Blue Screen of death

G

Guest

Can anyone please supply some help and assistance with a problem I have very
recently encountered on my laptop m/c running Windows 2000.
I have a CAD package, (AutoCad 2002), installed on my m/c along with Office
2000 Pro, and within the last week, whenever I click on the print icon in
AutoCad or start MS Word, I get the dreaded blue screen of death, followed by
an auto shut-down and re-boot. On the re-boot, Windows would get part-way
through opening before the system froze. On switching off and re-starting,
Windows started and ran normally, until I came to print in CAD or open Word.
Stopping the auto-reboot, I was able to read the blue screen message for
AutoCad failure as:-
"Stop: 0x0000001E (0xC0000005, 0xBA23688F, 0x00000001, 0x00000000)
Address: BA23688F base at BA222000, dateStamp 3b714f7c - kpgdi.dll
Begin dump of physical memory
Physical memory dump complete. Contact system administrator or technical
support group."
For Word, the message was :-
"Stop: 0x0000001E (0xC0000005, 0xBA1CF88F, 0x00000001, 0x00000000)
Address: BA1CF88 base at BA1BB000, dateStamp 3b714f7c - kpgdi.dll
Begin dump of physical memory
Physical memory dump complete. Contact system administrator or technical
support group."
Contacting my laptop mnfr, they suggested that it was probably a software
problem within the operating system. P.S. All the other office programs run
OK
 
C

Colon Terminus

Dickie said:
Can anyone please supply some help and assistance with a problem I have very
recently encountered on my laptop m/c running Windows 2000.
I have a CAD package, (AutoCad 2002), installed on my m/c along with Office
2000 Pro, and within the last week, whenever I click on the print icon in
AutoCad or start MS Word, I get the dreaded blue screen of death, followed by
an auto shut-down and re-boot. On the re-boot, Windows would get part-way
through opening before the system froze. On switching off and re-starting,
Windows started and ran normally, until I came to print in CAD or open Word.
Stopping the auto-reboot, I was able to read the blue screen message for
AutoCad failure as:-
"Stop: 0x0000001E (0xC0000005, 0xBA23688F, 0x00000001, 0x00000000)
Address: BA23688F base at BA222000, dateStamp 3b714f7c - kpgdi.dll
Begin dump of physical memory
Physical memory dump complete. Contact system administrator or technical
support group."
For Word, the message was :-
"Stop: 0x0000001E (0xC0000005, 0xBA1CF88F, 0x00000001, 0x00000000)
Address: BA1CF88 base at BA1BB000, dateStamp 3b714f7c - kpgdi.dll
Begin dump of physical memory
Physical memory dump complete. Contact system administrator or technical
support group."
Contacting my laptop mnfr, they suggested that it was probably a software
problem within the operating system. P.S. All the other office programs run
OK
Click to expand...

Ok lemme guess. You have a Panasonic printer and SP4, correct?

Go to the Panasonic website and download the latest driver for your printer.
 
G

Guest

Colon Terminus said:
Ok lemme guess. You have a Panasonic printer and SP4, correct?

Go to the Panasonic website and download the latest driver for your printer.
Click to expand...
Absolutely correct !! Your clairvoyant's crystal ball is in sparkling
condition.
Many thanks
 

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