Java crashes Internet Explorer

[Gary Randall]

I get a grey square where the Java eal is supposed to be and then the
browser goes away.

I have tried to update Java VM... but it still crashes.

Can anybody help? I can't even sell on eBay.

 

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

Well, if you have JVM installed, I guess the next thing to check would be
the drivers for your graphics card. Have you checked for updated drivers
for that card at the card manufacturer's web site lately?

 

[Gary Randall]

I will try to update the drivers.

Thank you.

Gary

 

[Gary Randall]

I updated the driver as you advised, still crashes when the Java ap starts.

My brain is smokin'...

Gary

 

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

You're welcome, good luck.

 

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

Have you checked other drivers that might need updating, the soundcard for
example?

Also, go to Control Panel, open Administrative Tools, open Event Viewer,
look for recurring errors that roughly correspond to the crashes, double
click the error, this may reveal information about the source of the
problem.

 

[Gary Randall]

This machine is new. But...

I do get a message on my desktop in note pad format whenever IE crashes.
Below is the content.

Thanks so much,

Gary

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x6D1C36EF
Function=Java_sun_awt_font_NativeFontWrapper_registerFonts+0x14BC
Library=C:\Program Files\Java\j2re1.4.1_03\bin\fontmanager.dll

Current Java thread:
at sun.awt.font.NativeFontWrapper.registerFonts(Native Method)
- locked <161FAA78> (a java.lang.Class)
at sun.java2d.SunGraphicsEnvironment.addPathFonts(Unknown Source)
at sun.java2d.SunGraphicsEnvironment.registerFonts(Unknown Source)
at sun.java2d.SunGraphicsEnvironment.access$100(Unknown Source)
at sun.java2d.SunGraphicsEnvironment$2.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at sun.java2d.SunGraphicsEnvironment.loadFonts(Unknown Source)
- locked <108163D8> (a sun.awt.Win32GraphicsEnvironment)
at sun.java2d.SunGraphicsEnvironment.mapFontName(Unknown Source)
at java.awt.Font.initializeFont(Unknown Source)
at java.awt.Font.<init>(Unknown Source)
at CatApplet118.getParameters(CatApplet118.java:465)
at CatApplet118.init(CatApplet118.java:108)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x77F50000 - 0x77FF7000 C:\WINDOWS\System32\ntdll.dll
0x77E60000 - 0x77F46000 C:\WINDOWS\system32\kernel32.dll
0x77C10000 - 0x77C63000 C:\WINDOWS\system32\msvcrt.dll
0x77D40000 - 0x77DC6000 C:\WINDOWS\system32\USER32.dll
0x77C70000 - 0x77CB0000 C:\WINDOWS\system32\GDI32.dll
0x77DD0000 - 0x77E5D000 C:\WINDOWS\system32\ADVAPI32.dll
0x78000000 - 0x7807F000 C:\WINDOWS\system32\RPCRT4.dll
0x70A70000 - 0x70AD4000 C:\WINDOWS\system32\SHLWAPI.dll
0x71700000 - 0x71849000 C:\WINDOWS\System32\SHDOCVW.dll
0x76390000 - 0x763AC000 C:\WINDOWS\System32\IMM32.DLL
0x629C0000 - 0x629C8000 C:\WINDOWS\System32\LPK.DLL
0x72FA0000 - 0x72FFA000 C:\WINDOWS\System32\USP10.dll
0x71950000 - 0x71A34000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0
..10.0_x-ww_f7fb5805\comctl32.dll
0x773D0000 - 0x77BC2000 C:\WINDOWS\system32\SHELL32.dll
0x77340000 - 0x773CB000 C:\WINDOWS\system32\comctl32.dll
0x771B0000 - 0x772D1000 C:\WINDOWS\system32\ole32.dll
0x5AD70000 - 0x5ADA4000 C:\WINDOWS\System32\uxtheme.dll
0x10000000 - 0x10056000 C:\Program Files\ACD Systems\ImageFox\IFOXDLL.dll
0x763B0000 - 0x763F5000 C:\WINDOWS\system32\comdlg32.dll
0x77C00000 - 0x77C07000 C:\WINDOWS\system32\VERSION.dll
0x74720000 - 0x74764000 C:\WINDOWS\System32\MSCTF.dll
0x75F80000 - 0x7607C000 C:\WINDOWS\System32\BROWSEUI.dll
0x72430000 - 0x72442000 C:\WINDOWS\System32\browselc.dll
0x75F40000 - 0x75F5F000 C:\WINDOWS\system32\appHelp.dll
0x76FD0000 - 0x77048000 C:\WINDOWS\System32\CLBCATQ.DLL
0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll
0x77050000 - 0x77115000 C:\WINDOWS\System32\COMRes.dll
0x009B0000 - 0x009DB000 C:\WINDOWS\System32\msctfime.ime
0x746F0000 - 0x74716000 C:\WINDOWS\System32\Msimtf.dll
0x76200000 - 0x76298000 C:\WINDOWS\system32\WININET.dll
0x762C0000 - 0x76348000 C:\WINDOWS\system32\CRYPT32.dll
0x762A0000 - 0x762AF000 C:\WINDOWS\system32\MSASN1.dll
0x76F90000 - 0x76FA0000 C:\WINDOWS\System32\Secur32.dll
0x76620000 - 0x7666E000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661B000 C:\WINDOWS\System32\CSCDLL.dll
0x76670000 - 0x76757000 C:\WINDOWS\System32\SETUPAPI.dll
0x01C80000 - 0x01C88000 C:\Program Files\Adobe\Acrobat
5.0\Acrobat\ActiveX\AcroIEHelper.ocx
0x75E90000 - 0x75F37000 C:\WINDOWS\System32\SXS.DLL
0x01F60000 - 0x01F98000 C:\Program Files\NewDotNet\newdotnet4_88.dll
0x71AB0000 - 0x71AC5000 C:\WINDOWS\System32\WS2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\System32\WS2HELP.dll
0x01FB0000 - 0x01FD2000 C:\Program Files\WS_FTP Pro\wsbho2k0.dll
0x02000000 - 0x0201C000 C:\Program Files\Norton AntiVirus\NavShExt.dll
0x02020000 - 0x0203A000 C:\WINDOWS\System32\ccTrust.dll
0x55900000 - 0x55961000 C:\WINDOWS\System32\MSVCP60.dll
0x76B20000 - 0x76B35000 C:\WINDOWS\System32\ATL.DLL
0x1A400000 - 0x1A47A000 C:\WINDOWS\system32\urlmon.dll
0x76170000 - 0x761F8000 C:\WINDOWS\System32\shdoclc.dll
0x74770000 - 0x747FF000 C:\WINDOWS\System32\mlang.dll
0x71AD0000 - 0x71AD8000 C:\WINDOWS\System32\wsock32.dll
0x71A50000 - 0x71A8B000 C:\WINDOWS\system32\mswsock.dll
0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
0x76EE0000 - 0x76F17000 C:\WINDOWS\System32\RASAPI32.DLL
0x76E90000 - 0x76EA1000 C:\WINDOWS\System32\rasman.dll
0x71C20000 - 0x71C6E000 C:\WINDOWS\System32\NETAPI32.dll
0x76EB0000 - 0x76EDB000 C:\WINDOWS\System32\TAPI32.dll
0x76E80000 - 0x76E8D000 C:\WINDOWS\System32\rtutils.dll
0x76B40000 - 0x76B6C000 C:\WINDOWS\System32\WINMM.dll
0x02520000 - 0x02721000 C:\WINDOWS\System32\msi.dll
0x1C000000 - 0x1C007000 C:\Program Files\AIM95\idlemon.dll
0x605D0000 - 0x605D8000 C:\WINDOWS\System32\mslbui.dll
0x722B0000 - 0x722B5000 C:\WINDOWS\System32\sensapi.dll
0x75A70000 - 0x75B15000 C:\WINDOWS\system32\USERENV.dll
0x76F20000 - 0x76F45000 C:\WINDOWS\System32\DNSAPI.dll
0x76FB0000 - 0x76FB7000 C:\WINDOWS\System32\winrnr.dll
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x76FC0000 - 0x76FC5000 C:\WINDOWS\System32\rasadhlp.dll
0x63580000 - 0x6382E000 C:\WINDOWS\System32\mshtml.dll
0x5C2C0000 - 0x5C2FC000 C:\WINDOWS\ime\sptip.dll
0x74C80000 - 0x74CAC000 C:\WINDOWS\System32\OLEACC.dll
0x02EF0000 - 0x02F01000 C:\WINDOWS\IME\SPGRMR.DLL
0x02F40000 - 0x02F5B000 C:\Program Files\Common Files\Symantec
Shared\Script Blocking\scrauth.dll
0x03070000 - 0x0308E000 C:\Program Files\Common Files\Symantec
Shared\Script Blocking\ScrBlock.dll
0x76C30000 - 0x76C5B000 C:\WINDOWS\System32\wintrust.dll
0x76C90000 - 0x76CB2000 C:\WINDOWS\system32\IMAGEHLP.dll
0x0FFD0000 - 0x0FFF3000 C:\WINDOWS\System32\rsaenh.dll
0x73D50000 - 0x73D60000 C:\WINDOWS\System32\cryptnet.dll
0x6B700000 - 0x6B790000 c:\windows\system32\jscript.dll
0x66E50000 - 0x66E8B000 C:\WINDOWS\System32\iepeers.dll
0x73000000 - 0x73023000 C:\WINDOWS\System32\WINSPOOL.DRV
0x746C0000 - 0x746E7000 C:\WINDOWS\System32\MSLS31.DLL
0x74CB0000 - 0x74D1F000 C:\WINDOWS\System32\mshtmled.dll
0x71B20000 - 0x71B31000 C:\WINDOWS\system32\MPR.dll
0x75F60000 - 0x75F66000 C:\WINDOWS\System32\drprov.dll
0x71C10000 - 0x71C1D000 C:\WINDOWS\System32\ntlanman.dll
0x71CD0000 - 0x71CE6000 C:\WINDOWS\System32\NETUI0.dll
0x71C90000 - 0x71CCC000 C:\WINDOWS\System32\NETUI1.dll
0x71C80000 - 0x71C86000 C:\WINDOWS\System32\NETRAP.dll
0x71BF0000 - 0x71C01000 C:\WINDOWS\System32\SAMLIB.dll
0x75F70000 - 0x75F79000 C:\WINDOWS\System32\davclnt.dll
0x73D70000 - 0x73D82000 C:\WINDOWS\System32\shgina.dll
0x75970000 - 0x75A61000 C:\WINDOWS\System32\MSGINA.dll
0x76360000 - 0x7636F000 C:\WINDOWS\System32\WINSTA.dll
0x1F7B0000 - 0x1F7E1000 C:\WINDOWS\System32\ODBC32.dll
0x1F850000 - 0x1F866000 C:\WINDOWS\System32\odbcint.dll
0x5A500000 - 0x5A58D000 C:\WINDOWS\System32\wiashext.dll
0x70D00000 - 0x70EA1000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.10.0_x-
ww_712befd8\gdiplus.dll
0x73BA0000 - 0x73BB2000 C:\WINDOWS\System32\sti.dll
0x74AE0000 - 0x74AE7000 C:\WINDOWS\System32\CFGMGR32.dll
0x72D20000 - 0x72D29000 C:\WINDOWS\System32\wdmaud.drv
0x72D10000 - 0x72D18000 C:\WINDOWS\System32\msacm32.drv
0x77BE0000 - 0x77BF4000 C:\WINDOWS\System32\MSACM32.dll
0x77BD0000 - 0x77BD7000 C:\WINDOWS\System32\midimap.dll
0x6B600000 - 0x6B671000 c:\windows\system32\vbscript.dll
0x6D830000 - 0x6D83F000 C:\Program
Files\Java\j2re1.4.1_03\bin\npjpi141_03.dll
0x6D790000 - 0x6D7A6000 C:\Program Files\Java\j2re1.4.1_03\bin\jpiexp32.dll
0x6D7D0000 - 0x6D7E4000 C:\Program Files\Java\j2re1.4.1_03\bin\jpishare.dll
0x6D340000 - 0x6D46B000 C:\PROGRA~1\Java\J2RE14~2.1_0\bin\client\jvm.dll
0x6D1E0000 - 0x6D1E7000 C:\PROGRA~1\Java\J2RE14~2.1_0\bin\hpi.dll
0x6D310000 - 0x6D31E000 C:\PROGRA~1\Java\J2RE14~2.1_0\bin\verify.dll
0x6D220000 - 0x6D239000 C:\PROGRA~1\Java\J2RE14~2.1_0\bin\java.dll
0x6D330000 - 0x6D33D000 C:\PROGRA~1\Java\J2RE14~2.1_0\bin\zip.dll
0x6D000000 - 0x6D105000 C:\Program Files\Java\j2re1.4.1_03\bin\awt.dll
0x6D190000 - 0x6D1E0000 C:\Program
Files\Java\j2re1.4.1_03\bin\fontmanager.dll
0x51000000 - 0x51047000 C:\WINDOWS\System32\ddraw.dll
0x73BC0000 - 0x73BC6000 C:\WINDOWS\System32\DCIMAN32.dll
0x5C000000 - 0x5C0C8000 C:\WINDOWS\System32\D3DIM700.DLL
0x6D730000 - 0x6D741000 C:\Program Files\Java\j2re1.4.1_03\bin\jpicom32.dll
0x6D2E0000 - 0x6D2EE000 C:\Program Files\Java\j2re1.4.1_03\bin\net.dll
0x6D140000 - 0x6D162000 C:\Program Files\Java\j2re1.4.1_03\bin\dcpr.dll
0x6D510000 - 0x6D58D000 C:\WINDOWS\system32\DBGHELP.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\System32\PSAPI.DLL

Local Time = Wed Jul 09 15:13:55 2003
Elapsed Time = 10
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.1_03-b02 mixed mode)
#


<<<<<<END>>>>>>

 

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

Please check event viewer as well. Since the machine is new, you might want
to check your PC's tech support.

Did you install Adobe Acrobat or did it come with your system. If you
installed it, are you sure you have the latest version, did you check the
Adobe site for later versions; www.adobe.com. Dated versions of Adobe can
cause crashes. Also, do you have Adobe Font Manager installed. There is a
reference in the text you posted to fontmanager.dll which might be an adobe
dll and that almost certainly would point to Adobe Font Manger as the
culprit or at least a possible culprit. If you do have font manager
installed, try removing it in add/remove programs in control panel and see
if you still have the issue.

Also, it appears you are using Sun's Java, do you have the latest version,
have you checked the web site for a later version.

Do not assume either with drivers or any other updates that because you have
a new machine that drivers and other applications are completely up to date.
Drivers change rapidly, updates for software are offered often. Even on a
made to order system, you have no way of knowing how long various parts,
modems, graphics cards, sound cards, etc. were in the manufacturer's
warehouse before being used in production. It is not unusual for a new
machine to need such updates.

 

[Gary Randall]

I went through and uninsatalled all that is Adobe. Now it works.

I had Adobe Acrobat and Photo shop....

Now it works. The problem had to be with one of those.

Michael, I really appreciate your help. I wish I could buy you a beer...

Gary
Brightwood, Or.

Please check event viewer as well. Since the machine is new, you might want
to check your PC's tech support.

Did you install Adobe Acrobat or did it come with your system. If you
installed it, are you sure you have the latest version, did you check the
Adobe site for later versions; www.adobe.com. Dated versions of Adobe can
cause crashes. Also, do you have Adobe Font Manager installed. There is a
reference in the text you posted to fontmanager.dll which might be an adobe
dll and that almost certainly would point to Adobe Font Manger as the
culprit or at least a possible culprit. If you do have font manager
installed, try removing it in add/remove programs in control panel and see
if you still have the issue.

Also, it appears you are using Sun's Java, do you have the latest version,
have you checked the web site for a later version.

Do not assume either with drivers or any other updates that because you have
a new machine that drivers and other applications are completely up to date.
Drivers change rapidly, updates for software are offered often. Even on a
made to order system, you have no way of knowing how long various parts,
modems, graphics cards, sound cards, etc. were in the manufacturer's
warehouse before being used in production. It is not unusual for a new
machine to need such updates.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend

This machine is new. But...

I do get a message on my desktop in note pad format whenever IE crashes.
Below is the content.

Thanks so much,

Gary

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x6D1C36EF
Function=Java_sun_awt_font_NativeFontWrapper_registerFonts+0x14BC
Library=C:\Program Files\Java\j2re1.4.1_03\bin\fontmanager.dll

Current Java thread:
at sun.awt.font.NativeFontWrapper.registerFonts(Native Method)
- locked <161FAA78> (a java.lang.Class)
at sun.java2d.SunGraphicsEnvironment.addPathFonts(Unknown Source)
at sun.java2d.SunGraphicsEnvironment.registerFonts(Unknown Source)
at sun.java2d.SunGraphicsEnvironment.access$100(Unknown Source)
at sun.java2d.SunGraphicsEnvironment$2.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at sun.java2d.SunGraphicsEnvironment.loadFonts(Unknown Source)
- locked <108163D8> (a sun.awt.Win32GraphicsEnvironment)
at sun.java2d.SunGraphicsEnvironment.mapFontName(Unknown Source)
at java.awt.Font.initializeFont(Unknown Source)
at java.awt.Font.<init>(Unknown Source)
at CatApplet118.getParameters(CatApplet118.java:465)
at CatApplet118.init(CatApplet118.java:108)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x77F50000 - 0x77FF7000 C:\WINDOWS\System32\ntdll.dll
0x77E60000 - 0x77F46000 C:\WINDOWS\system32\kernel32.dll
0x77C10000 - 0x77C63000 C:\WINDOWS\system32\msvcrt.dll
0x77D40000 - 0x77DC6000 C:\WINDOWS\system32\USER32.dll
0x77C70000 - 0x77CB0000 C:\WINDOWS\system32\GDI32.dll
0x77DD0000 - 0x77E5D000 C:\WINDOWS\system32\ADVAPI32.dll
0x78000000 - 0x7807F000 C:\WINDOWS\system32\RPCRT4.dll
0x70A70000 - 0x70AD4000 C:\WINDOWS\system32\SHLWAPI.dll
0x71700000 - 0x71849000 C:\WINDOWS\System32\SHDOCVW.dll
0x76390000 - 0x763AC000 C:\WINDOWS\System32\IMM32.DLL
0x629C0000 - 0x629C8000 C:\WINDOWS\System32\LPK.DLL
0x72FA0000 - 0x72FFA000 C:\WINDOWS\System32\USP10.dll
0x71950000 - 0x71A34000

C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0

.10.0_x-ww_f7fb5805\comctl32.dll
0x773D0000 - 0x77BC2000 C:\WINDOWS\system32\SHELL32.dll
0x77340000 - 0x773CB000 C:\WINDOWS\system32\comctl32.dll
0x771B0000 - 0x772D1000 C:\WINDOWS\system32\ole32.dll
0x5AD70000 - 0x5ADA4000 C:\WINDOWS\System32\uxtheme.dll
0x10000000 - 0x10056000 C:\Program Files\ACD Systems\ImageFox\IFOXDLL.dll
0x763B0000 - 0x763F5000 C:\WINDOWS\system32\comdlg32.dll
0x77C00000 - 0x77C07000 C:\WINDOWS\system32\VERSION.dll
0x74720000 - 0x74764000 C:\WINDOWS\System32\MSCTF.dll
0x75F80000 - 0x7607C000 C:\WINDOWS\System32\BROWSEUI.dll
0x72430000 - 0x72442000 C:\WINDOWS\System32\browselc.dll
0x75F40000 - 0x75F5F000 C:\WINDOWS\system32\appHelp.dll
0x76FD0000 - 0x77048000 C:\WINDOWS\System32\CLBCATQ.DLL
0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll
0x77050000 - 0x77115000 C:\WINDOWS\System32\COMRes.dll
0x009B0000 - 0x009DB000 C:\WINDOWS\System32\msctfime.ime
0x746F0000 - 0x74716000 C:\WINDOWS\System32\Msimtf.dll
0x76200000 - 0x76298000 C:\WINDOWS\system32\WININET.dll
0x762C0000 - 0x76348000 C:\WINDOWS\system32\CRYPT32.dll
0x762A0000 - 0x762AF000 C:\WINDOWS\system32\MSASN1.dll
0x76F90000 - 0x76FA0000 C:\WINDOWS\System32\Secur32.dll
0x76620000 - 0x7666E000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661B000 C:\WINDOWS\System32\CSCDLL.dll
0x76670000 - 0x76757000 C:\WINDOWS\System32\SETUPAPI.dll
0x01C80000 - 0x01C88000 C:\Program Files\Adobe\Acrobat
5.0\Acrobat\ActiveX\AcroIEHelper.ocx
0x75E90000 - 0x75F37000 C:\WINDOWS\System32\SXS.DLL
0x01F60000 - 0x01F98000 C:\Program Files\NewDotNet\newdotnet4_88.dll
0x71AB0000 - 0x71AC5000 C:\WINDOWS\System32\WS2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\System32\WS2HELP.dll
0x01FB0000 - 0x01FD2000 C:\Program Files\WS_FTP Pro\wsbho2k0.dll
0x02000000 - 0x0201C000 C:\Program Files\Norton AntiVirus\NavShExt.dll
0x02020000 - 0x0203A000 C:\WINDOWS\System32\ccTrust.dll
0x55900000 - 0x55961000 C:\WINDOWS\System32\MSVCP60.dll
0x76B20000 - 0x76B35000 C:\WINDOWS\System32\ATL.DLL
0x1A400000 - 0x1A47A000 C:\WINDOWS\system32\urlmon.dll
0x76170000 - 0x761F8000 C:\WINDOWS\System32\shdoclc.dll
0x74770000 - 0x747FF000 C:\WINDOWS\System32\mlang.dll
0x71AD0000 - 0x71AD8000 C:\WINDOWS\System32\wsock32.dll
0x71A50000 - 0x71A8B000 C:\WINDOWS\system32\mswsock.dll
0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
0x76EE0000 - 0x76F17000 C:\WINDOWS\System32\RASAPI32.DLL
0x76E90000 - 0x76EA1000 C:\WINDOWS\System32\rasman.dll
0x71C20000 - 0x71C6E000 C:\WINDOWS\System32\NETAPI32.dll
0x76EB0000 - 0x76EDB000 C:\WINDOWS\System32\TAPI32.dll
0x76E80000 - 0x76E8D000 C:\WINDOWS\System32\rtutils.dll
0x76B40000 - 0x76B6C000 C:\WINDOWS\System32\WINMM.dll
0x02520000 - 0x02721000 C:\WINDOWS\System32\msi.dll
0x1C000000 - 0x1C007000 C:\Program Files\AIM95\idlemon.dll
0x605D0000 - 0x605D8000 C:\WINDOWS\System32\mslbui.dll
0x722B0000 - 0x722B5000 C:\WINDOWS\System32\sensapi.dll
0x75A70000 - 0x75B15000 C:\WINDOWS\system32\USERENV.dll
0x76F20000 - 0x76F45000 C:\WINDOWS\System32\DNSAPI.dll
0x76FB0000 - 0x76FB7000 C:\WINDOWS\System32\winrnr.dll
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x76FC0000 - 0x76FC5000 C:\WINDOWS\System32\rasadhlp.dll
0x63580000 - 0x6382E000 C:\WINDOWS\System32\mshtml.dll
0x5C2C0000 - 0x5C2FC000 C:\WINDOWS\ime\sptip.dll
0x74C80000 - 0x74CAC000 C:\WINDOWS\System32\OLEACC.dll
0x02EF0000 - 0x02F01000 C:\WINDOWS\IME\SPGRMR.DLL
0x02F40000 - 0x02F5B000 C:\Program Files\Common Files\Symantec
Shared\Script Blocking\scrauth.dll
0x03070000 - 0x0308E000 C:\Program Files\Common Files\Symantec
Shared\Script Blocking\ScrBlock.dll
0x76C30000 - 0x76C5B000 C:\WINDOWS\System32\wintrust.dll
0x76C90000 - 0x76CB2000 C:\WINDOWS\system32\IMAGEHLP.dll
0x0FFD0000 - 0x0FFF3000 C:\WINDOWS\System32\rsaenh.dll
0x73D50000 - 0x73D60000 C:\WINDOWS\System32\cryptnet.dll
0x6B700000 - 0x6B790000 c:\windows\system32\jscript.dll
0x66E50000 - 0x66E8B000 C:\WINDOWS\System32\iepeers.dll
0x73000000 - 0x73023000 C:\WINDOWS\System32\WINSPOOL.DRV
0x746C0000 - 0x746E7000 C:\WINDOWS\System32\MSLS31.DLL
0x74CB0000 - 0x74D1F000 C:\WINDOWS\System32\mshtmled.dll
0x71B20000 - 0x71B31000 C:\WINDOWS\system32\MPR.dll
0x75F60000 - 0x75F66000 C:\WINDOWS\System32\drprov.dll
0x71C10000 - 0x71C1D000 C:\WINDOWS\System32\ntlanman.dll
0x71CD0000 - 0x71CE6000 C:\WINDOWS\System32\NETUI0.dll
0x71C90000 - 0x71CCC000 C:\WINDOWS\System32\NETUI1.dll
0x71C80000 - 0x71C86000 C:\WINDOWS\System32\NETRAP.dll
0x71BF0000 - 0x71C01000 C:\WINDOWS\System32\SAMLIB.dll
0x75F70000 - 0x75F79000 C:\WINDOWS\System32\davclnt.dll
0x73D70000 - 0x73D82000 C:\WINDOWS\System32\shgina.dll
0x75970000 - 0x75A61000 C:\WINDOWS\System32\MSGINA.dll
0x76360000 - 0x7636F000 C:\WINDOWS\System32\WINSTA.dll
0x1F7B0000 - 0x1F7E1000 C:\WINDOWS\System32\ODBC32.dll
0x1F850000 - 0x1F866000 C:\WINDOWS\System32\odbcint.dll
0x5A500000 - 0x5A58D000 C:\WINDOWS\System32\wiashext.dll
0x70D00000 - 0x70EA1000

C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.10.0_x-

ww_712befd8\gdiplus.dll
0x73BA0000 - 0x73BB2000 C:\WINDOWS\System32\sti.dll
0x74AE0000 - 0x74AE7000 C:\WINDOWS\System32\CFGMGR32.dll
0x72D20000 - 0x72D29000 C:\WINDOWS\System32\wdmaud.drv
0x72D10000 - 0x72D18000 C:\WINDOWS\System32\msacm32.drv
0x77BE0000 - 0x77BF4000 C:\WINDOWS\System32\MSACM32.dll
0x77BD0000 - 0x77BD7000 C:\WINDOWS\System32\midimap.dll
0x6B600000 - 0x6B671000 c:\windows\system32\vbscript.dll
0x6D830000 - 0x6D83F000 C:\Program
Files\Java\j2re1.4.1_03\bin\npjpi141_03.dll
0x6D790000 - 0x6D7A6000 C:\Program Files\Java\j2re1.4.1_03\bin\jpiexp32.dll
0x6D7D0000 - 0x6D7E4000 C:\Program Files\Java\j2re1.4.1_03\bin\jpishare.dll
0x6D340000 - 0x6D46B000 C:\PROGRA~1\Java\J2RE14~2.1_0\bin\client\jvm.dll
0x6D1E0000 - 0x6D1E7000 C:\PROGRA~1\Java\J2RE14~2.1_0\bin\hpi.dll
0x6D310000 - 0x6D31E000 C:\PROGRA~1\Java\J2RE14~2.1_0\bin\verify.dll
0x6D220000 - 0x6D239000 C:\PROGRA~1\Java\J2RE14~2.1_0\bin\java.dll
0x6D330000 - 0x6D33D000 C:\PROGRA~1\Java\J2RE14~2.1_0\bin\zip.dll
0x6D000000 - 0x6D105000 C:\Program Files\Java\j2re1.4.1_03\bin\awt.dll
0x6D190000 - 0x6D1E0000 C:\Program
Files\Java\j2re1.4.1_03\bin\fontmanager.dll
0x51000000 - 0x51047000 C:\WINDOWS\System32\ddraw.dll
0x73BC0000 - 0x73BC6000 C:\WINDOWS\System32\DCIMAN32.dll
0x5C000000 - 0x5C0C8000 C:\WINDOWS\System32\D3DIM700.DLL
0x6D730000 - 0x6D741000 C:\Program Files\Java\j2re1.4.1_03\bin\jpicom32.dll
0x6D2E0000 - 0x6D2EE000 C:\Program Files\Java\j2re1.4.1_03\bin\net.dll
0x6D140000 - 0x6D162000 C:\Program Files\Java\j2re1.4.1_03\bin\dcpr.dll
0x6D510000 - 0x6D58D000 C:\WINDOWS\system32\DBGHELP.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\System32\PSAPI.DLL

Local Time = Wed Jul 09 15:13:55 2003
Elapsed Time = 10
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.1_03-b02 mixed mode)
#


<<<<<<END>>>>>>

 

[Gary Randall]

Woops, spoke too soon.

Ebay works, but I went to a Java test page, and it still crashed. It isn't
giving me a notepad message on my desktop now though...

dern blast it...

Gary

I went through and uninsatalled all that is Adobe. Now it works.

I had Adobe Acrobat and Photo shop....

Now it works. The problem had to be with one of those.

Michael, I really appreciate your help. I wish I could buy you a beer...

Gary
Brightwood, Or.

Please check event viewer as well. Since the machine is new, you might want
to check your PC's tech support.

Did you install Adobe Acrobat or did it come with your system. If you
installed it, are you sure you have the latest version, did you check the
Adobe site for later versions; www.adobe.com. Dated versions of Adobe can
cause crashes. Also, do you have Adobe Font Manager installed. There

is

a
reference in the text you posted to fontmanager.dll which might be an adobe
dll and that almost certainly would point to Adobe Font Manger as the
culprit or at least a possible culprit. If you do have font manager
installed, try removing it in add/remove programs in control panel and see
if you still have the issue.

Also, it appears you are using Sun's Java, do you have the latest version,
have you checked the web site for a later version.

Do not assume either with drivers or any other updates that because you have
a new machine that drivers and other applications are completely up to date.
Drivers change rapidly, updates for software are offered often. Even on a
made to order system, you have no way of knowing how long various parts,
modems, graphics cards, sound cards, etc. were in the manufacturer's
warehouse before being used in production. It is not unusual for a new
machine to need such updates.

C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.10.0_x-

 

[Gary Randall]

I have uninstalled all Adobe programs. I have uninstalled all Java programs.
I have gone to MS updares... I have re-installed Sun Java... STILL WONT
WORK... Arrrghh..

I give up... I am beyond frustration...

Gary Randall

Woops, spoke too soon.

Ebay works, but I went to a Java test page, and it still crashed. It isn't
giving me a notepad message on my desktop now though...

dern blast it...

Gary

I went through and uninsatalled all that is Adobe. Now it works.

I had Adobe Acrobat and Photo shop....

Now it works. The problem had to be with one of those.

Michael, I really appreciate your help. I wish I could buy you a beer...

Gary
Brightwood, Or.


might
want is you
have

on

a

C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.10.0_x-

 

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

Try taking a look at Event Viewer as I described earlier in this thread.
There may be more in there that might give us a clue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend

I have uninstalled all Adobe programs. I have uninstalled all Java programs.
I have gone to MS updares... I have re-installed Sun Java... STILL WONT
WORK... Arrrghh..

I give up... I am beyond frustration...

Gary Randall

Woops, spoke too soon.

Ebay works, but I went to a Java test page, and it still crashed. It isn't
giving me a notepad message on my desktop now though...

dern blast it...

Gary

check
the Adobe
can There
is and
see

Even

on the
VM.

C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.10.0_x-

 

[Gary Randall]

O.K..... I'm fine... LOL

I opened the Event Viewer as you instructed. Not sure what I'm looking for.
Lots of information listed there...

Sorry about the temper tantrum... LOL

Gary

Try taking a look at Event Viewer as I described earlier in this thread.
There may be more in there that might give us a clue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend

I have uninstalled all Adobe programs. I have uninstalled all Java programs.
I have gone to MS updares... I have re-installed Sun Java... STILL WONT
WORK... Arrrghh..

I give up... I am beyond frustration...

Gary Randall

 

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

No problem.

Look for recurring errors that appear to have occurred at approximately the
same time as when IE crashed, then double click the error and see what's
inside, possibly posting the contents here. Since the error is pretty
regular, you can probably make it happen, note the time and check for a
corresponding error in Event Log.

A few other things to consider, the Adobe removal may have left remnants
around that might be an issue. You should check their web site for any
additional removal instructions.

Also, download, install and run the following as you may have a helper app
or some spyware that might be causing this problem:

Ad Aware:
www.lavasoftusa.com

Spybot:
http://www.pcworld.com/downloads/file_description/0,fid,22262,00.asp



--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend

O.K..... I'm fine... LOL

I opened the Event Viewer as you instructed. Not sure what I'm looking for.
Lots of information listed there...

Sorry about the temper tantrum... LOL

Gary

 

[Gary Randall]

Thanks Michael, I will do as you say, and return when I have results.

Gary