internet options change on log off.

[pengi]

Unable to access internet. Options have been chnaged to never dial a
connection. Changed to always dial default and OK at time. When log off and
start again it goes back to to never dial again. Happens every time I go on.
Also affects all 3 users on the laptop. can sort but only for that session.
Doesn't appear to hold changed settings?

 

[PA Bear [MS MVP]]

One or more options/settings in an ever-growing number of third-party
applications may be disallowing the change(s) from "sticking". These include
but are not limited to Ad-aware Pro Ad-Watch, Spybot Tea Timer,
SpywareBlaster, SpySweeper, Spyware Doctor, CounterSpy, AVG Anti-Spyware,
Norton AntiVirus, McAfee VirusScan and/or Antispyware, NOD32, and Zone Alarm
(Free, Pro, & Security Suite).
--
IE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

 

[Andrew]

Scan for viruses and all that nasty stuff. If that doesnt work, reapir
install Windows.

 

[pengi]

Thanks for your reply PA Bear but what do I do I do about it? I don;t have
any of these applications. Pengi

 

[pengi]

Thanks for this Andrew. Did a virus check and all OK. How do I repair
install windows? Any other suggestions? Pengi

 

[PA Bear [MS MVP]]

What anti-virus application is installed?

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, or other
appropriate forums for review by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

 

[pengi]

I have Bullguard security suite installed. Did a full virus check and it
found some problems which it was able to fix apparently. Since then of the 3
users who have access to the laptop - 1 is able to open explorer and connect
to the internet with no problems. The other 2 are sometimes able to connect
OK but mostly they can't and, on checking, the internet connection tab shows
"never dial a connection". I have hada look at your postings and gone onto
the microsoft security site. I will try downloading the malware removal tool
and see what that does - otherwise I will take it into a dealer as I am not
very confident with this. Thanks for your help though - I appreciate it.
Pengi