Issue with Outlook 2003 Cached Directory Mode

[Guest]

When I enable the cached directory mode on Outlook 2003 using an existing
email account on our exchange 2000 server, it doesn't synchronize the mail
but moves it to the local .ost file. The mail ends up locally but disappears
from the exchange server. What am I doing wrong?

THANKS!!

 

[Brian Tillman]

When I enable the cached directory mode on Outlook 2003 using an
existing email account on our exchange 2000 server, it doesn't
synchronize the mail but moves it to the local .ost file. The mail
ends up locally but disappears from the exchange server. What am I
doing wrong?

What do you have selected for the delivery location? (Tools>E-mail
Accounts>Next. Look at the bottom left.)

 

[Guest]

Thanks for the reply!

I left it as the default...Personal Folders

 

[Brian Tillman]

I left it as the default...Personal Folders

That's why, then, that the mesasges are being removed from the Exchange
server. By specifying the Personal Folders as the delivery location, you're
instructing Outlook to remove the messags from the server and place them in
the Personal Folders file. If you want the messages to stay on the server,
select your Exchange mailbox as the delivery location.