Junk Folder in Outlook moved to the notes folder

[Jesse A]

Here is the situation, we run windows server 2003 R2 and exchange 2003. We
have one user that somehow got their Junk Email folder moved into their
Notes folder. For example, normally you will find your junk email folder to
be located in \\mailbox - User Name\ but somehow it got moved to
\\mailbox - User Name\Notes\. Clicking and trying to drag it back into the
root does not work. It does appear that it may be Exchange related rather
than local outlook related but i figured it would ask the question here
anyways. How can we get the junk email folder back out of the Notes folder
and back into the mailbox root? We are only having this issue with one user
that we know of, but the user is higher up in the company and they
frequently need to check thier junkmail folder for important external email.
Does anyone know the solution to this problem?

 

[Ben M. Schorr - MVP]

Just a SWAG because I haven't tested it but have you tried to move the
folder back with Outlook Web Access?

--

 

[John]

How about deleting and recreating it at the correct location?

 

[Brian Tillman]

How about deleting and recreating it at the correct location?

It don't delete because it's a default folder. I think the /resetfolders
command switch should fix it, or Ben's idea of using OWA.

 

[John]

Yes it does. Someone at the office with OL2002 just deleted his Junk E-Mail
folder yesterday. It goes to Deleted Items folder.

 

[Brian Tillman]

Yes it does. Someone at the office with OL2002 just deleted his Junk
E-Mail folder yesterday. It goes to Deleted Items folder.

Outlook 2002 is a different animal necause it doesn't HAVE a Junk E-mail
folder. If you see one, it's because there's an third-party anti-spam tool
also installed and it is that thrid-party program that creates the folder
which is, as far as Outlook is concerned, just another folder. However, the
OP was talking about Exchange 2003. From the description in the post,
though, I think that OWA is involved and I think you CAN rename or delete
default folders with that.

 

[Jesse A]

Here is what we have tried already.

-Tried deleting/moving in outlook 2003 but it refuses to cooperate.

-Tried moving/deleting in OWA, that doesn't work either.

-Tried several outlook switches such as /cleanviews, /cleanrules, and /reset
folders all to no avail.

I appreciate the help, but does anyone else have any sugestions?

 

[John]

Outlook 2002 is a different animal necause it doesn't HAVE a Junk E-mail

oopss... my bad. Yeah, you're right. OL2003 won't let us delete Junk E-Mail
folder.

folder. If you see one, it's because there's an third-party anti-spam
tool also installed and it is that thrid-party program that creates the
folder

Actually, Junk E-Mail folder gets created in user's mailbox because they
enable Junk mail filtering thru OWA 2003.

which is, as far as Outlook is concerned, just another folder. However,
the OP was talking about Exchange 2003. From the description in the post,
though, I think that OWA is involved and I think you CAN rename or delete
default folders with that.

I tried moving Junk E-mail folder using OWA2003, by drag-drop operation. It
won't let me. Tried it by clicking Copy/Move button. That didn't let me move
it either. So there has to be non OL2003/OWA2003 client software involved in
the folder move.

I suspect problem will be resolved by using OL2002 to connect to the mailbox
to move the folder back to its proper location.

 

[John]

Try using Outlook 2002 or older version to connect to mailbox.

 

[Brian Tillman]

I suspect problem will be resolved by using OL2002 to connect to the
mailbox to move the folder back to its proper location.

Even if you connect an Outlook 2002 client to the Exchange 2003 server, I'll
be surprised if you can move the folder. I suspect Exchange won't allow it.
However, an OL 2003 client using the /resetfolders and /resetfoldernames
command switches might do the job. It may also be doable with an Exchange
admin tool, but you'd have to ask that question in an Exchange group.

 

[John]

Even if you connect an Outlook 2002 client to the Exchange 2003 server,
I'll be surprised if you can move the folder. I suspect Exchange won't
allow it.

But that's exactly what happens to a user's mailbox at my workplace (he uses
OL2002 + Exch2003). Accidentally deleted Junk E-mail folder. Then called me
to ask how to get it back. I told him to look under Deleted Items, drag it
back to the correct location (same level as Inbox). He moved Junk E-mail
folder to become a sub-folder of Inbox which I later found out and moved it
back to its proper location (by drag-drop operation).

There's proof that Junk E-mail folder is deletable, movable with OL2002. The
fact that OP has a problem with Junk E-mail folder getting moved to
different location makes me think that non OL2003 software might've caused
the problem.

However, an OL 2003 client using the /resetfolders and /resetfoldernames
command switches might do the job.

OP says those switches didn't help. He didn't mention /resetfoldernames
though.

 

[Brian Tillman]

But that's exactly what happens to a user's mailbox at my workplace
(he uses OL2002 + Exch2003). Accidentally deleted Junk E-mail folder.
Then called me to ask how to get it back. I told him to look under
Deleted Items, drag it back to the correct location (same level as
Inbox). He moved Junk E-mail folder to become a sub-folder of Inbox
which I later found out and moved it back to its proper location (by
drag-drop operation).

Well, then. I'm glad you've found that that particular combination works
and that we've all learned another OL peculiarity. As I said I would be,
I'm surprised, but it does make a perverse kind of sense.