Outlook 2003 Junk E-Mail Folder is Sub Folder Under Notes

[dhan74]

In the user's Exchange Private Mailbox, the Junk E-Mail folder in
Outlook 2003 SP2 is located as a subfolder under Notes and spam mail is
not being filtered. How do I restore the folder back to its proper
location? Thanks!

 

[Brian Tillman]

In the user's Exchange Private Mailbox, the Junk E-Mail folder in
Outlook 2003 SP2 is located as a subfolder under Notes and spam mail
is not being filtered. How do I restore the folder back to its proper
location?

Try running Outlook once with the /resetfolders command line switch. See
http://www.howto-outlook.com/Howto/commandlineswitches.htm

 

[dhan74]

Thanks for the link, but the /resetfolders command line switch did not
work - the user is on an Exchange Profile. Any other suggestions other
than deleting the Exchange account and starting over?

 

[Vanguard \(NPI\)]

Thanks for the link, but the /resetfolders command line switch did not
work - the user is on an Exchange Profile. Any other suggestions other
than deleting the Exchange account and starting over?

Well, if the problem is not on the client end, and since this newsgroup
deals with the client end, then it sounds like you need to ask Exchange
questions in an Exchange newsgroup, like:

microsoft.public.exchange[*]

If the mailbox heirarchy is corrupted, my bet is that you'll have to create
a new account for this one user.

By the way, you don't need to use the webnews-for-dummies interface of
Google Groups. Microsoft provides a free public NNTP server at
news.microsoft.com.