invalid ENTRYID was passed in


G

Guest

Our company recently converted to Outlook (2003 SP2) as our mail client. All
of our 'personal' contacts were converted. I have a number of entries in my
personal contacts address book that are incorrect but I cannot fix or delete
them. When I try, I get the following message: "The properties dialog box
could not be displayed. An invalid ENTRYID was passed in." Is there a way to
fix these without rebuilding the entire book?
 
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S

Sue Mosher [MVP-Outlook]

What precisely do you mean by "personal contacts address book"? In what window are you seeing this error?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
G

Guest

Sue,

In our old client (Novell) we could have a 'frequent contacts' list as we
can in Outlook. This is the list that was converted.

Ron
 
S

Sue Mosher [MVP-Outlook]

That still doesn't tell us much What was it converted from? How? Where does it exist now -- as an Outlook contacts folder?

Still looking for an answer to my second question, too.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
B

Brian Tillman

ronnomad said:
In our old client (Novell) we could have a 'frequent contacts' list
as we can in Outlook. This is the list that was converted.

Converted to what?
 
G

Guest

Sue, Brian,

I thought I had answered the questions but....

Our old client was Novell.
New is Outlook.

In both there are 'personal contacts' regardless of what they are called in
each (in Outlook it is a specifically named 'Address Book').

The error appears when I try to add or correct info in some of the Outlook
entries. The majority of them work okay. But there are some that I cannot
access (or delete). When I try I get the error message. I can recreate and
replace the problem entries, but that would still leave the bad ones because
they won't delete. I can recreate the entire address book and then delete
the book with the bad entries, but I was trying to avoid that scenario.

Thanks again.

Ron
 
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S

Sue Mosher [MVP-Outlook]

Outlook doesn't have any ability to import from a Novell address list that I can remember. That's why we keep asking you what the source was -- what source among those listed in Outlooks' File | Import and Export dialog. Or to ask the question another way, what steps did you follow to make the data available to Outlook?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
G

Guest

Sue,

It takes a while. Now I understand the question but, don't know if I have
the answer. Prior to our conversion to Outlook, we (meaning about 300 people
in our facility and about 1000 in total) were advised to 'save' our frequent
contacts list in our old format 'Groupwise'. During the migration to Outlook
this saved file was 'converted' to an Outlook format so that we could access
the names & addresses. I'm not sure how this was accomplished. Once the
conversion was completed we were required to follow a certain procedure to
make the frequent contacts address book accessable. It was after this that I
found the problem.

Ron
 
S

Sue Mosher [MVP-Outlook]

Then the problem is almost certainly with the tool that performed the conversion. That would not have been Outlook, but probably a third-party tool. Unless you can track down troubleshooting information related to that tool, you may have to recreate all those contacts, or at least the ones you really need. If they're visible in the folder list address cards view, you may be able to copy and paste or at least have the info in front of your to retype.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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G

Guest

Sue,

I really appreciate your trying to help but, the answer to your last
question is unknown (to me). We were told to create a new external contacts
address book within Groupwise that would be converted to Outlook. I have no
idea how this was accomplished. After Outlook was installed as our mail
client, we were given instuctions as to how to make the exteral contacts
address book accessable (basically we were told to 'add' an Outlook address
book). Sorry I can't be more specific. I just followed the instructions
from IT.

Ron
 

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