Is it corrupt Outlook profile?

[Guest]

Remote user uses Windows 2000 pro/Office XP at home. Uses Windows XP/Office
2003 when in the office. Over the weekend, the user brought current Windows
2000 pro, and Office XP with all windows security updates and Office XP
updates (including sp3). Both versions of Outlook connect to an exchange 5.5
server. Both computers are members of the domain.

Today, when he went to use Outlook 2003 the profile had changed. Previously
set colors in organize were gone. The default signature was not included on
e-mails, although the options settings indicated a signature was still
selected. New e-mails open using text format, even though the profile is set
to use Word 2003 as the mail editor. Read / Delivery receipts were not being
returned to the user, even though the profile is set to request them.

Could this be caused by different versions of outlook connection to an
exchange 5.5 server?
Could the install of Office XP sp3 at home, some how adversely affected the
Outlook 2003 mail profile?

AdThanksVance

Charlie

 

[Alan Sun [MSFT]]

Hi Charlie,

Thank you for the input.

The Outlook profile is a client setting, and should be affected by the
changes on another location. Therefore, this issue is mostly related to the
corrupted profile.

You may try to create a new Outlook profile on the Outlook 2003 client to
troubleshoot the issue. For the steps on how to create a new profile, refer
to the following
Microsoft Knowledge Base (KB) article:

829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

In the meanwhile, we can test the behavior in Outlook Safe Mode:

1. Click Start, and then point to Programs.
2. Press CTRL while you click the shortcut for Outlook that you want to
start.
3. Hold down CTRL until you receive a message similar to the following:
"Outlook has detected that you are holding down the CTRL key. Do you want
to start Outlook in safe mode?" Click Yes.

Thanks and have a nice day!

Best Regards,
Alan Sun
Microsoft Online Partner Support

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