internet explorer has encountered a problem and needs to shut down

[Guest]

Help! I keep getting this error page about 99% of the time that I try to load
an internet explorer page.The send error page report locks up on me too.
I've tried to download the windows service pack 2,but it stops because I no
longer have the back up CD for Frontpage and it asks me to put in the CD. I
can't get it from my ex.. It was the one Dell gives you when you have them
install stuff on a new machine.I also ordered PC bug doctor . They found 1140
errors,mostly in short cuts,but their scan and fix didn't help so that was a
waste of $19.95. I've tried scanning my computer for diagnostic tests when I
booted it...all tests were good and successful. It doesn't appear to be a
problem with the computer,because msn explorer works fine. I've only had one
time they had a box come up today that said they excountered a problem,but I
don't like msn explorer and want to use my internet explorer 6 . I love it
and have all my favorites over there from the past 3 years. ....any
suggestions.

 

[Frank Saunders, MS_MVP OE]

Help! I keep getting this error page about 99% of the time that I try to
load
an internet explorer page.The send error page report locks up on me too.
I've tried to download the windows service pack 2,but it stops because I
no
longer have the back up CD for Frontpage and it asks me to put in the CD.
I
can't get it from my ex.. It was the one Dell gives you when you have
them
install stuff on a new machine.I also ordered PC bug doctor . They found
1140
errors,mostly in short cuts,but their scan and fix didn't help so that was
a
waste of $19.95. I've tried scanning my computer for diagnostic tests when
I
booted it...all tests were good and successful. It doesn't appear to be a
problem with the computer,because msn explorer works fine. I've only had
one
time they had a box come up today that said they excountered a problem,but
I
don't like msn explorer and want to use my internet explorer 6 . I love it
and have all my favorites over there from the past 3 years. ....any
suggestions.

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stack and you may
not be able to connect to the Internet. Before you try to remove spyware,
download a copy of LSP-Fix - a free program to repair damaged Winsock 2
stacks (all Windows versions) for use AFTER cleaning out the spyware.

http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Spyware and Parasites
http://mvps.org/winhelp2002/unwanted.htm
Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com