iTunes install/uninstall/update problem


L

LordOdin99

I'm having a problem with InstallShield with iTunes. An updated version came
out and I tried to install it but ran into a problem. During the
installation, it's supposed to uninstall the previous version and install the
new version. During the installation, it said it was missing a network
resource that was unavailable and it needed to locate the "iTunes.msi" file.
I ran a search on my computer and tried every single iTunes.msi file I could
find but none of them matched the requirements it was looking for. My only
option was to cancel looking for the file, which then gave me a popup of "The
older version of iTunes cannot be removed. Contact your technical support
group." It then cancels the install. So as you can see, I can't simply
reinstall the program following by an uninstall. It's all in one step. I've
tried to remove iTunes from the Add/Remove Programs but all I accomplished in
doing so was removing the buttons to "Remove" it. In other words, it's just
an entry in the Add/Remove list with no options. I'm thinking my only option
is to remove it from the list completely so that it thinks it's a fresh
install and won't ask to uninstall the previous version. Any help would be
appreciated.
 
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T

Tom [Pepper] Willett

http://discussions.apple.com/category.jspa?categoryID=149

: I'm having a problem with InstallShield with iTunes. An updated version
came
: out and I tried to install it but ran into a problem. During the
: installation, it's supposed to uninstall the previous version and install
the
: new version. During the installation, it said it was missing a network
: resource that was unavailable and it needed to locate the "iTunes.msi"
file.
: I ran a search on my computer and tried every single iTunes.msi file I
could
: find but none of them matched the requirements it was looking for. My
only
: option was to cancel looking for the file, which then gave me a popup of
"The
: older version of iTunes cannot be removed. Contact your technical support
: group." It then cancels the install. So as you can see, I can't simply
: reinstall the program following by an uninstall. It's all in one step.
I've
: tried to remove iTunes from the Add/Remove Programs but all I accomplished
in
: doing so was removing the buttons to "Remove" it. In other words, it's
just
: an entry in the Add/Remove list with no options. I'm thinking my only
option
: is to remove it from the list completely so that it thinks it's a fresh
: install and won't ask to uninstall the previous version. Any help would
be
: appreciated.
 
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R

Rock

LordOdin99 said:
I'm having a problem with InstallShield with iTunes. An updated version
came
out and I tried to install it but ran into a problem. During the
installation, it's supposed to uninstall the previous version and install
the
new version. During the installation, it said it was missing a network
resource that was unavailable and it needed to locate the "iTunes.msi"
file.
I ran a search on my computer and tried every single iTunes.msi file I
could
find but none of them matched the requirements it was looking for. My
only
option was to cancel looking for the file, which then gave me a popup of
"The
older version of iTunes cannot be removed. Contact your technical support
group." It then cancels the install. So as you can see, I can't simply
reinstall the program following by an uninstall. It's all in one step.
I've
tried to remove iTunes from the Add/Remove Programs but all I accomplished
in
doing so was removing the buttons to "Remove" it. In other words, it's
just
an entry in the Add/Remove list with no options. I'm thinking my only
option
is to remove it from the list completely so that it thinks it's a fresh
install and won't ask to uninstall the previous version. Any help would
be
appreciated.

Best to contact iTunes tech support for a problem with their software.
 

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