Internet Explorer - not working

[M]

I have taken the plunge and upgraded to Vista, my emails works fine, but
when I want to use internet explorer it says 'Internet Explorer has stopped
working' A problem caused the programme to stop working correctly. Windows
will close the programme and notify uou if a solution is found.

Please can anyone help me out here, can I reinstall internet explorer, can I
find out the cause?

Thank you for any help.

 

[Chad Harris]

Hi M--

You might want to get more specific info if it's available by checking event
viewer. Type eventvwr.msc in run box or event viewer in the Vista Search
box and click on Windows Logs in the left pain>applications and use the down
arrow to see if any relevant events reveal errors.

I'd use these MSKBs and then I'd run SFC. If those don't work you can try
restoring to a point before IE stopped working.

The new window that you open in Internet Explorer displays a blank white pag
http://support.microsoft.com/default.aspx?scid=kb;en-us;902932

Then I want you to follow this MSKB to reset your TCP/IP stack:

How to reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357

***SFC as a Remedy***:

SFC or System File Checker is a bit like the spare tire in your car or a
backup battery I suppose. In Vista of course, they have changed it somewhat
and come up with a new name--Redmond stands for name it something different
twice a year and now it's part of WRP or Windows Resource Protection. It
scans protected resources including thousands of files, libraries, critical
folders, and essential registry keys, and it replaces those that are
corrupted with intact ones. It fixes a lot of problems in Windows XP, OE,
Windows Vista, Win Mail, IE6, and on Vista or if it is installed on XP, IE7.
It protects these things from changes by any source including
administrators, by keeping a spare of most of them.


How to Run SFC:

Type "cmd" into the Search box above the Start Button>and when cmd comes up
at the top of the Start menu>right click cmd and click "run as Admin" and
when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
and let it run. This may fix things quite a bit. It replaces corrupt files
with intact ones, if you're not familiar with it.

If none of these fix your problem, I'd try a System Restore point to before
IE stopped working, or Startup Repair from the Vista DVD if you have one,
or a repair install (instructions below):

***Startup Repair from the Vista DVD***

How to Use The Vista DVD to Repair Vista (Startup Repair is misnamed by the
Win RE team and it can be used to fix many Vista components even when you
***can boot to Vista):

http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

If you elect to run Startup repair from the Vista DVD (it can fix major
components in Vista--I've verified this many many times; it's good for more
than startup problems, and the Win RE team simply screwed up when they named
it not understanding its full functionality):

Startup Repair will look like this when you put in the Vista DVD:

http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png

You run the startup repair tool this way (and system restore from here is
also sometimes effective):

http://support.microsoft.com/kb/925810/en-us

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

It will automatically take you to this on your screen:

http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png

That will allow you to go to the Vista setup that has a Repair link on
thelower left corner>click it and then you'll see a gray backgrounded list
and I want you to click Startup Repair from it and follow the directions.

The gray screen after you click the first link in the above pic will look
like this:

http://www.windowsreinstall.com/winvista/images/repair/staruprepair/Image17.gif

Click Startup Repair, the link at the top and after it scans>click OK and
let it try to repair Vista. It will tell you if it does, and if it
doesn't, try System Restore from the Recovery Link on the DVD. If these
don't work booting into Safe Mode by tapping the F8 key and using System
Restore from one of the safe modes besides VGA may work. That means you
have the option to try 4 different safe modes to get to system restore, (one
from the Recovery link on the DVD) and sometimes one will work when the
others won't.


You could also try a Repair Install with Vista which is done exactly the
same way as in XP:

***Repair Install Steps*** (can be used for Vista) MVP Doug Knox
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

Good luck,

CH

 

[John Barnes]

This seems to happen occasionally to most users. How often are you
experiencing this? For me, I have this happen 1-2 times every 3-4 days.
Annoying, but then I have 5-6 windows with 3-8 tabs open most of the time.

 

[Peter Foldes]

What happens if you disable your Add Ons in IE.

If it works then enable each AddOn one at a time until you find the culprit.

You also might want to repost this to the IE7 newsgroup for a more comprehensive answer.

news://msnews.microsoft.com/microsoft.public.internetexplorer.general

 

[M]

I have only just installed Vista, o was first itme of using internet
explorer, I dont even get a window to open.

I have tried a few things, and have decided to take it to a techi to sort,
as it will be quicker to get it back up and running again, I also have no
sound and can't get aero to work.



What happens if you disable your Add Ons in IE.

If it works then enable each AddOn one at a time until you find the culprit.

You also might want to repost this to the IE7 newsgroup for a more
comprehensive answer.

news://msnews.microsoft.com/microsoft.public.internetexplorer.general

 

[Frank Saunders, MS-MVP OE/WM]

I have taken the plunge and upgraded to Vista, my emails works fine, but
when I want to use internet explorer it says 'Internet Explorer has stopped
working' A problem caused the programme to stop working correctly.
Windows will close the programme and notify uou if a solution is found.

Please can anyone help me out here, can I reinstall internet explorer, can
I find out the cause?

Thank you for any help.

I know of three causes for the vast majority of such problems:
1. Incompatible add-ons: What if you right click the IE icon on the desktop
and choose Start Without Add-ons?
Or go to Start | All Programs | Accessories | System Tools | Internet
Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. See
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.