Invalid ENTRYID???


G

Guest

I'm running Outlook 2003 and I recently synchronised my Nokia mobile phone
with my PC contacts and calendar, since then my Outlook adress book is a
mess. All of my phone contacts are now listed in my Address Book and when I
try to access the Properties I get this message: "The Properties dialog box
could not be diplayed. An invalid ENTRYID was passed in." I've tried
deleting the 'phone' entries, but they just won't go! I even uninstalled and
reinstalled Outlook and everything just came back!

Any ideas???

Thanks in advance for any advice offered.

-Sandy.
 
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R

Russ Valentine [MVP-Outlook]

It sounds as if Nokia's synchronization software has some bugs in it. Have
you contacted them? Unfortunately, synchronization problems are not Outlook
issues.
The only way to repair your Outlook Address Book Service corruption would be
to remove it from your profile, restart Outlook, add it back and configure
it correctly.
 
G

Guest

Sorry, if I sound dumb, but I'm not a techy... how do I do that?

Russ Valentine said:
It sounds as if Nokia's synchronization software has some bugs in it. Have
you contacted them? Unfortunately, synchronization problems are not Outlook
issues.
The only way to repair your Outlook Address Book Service corruption would be
to remove it from your profile, restart Outlook, add it back and configure
it correctly.
--
Russ Valentine
[MVP-Outlook]
Sandy said:
I'm running Outlook 2003 and I recently synchronised my Nokia mobile phone
with my PC contacts and calendar, since then my Outlook adress book is a
mess. All of my phone contacts are now listed in my Address Book and when
I
try to access the Properties I get this message: "The Properties dialog
box
could not be diplayed. An invalid ENTRYID was passed in." I've tried
deleting the 'phone' entries, but they just won't go! I even uninstalled
and
reinstalled Outlook and everything just came back!

Any ideas???

Thanks in advance for any advice offered.

-Sandy.
 
Ad

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R

Russ Valentine [MVP-Outlook]

Instructions for adding and configuring the Outlook Address Book Service are
here. The same paths will provide you the ability to remove the service as
well:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
Sandy said:
Sorry, if I sound dumb, but I'm not a techy... how do I do that?

Russ Valentine said:
It sounds as if Nokia's synchronization software has some bugs in it.
Have
you contacted them? Unfortunately, synchronization problems are not
Outlook
issues.
The only way to repair your Outlook Address Book Service corruption would
be
to remove it from your profile, restart Outlook, add it back and
configure
it correctly.
--
Russ Valentine
[MVP-Outlook]
Sandy said:
I'm running Outlook 2003 and I recently synchronised my Nokia mobile
phone
with my PC contacts and calendar, since then my Outlook adress book is
a
mess. All of my phone contacts are now listed in my Address Book and
when
I
try to access the Properties I get this message: "The Properties dialog
box
could not be diplayed. An invalid ENTRYID was passed in." I've tried
deleting the 'phone' entries, but they just won't go! I even
uninstalled
and
reinstalled Outlook and everything just came back!

Any ideas???

Thanks in advance for any advice offered.

-Sandy.
 

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