
Have tried all the normal fixed, scanned for viruses/hijack software,
installed my USB port drivers, hardware drivers from safe mode and
normal without any applications running in start-up or service (non-MS).
clean out the registry etc.. BUT with NO change at all.

Can anyone point me in the right direct please, as the next step appears to
be buy a new hard drive and reinstall.
TIA

DaViD


*************************
True genius resides in the capacity for evaluation of uncertain hazardous,
and conflicting information. - Sir Winston Leonard Spencer Churchill
*************************

 

[John Inzer]

I have just installed SP2 for XP Pro ,and now my Kodak
EasyShare Dock and Canoscan Scanner are no longer
recognised by my PC.

====================================
I don't have a specific answer for you
but maybe something in the following
articles will offer some clues:

(842242) Some programs seem to stop working
after you install Windows XP Service Pack 2
http://support.microsoft.com/?kbid=842242

(884130) Programs that are known to experience
a loss of functionality when they run on a Windows
XP Service Pack 2-based computer
http://support.microsoft.com/?kbid=884130

I wonder if uninstalling SP2 would solve
the problem.

(875350) How to remove Windows XP
Service Pack 2 from your computer
http://support.microsoft.com/?kbid=875350

Are you running the most current drivers
for your scanner and camera?

Maybe Canon and Kodak will release
updated drivers to address this issue:

Canon Tech Support
http://www.usa.canon.com/html/conCprTSIndex.jsp

Kodak EasyShare Support
http://tinyurl.com/275qg

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg

 

[John Inzer]

I found the following in another newsgroup:

Go to Device Manager, uninstall the USB
Host Controllers, reboot and let windows
look for them.

Also the following article may offer some help:

(310575) General USB troubleshooting in
Windows XP
http://support.microsoft.com/?kbid=310575

====================================
I don't have a specific answer for you
but maybe something in the following
articles will offer some clues:

(842242) Some programs seem to stop working
after you install Windows XP Service Pack 2
http://support.microsoft.com/?kbid=842242

(884130) Programs that are known to experience
a loss of functionality when they run on a Windows
XP Service Pack 2-based computer
http://support.microsoft.com/?kbid=884130

I wonder if uninstalling SP2 would solve
the problem.

(875350) How to remove Windows XP
Service Pack 2 from your computer
http://support.microsoft.com/?kbid=875350

Are you running the most current drivers
for your scanner and camera?

Maybe Canon and Kodak will release
updated drivers to address this issue:

Canon Tech Support
http://www.usa.canon.com/html/conCprTSIndex.jsp

Kodak EasyShare Support
http://tinyurl.com/275qg

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg

 

[DaViD]

Thanks John,
I had already covered all points below and nothing has changed.
Kodak and Canon Scanner still not working.

Thanks anyway, next step fresh install of Windoz (sic!)

David

John Inzer wrote:
|| DaViD wrote:
||| I have just installed SP2 for XP Pro ,and now my Kodak
||| EasyShare Dock and Canoscan Scanner are no longer
||| recognised by my PC.
|| ====================================
|| I don't have a specific answer for you
|| but maybe something in the following
|| articles will offer some clues:
||
|| (842242) Some programs seem to stop working
|| after you install Windows XP Service Pack 2
|| http://support.microsoft.com/?kbid=842242
||
|| (884130) Programs that are known to experience
|| a loss of functionality when they run on a Windows
|| XP Service Pack 2-based computer
|| http://support.microsoft.com/?kbid=884130
||
|| I wonder if uninstalling SP2 would solve
|| the problem.
||
|| (875350) How to remove Windows XP
|| Service Pack 2 from your computer
|| http://support.microsoft.com/?kbid=875350
||
|| Are you running the most current drivers
|| for your scanner and camera?
||
|| Maybe Canon and Kodak will release
|| updated drivers to address this issue:
||
|| Canon Tech Support
|| http://www.usa.canon.com/html/conCprTSIndex.jsp
||
|| Kodak EasyShare Support
|| http://tinyurl.com/275qg
||
|| --
||
|| John Inzer
|| Picture It! MVP
|| return e-mail disabled
||
|| Picture It! Support Center
|| http://tinyurl.com/2po2o
||
|| Digital Image Support Center
|| http://tinyurl.com/3xxqg

 

[DaViD]

Once again John I thank you, but again I had
tried that and all my devices have the correct cable.

David

John Inzer wrote:
|| I found the following in another newsgroup:
||
|| Go to Device Manager, uninstall the USB
|| Host Controllers, reboot and let windows
|| look for them.
||
|| Also the following article may offer some help:
||
|| (310575) General USB troubleshooting in
|| Windows XP
|| http://support.microsoft.com/?kbid=310575
||
||
||| DaViD wrote:
|||| I have just installed SP2 for XP Pro ,and now my Kodak
|||| EasyShare Dock and Canoscan Scanner are no longer
|||| recognised by my PC.
||| ====================================
||| I don't have a specific answer for you
||| but maybe something in the following
||| articles will offer some clues:
|||
||| (842242) Some programs seem to stop working
||| after you install Windows XP Service Pack 2
||| http://support.microsoft.com/?kbid=842242
|||
||| (884130) Programs that are known to experience
||| a loss of functionality when they run on a Windows
||| XP Service Pack 2-based computer
||| http://support.microsoft.com/?kbid=884130
|||
||| I wonder if uninstalling SP2 would solve
||| the problem.
|||
||| (875350) How to remove Windows XP
||| Service Pack 2 from your computer
||| http://support.microsoft.com/?kbid=875350
|||
||| Are you running the most current drivers
||| for your scanner and camera?
|||
||| Maybe Canon and Kodak will release
||| updated drivers to address this issue:
|||
||| Canon Tech Support
||| http://www.usa.canon.com/html/conCprTSIndex.jsp
|||
||| Kodak EasyShare Support
||| http://tinyurl.com/275qg
||
||
||
|| --
||
|| John Inzer
|| Picture It! MVP
|| return e-mail disabled
||
|| Picture It! Support Center
|| http://tinyurl.com/2po2o
||
|| Digital Image Support Center
|| http://tinyurl.com/3xxqg

 

[John Inzer]

Once again John I thank you, but again I had
tried that and all my devices have the correct cable.

David

=================================
That's interesting...I've seen two reports that
the following fix had solved the same problem
you described.

===
Go to Device Manager, uninstall the USB
Host Controllers, reboot and let windows
look for them.
===

If you discover the fix...please share it with
this newsgroup.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg