IRQL_NOT_LESS_OR_EQUAL on shutdown

[Guest]

The Stop error below happens every time I shutdown the computer.
My hardware and software configuration has not changed in 8+ months,
with the exception of downloading Windows critical updates.

----------------------- [ BLUE SCREEN ]
A problem has been detected and Windows has been shut down to prevent damage
to your computer.

IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this Stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If the problem continues, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x0000000A (0x000000B0, 0x00000002, 0x00000000, 0x804EE24B)

----------------------- [NOTES]
My Dell Inspiron 9300 laptop is running Windows Xp Pro, SP2 and has 2-GB
ram memory. This Stop error has only recently appeared. No new hardware
or software has been added; only Windows updates applied that somehow
has created this problem. There are no useful errors pertaining to this
problem in the event log.

Will applying the hotfix listed below .... fix this particular problem?
Since the hotfix description is rather vaque, I want to be sure before using
it.

http://support.microsoft.com/kb/929338/en-us

thanks
Steve

 

[CreateWindow]

Hi Steve,

As your machine has suffered from a serious failure, I recommend the
following. (May even fix your problem.)
Order a chkdsk /R for your system drive (usually C: of course).
Open a command prompt and type chkdsk /r and hit enter.
Answer 'y' to the prompt and re-boot.

When your machine comes up, open event viewer & look in the
application log for event ID 1001 (winlogon). Here you will find the results
of your check disk /r (= repair).

Good Luck
CreateWindow
http://mymessagetaker.com

 

[I_cannot_say]

The Stop error below happens every time I shutdown the computer.
My hardware and software configuration has not changed in 8+ months,
with the exception of downloading Windows critical updates.

----------------------- [ BLUE SCREEN ]
A problem has been detected and Windows has been shut down to prevent damage
to your computer.

IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this Stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If the problem continues, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x0000000A (0x000000B0, 0x00000002, 0x00000000, 0x804EE24B)

----------------------- [NOTES]
My Dell Inspiron 9300 laptop is running Windows Xp Pro, SP2 and has 2-GB
ram memory. This Stop error has only recently appeared. No new hardware
or software has been added; only Windows updates applied that somehow
has created this problem. There are no useful errors pertaining to this
problem in the event log.

Will applying the hotfix listed below .... fix this particular problem?
Since the hotfix description is rather vaque, I want to be sure before using
it.

http://support.microsoft.com/kb/929338/en-us

thanks
Steve

I've had this problem off and on with at least a dozen of my customer's
computers. From my experience, it has no cut and dry solution. The
things I've done to fix the problem are as follows: run a chkdsk,
disable the RAID controller in the BIOS, run msconfig and remove some of
the un-needed startup programs, roll back an nVidia video driver, roll
back a 'RAZER Krait' USB mouse driver, update chipset drivers (nForce-4
Ultra) and probably a few other things I can't remember. I did take a
look at the hotfix you've listed and think it would be worth a try. The
next time I see the 'IRQL_NOT_LESS_OR_EQUAL' BSD screen I'll apply it.

Good luck,
NRJ

 

[Guest]

Thanks, I did that but running CHKDSK did not solve the problem.

 

[Guest]

Thanks, I tried msconfig with a diagnostic startup and also a custom startup
with numerous services disabled.

I also installed the hotfix 929338.

Stop error still occurs every time computer is shutdown.

Other than taking stabs in the dark and removing drivers or software that
has been installed and working properly for almost a year, how can this STOP
problem be diagnosed and fixed?

This sort of problem is exactly why I would not buy Windows Vista....even XP
which has been out for more than a few years still has unresolved crash
errors.

 

[Guest]

I'm still getting the stop error on every shutdown. Does anyone know how to
fix this particular problem with Windows XP Pro or is this simply another
Microsoft support guessing game. Also, if I pay Microsoft technical support
rather than rely on this community board for help, will Microsoft actually be
able to fix the problem in an intelligent way? Obviously, I'm not going to
pay Microsoft if all they can recommend is a complete reinstall. Thanks

STOP: 0x0000000A (0x000000B0, 0x00000002, 0x00000000, 0x804EE24B)

 

[Patrick Keenan]

I'm still getting the stop error on every shutdown. Does anyone know how
to
fix this particular problem with Windows XP Pro or is this simply another
Microsoft support guessing game. Also, if I pay Microsoft technical
support
rather than rely on this community board for help, will Microsoft actually
be
able to fix the problem in an intelligent way? Obviously, I'm not going to
pay Microsoft if all they can recommend is a complete reinstall. Thanks

STOP: 0x0000000A (0x000000B0, 0x00000002, 0x00000000, 0x804EE24B)

I'm guessing that you have posted about this before and been pointed to
pages like this..

http://support.microsoft.com/kb/314063
http://support.microsoft.com/kb/902069
http://support.microsoft.com/kb/311806

Have you tried removing all non-essential hardware, turning off everything
that isn't necessary via MSCONFIG, and then, if the problem is gone, adding
things back one at a time till the problem presents itself again? Yes,
this would take some time.

As to whether MS paid support would be able to recommend anything other than
a reinstall - the answer to that is yes, but it still isn't necessarily
helpful because if it's a hardware problem a reinstall won't help and they
can't fix your hardware. On the other hand, they may be able to narrow the
list of culprits via the crash dumps, so it's a balance between the cost of
your time and theirs.

An alternate way to approach the reinstall is to get another hard disk and
do a new install to it, with minimal hardware connected. This will take
your current install right out of the picture. If the problem presents,
it's hardware at a fairly fundamental level, like a flaky motherboard
component (here I will include RAM and CPU). If it doesn't present, start
adding hardware and apps back till it does. If it ultimately does not
present... you win. It'd be something in the old Windows install. This
approach might actually be cost-competitive with using the paid MS support -
I see 80-gig disks for about CND$50, but I don't know what MS charges for
support. Might be faster and less frustrating, too.

HTH
-pk