Internet Explorer not working

[Robert]

Internet Explorer opens but when you click on it, it hangs. This has been
going on for a few days now. Mozilla Firefox is working okay. I just did
an Avast virus scan (free version) and removed 2 viruses from the computer.
That didn't help any. How can I troubleshoot my IE? Would reinstalling it
help?

Robert

 

[José Gallardo]

If you have installa SP2 try this: start > run and type in "cmd" without
the quotes. In the newxt screen type in

netsh winsock reset

and restart Windows.

 

[Robert]

Okay, I tried that and IE still pops up and then hangs. Mozilla is working
fine. Any other suggestions?
Robert

 

[José Gallardo]

Start > Run and type in "sfc /scannow" without the quotes. It is likely
that you need XP CD.

--
¿Problemas con Windows Update?
http://tinyurl.com/9nud8
Windows Update issues?
http://tinyurl.com/dyb6k

 

[Robert]

I did do a sfc /scannow. A small popup appeared and the scan began
(according to the blue line moving across). After a short while it said
that a DLL was missing and asked me to insert the Windows XP disk. I
inserted my 3-year-old disk. (A mistake?). The blue line started moving
again. A few minutes later the screen for the disk popped up with a menu.
I ignored that. Then after a few more minutes the scan completed. I
clicked off the menu screen and restarted the computer. There was no
change. IE is still hanging. Did it actually pull anything off that disk?
Is the disk too old?

 

[José Gallardo]

See if this helps:

http://www.dougknox.com/xp/tips/xp_ie_reinstall.htm

--
¿Problemas con Windows Update?
http://tinyurl.com/9nud8
Windows Update issues?
http://tinyurl.com/dyb6k

 

[Robert]

It's asking for IEXPLORE.EXE on Windows XP Home Edition Service Pack 2 CD.
Where would I get this? (My Windows XP Home Edition 2002 disk didn't seem
to do anything.)