L
LordOdin99
I'm having a problem with InstallShield with iTunes. An updated version came
out and I tried to install it but ran into a problem. During the
installation, it's supposed to uninstall the previous version and install the
new version. During the installation, it said it was missing a network
resource that was unavailable and it needed to locate the "iTunes.msi" file.
I ran a search on my computer and tried every single iTunes.msi file I could
find but none of them matched the requirements it was looking for. My only
option was to cancel looking for the file, which then gave me a popup of "The
older version of iTunes cannot be removed. Contact your technical support
group." It then cancels the install. So as you can see, I can't simply
reinstall the program following by an uninstall. It's all in one step. I've
tried to remove iTunes from the Add/Remove Programs but all I accomplished in
doing so was removing the buttons to "Remove" it. In other words, it's just
an entry in the Add/Remove list with no options. I'm thinking my only option
is to remove it from the list completely so that it thinks it's a fresh
install and won't ask to uninstall the previous version. Any help would be
appreciated.
out and I tried to install it but ran into a problem. During the
installation, it's supposed to uninstall the previous version and install the
new version. During the installation, it said it was missing a network
resource that was unavailable and it needed to locate the "iTunes.msi" file.
I ran a search on my computer and tried every single iTunes.msi file I could
find but none of them matched the requirements it was looking for. My only
option was to cancel looking for the file, which then gave me a popup of "The
older version of iTunes cannot be removed. Contact your technical support
group." It then cancels the install. So as you can see, I can't simply
reinstall the program following by an uninstall. It's all in one step. I've
tried to remove iTunes from the Add/Remove Programs but all I accomplished in
doing so was removing the buttons to "Remove" it. In other words, it's just
an entry in the Add/Remove list with no options. I'm thinking my only option
is to remove it from the list completely so that it thinks it's a fresh
install and won't ask to uninstall the previous version. Any help would be
appreciated.