Live links in Windows Mail

[John King]

I am unable to access internet live links from Windows Mail.
When I try, I get -
'Internet Explorer has stopped working' 'a problem caused the program to
stop working correctly'
'Windows will close the program and notify you if a solution is available',
which of course it does not!
The same applies if I click Start / Help and Support - I am unable to access
any of the live
links under 'Ask Someone'.
I have posed this question in microsoft/public/windows/vista/mail but they
are unable to help.
I am trying to find a solution without having to pay Microsoft £40+.

Any light that can be thrown on this matter would be much appreciated.

John King

 

[Alias]

I am unable to access internet live links from Windows Mail.
When I try, I get -
'Internet Explorer has stopped working' 'a problem caused the program to
stop working correctly'
'Windows will close the program and notify you if a solution is available',
which of course it does not!
The same applies if I click Start / Help and Support - I am unable to
access any of the live
links under 'Ask Someone'.
I have posed this question in microsoft/public/windows/vista/mail but
they are unable to help.
I am trying to find a solution without having to pay Microsoft £40+.

Any light that can be thrown on this matter would be much appreciated.

John King

The best solution would be to wipe your hard drive clean (and thus
remove Vista) and install Ubuntu after backing up any data you have.
Check it out at www.ubuntu.com

Alias

 

[Mark L. Ferguson]

You probably have a trashed Add-on.

Internet Explorer stops responding, stops working, or restarts:
http://support.microsoft.com/gp/pc_ie_intro

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Mark L. Ferguson
..

 

[JohnDavid]

I concur with Mark. Had a similar problem within last few weeks and followed
the steps in Mark's link. Ultimately, had to Reset Internet Explorer
settings (which the link will lead you to, if necessary). Since doing that
reset, have yet to have another IE non-response. Good luck.

 

[Frank Saunders MS-MVP IE,OE/WM]

I am unable to access internet live links from Windows Mail.
When I try, I get -
'Internet Explorer has stopped working' 'a problem caused the program to
stop working correctly'
'Windows will close the program and notify you if a solution is
available',
which of course it does not!
The same applies if I click Start / Help and Support - I am unable to
access any of the live
links under 'Ask Someone'.
I have posed this question in microsoft/public/windows/vista/mail but they
are unable to help.
I am trying to find a solution without having to pay Microsoft £40+.

Any light that can be thrown on this matter would be much appreciated.

John King

I know of three causes for the vast majority of such problems:
1. You might have incompatible add-ons:
Go to Start | All Programs | Accessories | System Tools
and click Internet Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. Read this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Note that the Reset IE Settings button will delete AutoComplete data (such
as passwords.) Do you have those backed up?

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro