KB 906866 / mup.sys


K

Kathy

I am having the problem described in KB906866 and I would like to obtain an
updated mup.sys.

The KB article http://support.microsoft.com/?kbid=906866 directs me to
contact Microsoft directly for this fix.

Is there any other way to get the hotfix? Do I really have to use one of my
free support calls or pay for support to obtain a system file for a known
bug?

The problem began after I installed Norton SystemWorks. Once in a while the
computer will actually boot successfully, but not today. I have booted into
safe mode and disabled the antivirus and tried to disable automatic updates
for Norton, but what I would really like to do is to uninstall Norton and I
can't do it in safe mode because I can't run the windows installer service
in safe mode. And I can't boot windows normally so I feel like I'm between
a rock and a hard place.

Any suggestions would be appreciated.

- Kathy
 
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A

AJR

Kathy - the KB article is "very specific" as to the circumstances of the
error - that is ".... You install more than three file security related
programs such as antivirus or file-encryption programs on a Microsoft
Windows XP Service Pack 2 (SP2)-based computer.
. The computer is part of a domain.
In this scenario, when you try to log on to the domain,..."
and "...but it (hotfix) is only intended to correct the problem that is
described in this article. Only apply it to systems that are experiencing
this specific problem."

Midway in KB article "Note In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft Support
Professional determines that a specific update will resolve your problem.
The usual support costs will apply to additional support questions and
issues that do not qualify for the specific update in question...."

It would appear from the above that if your problem meets the criteria for
the hotfix there is no charge - evidently the hotfix is problematic if
installed in any other condition.
 
K

Kathy

AJR said:
It would appear from the above that if your problem meets the criteria for
the hotfix there is no charge - evidently the hotfix is problematic if
installed in any other condition.

Thank you for your quick response.

The problem occurred after the NAV installation, and I do log into a domain,
but the blue screen is happening even before I ever get to log in.

I think I'm going to try a repair install of Windows before I contact MS.

- Kathy
 
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K

Kathy

Kathy said:
The problem occurred after the NAV installation, and I do log into a
domain, but the blue screen is happening even before I ever get to log in.

I think I'm going to try a repair install of Windows before I contact MS.

Just fyi, the repair install fixed the problem. Haven't tried to run NAV
again, for now I just want to leave well enough alone.

- Kathy
 

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