Issue when using Outlook 2003 on Exchange 5.5 SP4

[M P]

Hi!

I have seen issues on using Outlook 2003 on MS Exchange 5.5 SP4. Can anyone
guide me on how to handle this?

M P

 

[Ed Crowley [MVP]]

What issues have you seen?

 

[Ed Crowley [MVP]]

It was pretty easy for me to find this in the Microsoft Knowledge Base:
http://support.microsoft.com/?scid=kb;en-us;834466&spid=2520&sid=456

 

[M P]

Exchange crashed when MS Outlook 2003 was used to view mailbox

 

[M P]

hotfix is not anymore free. can I possibly download the fix without paying
any MS support fee?

 

[Michael Bednarek]

hotfix is not anymore free. can I possibly download the fix without paying
any MS support fee?

This should fix it:

 

[Martin Blackstone - MVP]

Its a dangerous position to be in when you are running unsupported server
versions....

Download and install this:
http://support.microsoft.com/kb/841765/

Make sure you don't introduce future Outlook versions until you get your
server version current.

 

[Brian Tillman]

hotfix is not anymore free. can I possibly download the fix without
paying any MS support fee?

I don't believe this is true. Hotfixes are still free, as far as I know.

 

[M P]

i just based on this article
http://support.microsoft.com/?scid=kb;en-us;834466&spid=2520&sid=456

 

[M P]

thanks for the link. actually I haven't use any outlook 2003 on my users. I
read first on the requirements before I deploy. But I hope I will not
encounter problem on installing this rollup update. But I notice that it
doest indicate that it will solve issue to outlook 2003. in what particular
topic can i view that It will fix the problem with outlook 2003?

 

[Milly Staples [MVP - Outlook]]

The article is correct - if you call to ask for the Hotfix ONLY and do not
append additional questions, there is no charge. If you, however, pull the
"oh, while I have you on the phone, can I ask..." and ask additional
non-related questions for other problems, they WILL charge you.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head scratching, M P asked:

| i just based on this article
| http://support.microsoft.com/?scid=kb;en-us;834466&spid=2520&sid=456
|
| ||
||| hotfix is not anymore free. can I possibly download the fix without
||| paying any MS support fee?
||
|| I don't believe this is true. Hotfixes are still free, as far as I
|| know. --
|| Brian Tillman

 

[Michael Bednarek]

thanks for the link. actually I haven't use any outlook 2003 on my users. I
read first on the requirements before I deploy. But I hope I will not
encounter problem on installing this rollup update. But I notice that it
doest indicate that it will solve issue to outlook 2003. in what particular
topic can i view that It will fix the problem with outlook 2003?

See the article (841765) to which Martin and I provided a link; search
for "834466".