Keyboard on Dell Latitude Laptop Not Responding

[Darren Tam]

Hi,

I'm using a Dell Latitude Laptop running on Windows 2000
Professional.

This morning, after logging in to my LAN at work, I
discovered that the keys "8", "i", "k" and the "," do not
work. There is no response at all from them.

I checked the hardware manager and it seems to be working
correctly.

I have not made any recent changes to the system,
although there have been a few occasions when the system
has stopped working and I'm presented with a blue screen
with the following error message:

----------------------------------------------------------
***STOP: 0x0000001E (0xC000000J,0xBEFE117CO, Ox00000000,
0x00000000 KMODE_EXCEPTION_NOT_HANDLED

***Address BFE117C0 base at BFE0A000, Datestamp 3c41b122-
es198xdll.sys

Beginning dump of physical memory. Physical memory dump
complete. Contact your system administrator or techinical
support group.
----------------------------------------------------------

After which I switch off the power and switch back on
again.

I don't know if these two problems are related or not.

The blue screen problem started a couple of weeks ago and
the keyboard no-response problem started this morning.

Any help or advice in this matter would be much
appreciated.

Many thanks in advance for your help.

Darren

 

[Dave]

they are probably not related. try a new keyboard.

 

[Guest]

Hi

Usually when certain keys do not work, part of the keyboard matrix has stopped working or the circuit decoding it. As this is a laptop, it is possible that the ribbon cable connecting the keyboard to the mainboard has become dislodged or a bad connection has developed. I presume you have tried an external USB or PS/2 keyboard and all is OK

If the machine is under warranty you need to get it repaired by the mfr. Otherwise try removing the keyboard and re-seating the ribbon cable. WARNING: Sometimes these ribbon cables are so fine that they have to be seated by jig or they will not line up properly. Adjusting this cable may make ALL the keys stop working, so beware

Good luck