K
Kathy
I am having the problem described in KB906866 and I would like to obtain an
updated mup.sys.
The KB article http://support.microsoft.com/?kbid=906866 directs me to
contact Microsoft directly for this fix.
Is there any other way to get the hotfix? Do I really have to use one of my
free support calls or pay for support to obtain a system file for a known
bug?
The problem began after I installed Norton SystemWorks. Once in a while the
computer will actually boot successfully, but not today. I have booted into
safe mode and disabled the antivirus and tried to disable automatic updates
for Norton, but what I would really like to do is to uninstall Norton and I
can't do it in safe mode because I can't run the windows installer service
in safe mode. And I can't boot windows normally so I feel like I'm between
a rock and a hard place.
Any suggestions would be appreciated.
- Kathy
updated mup.sys.
The KB article http://support.microsoft.com/?kbid=906866 directs me to
contact Microsoft directly for this fix.
Is there any other way to get the hotfix? Do I really have to use one of my
free support calls or pay for support to obtain a system file for a known
bug?
The problem began after I installed Norton SystemWorks. Once in a while the
computer will actually boot successfully, but not today. I have booted into
safe mode and disabled the antivirus and tried to disable automatic updates
for Norton, but what I would really like to do is to uninstall Norton and I
can't do it in safe mode because I can't run the windows installer service
in safe mode. And I can't boot windows normally so I feel like I'm between
a rock and a hard place.
Any suggestions would be appreciated.
- Kathy