keyboard not responding at all

[Lisa G.]

I have a Dell Dimension 4700, nearly 4 years old. I had a big problem just
before Christmas. After trouble-shooting, the Dell rep advised that I had to
restore the OS (Windows XP Media Edition). He put an icon on my desktop that
contained the OS plus SP1 and SP2. I restored without errors and then began
restoring my 2 data backups. After the first backup restored successfully,
my monitor died. I waited a few days for the resplacement under warranty
from Dell, then successfully restored my 2nd data backup and began the
painful process of reinstalling all my programs and finding everything I used
to have. Somewhere during that time, my keyboard started acting up - it
would type about 60-80 characters, then freeze. If I clicked with the mouse
on the spot where the next character should go, I could type again, a few
characters, then it would freeze again. At first it appeared to happen only
in Outlook, but then occurred everywhere. Finally, today, the keyboard
stopped working at all. The Dell rep tells me that I have to restore the OS
again, using the CDs that came with the machine so that we can then run a
disk check to see if the hard drive is bad and that is causing the keyboard
to not work.

As you might guess, I'm not willing to do this. In fact, I'm not sure I'd
even be able to, given that I can't type anything at all. Is there any other
way to see what's going on here????

thanks

 

[Mick Murphy]

Either buy another Keyboard, or borrow one, and see if that will work.

 

[Gerry]

Lisa

Is this a wired or wireless keyboard? Did it originally come from Dell?

What make and model?

Have you tried another keyboard?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[sgopus]

The usual response from these major service companies is to restore your
operating system, just so they can eliminate all possibilities of users
injecting other software, they want to start fresh, which for obvious reasons
people really don't want to do, (understandably). Try a generic keyboard
first, that is wired to eliminate possible conflicts. if that resolves the
issue then argue with Dell to get a new Keyboard, or just buy one yourself,
they are not that expensive.

 

[Lisa G.]

Thanks for all the responses. I just spoke with someone at the local
computer store who said exactly that: just buy a wired keyboard and then we
go from there. I will be able to do it tomorrow and see. I can probably get
Dell to replace it, but it's so not worth my time at this point...

 

[Lisa G.]

It's wireless, but I'm going to buy a wired keyboard tomorrow and try it. I
don't have another keyboard lying around, but I'm willing to buy one.

 

[Gerry]

Lisa

Replace the batteries!


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Lisa G.]

There are batteries in a wireless keyboard?!? What a concept. Let me check

 

[Lisa G.]

Ah DOH! I replaced the batteries (didn't even occur to me that there were
batteries) and gee, problem solved. Amazing batteries that lasted 4 years....

Thanks for that one

 

[Lisa G.]

You are a genius! Problem solved. (Boy do I feel dumb now.) I sure home my
original problem (errors in svrhost.exe) really did require restoring the
operating system.

 

[G. Morgan]

You are a genius! Problem solved. (Boy do I feel dumb now.) I sure home my
original problem (errors in svrhost.exe) really did require restoring the
operating system.

Bwahahahahahahaha!!!!

Must be blonde!

 

[Gerry]

Lisa

Glad it's sorted.

--



Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~